APM-WEEK-1-for-BSOA-1A-1B.pptx qwertyiovb
- 1. Administrative Procedure and Management Ms. Ruth Dimalanta, MBA Insert Your Picture Here
- 2. ADMINISTRATIVE PROFESSIONAL – THEORIES AND PROCEDURES 2
- 3. THE DYNAMIC WORKPLACE 3 Learning Objectives: • Identify changes that are occurring in the workplace. • Define common types of businesses and organizational structures • Explain crucial skills and qualities of an effective administrative professional.
- 4. THE DYNAMIC WORKPLACE – Constantly Changing 4 Major contributing factors in a constantly changing workplace: 1. Economic Globalization 2. Technological Changes 3. Workplace Diversity 4. Job Outlook 5. Change Workweek 6. Physical Workplace
- 5. Economic Globalization 5 Economic globalization refers to the widespread international movement of goods, capital, services, technology and information
- 6. TECHNOLOGICAL CHANGES 6 Technological change refers to the idea of improving existing technologies and developing new ones to improve the existing products and to create new products in the market. This whole process helps in creating new markets and new market structures, and destroying obsolete markets.
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- 8. WORKPLACE DIVERSITY 8 Workplace diversity is the term used for the workplace composed of employees with varying characteristics, such as different sex, gender, race, ethnicity, sexual orientation, etc.
- 9. JOB OUTLOOK 9 Job outlook is a term used to describe the forecast of the anticipated change in a particular occupation.
- 10. ADMINISTRATIVE PROFESSIONAL JOB RESPONSIBILITIES 10 Using the Web to conduct research Researching, identifying, and recommending equipment needed for the office Providing training and support for new administrative professionals Researching, preparing, and presenting on various topics of importance to the organization Supervising one or more administrative professionals Preparing presentation materials including researching the subject, writing significant content, and preparing visuals Storing material on the computer and retrieving it for dissemination to staff and clients Organizing and maintaining paper electronic files Creating spreadsheets, managing databases, and creating reports Arranging conference calls and web seminars Working in teams with other administrative professionals Researching and preparing statistical reports Reviewing journals, such as legal or technology journals Writing and posting job vacancies Ordering supplies Preparing letters, memos, and e-mail Scheduling appointments
- 11. CHANGING WORKWEEK 11 Compressed Workweek – employees work the usual number of hours (35 to 40) but work fewer but work fewer than five days per week. Flextime – is another departure from the 8am to 5pm workday. With flextime, working hours are staggered. Each employee must work full quota of time but at periods convenient for the individual and the organization. Job Sharing – under this arrangement, two or more part-time employees perform a job that one full-time employee might hold.
- 12. PHYSICAL WORKPLACE 12 The Evolution of Workplace
- 13. Bank office interior layout 13
- 14. WORKPLACE ORGANIZATION 14 Subtopics: Organizational Culture Types of Business Organization Organizational Structure
- 15. ORGANIZATIONAL CULTURE 15 Organizational culture – the key values, beliefs, and attitudes that describe the organization and the way it conducts a business. It is sometimes described as the personality of the organization
- 16. TYPES OF BUSINESS ORGANIZATION 16 Sole proprietorship Partnerships Limited liability companies Corporation Non-profit organization Governmental entities
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- 18. Organizational Structure 18 Organizational structure refers to the way that lines of authority, responsibility, and communication are arranged in order to accomplish the work of the business. Stockholders – are investors in a business. A stockholder owns a portion or share of a corporation. Board of Directors – establishes policies that guide the management of an organization
- 19. Quiz! Write the correct missing letter of the underlined words and write the correct spelling if you think the word is incorrectly spelled. 19 Management reffers to _hose i_dibid_als w_o are tap or u_ _er m_nage_s in a companny, suck as the CEO, ch_ _f o_er_ting offecer, and vise presedents.
- 20. MANAGEMENT 20 Management refers to those individuals who are top or upper managers in a company, such as the CEO, chief operating officer, and vice presidents.
- 21. OFFICE MANAGEMENT Office management involves the planning, design, implementation of work in an organization and its offices. This includes creating a focused work environment, and guiding and coordinating the activities of office personnel to achieve business goals. These activities are evaluated and adjusted to improve and maintain efficiency, effectiveness, and productivity. 21
- 22. OFFICE MANAGER Office managers are often responsible for desk space, supplies, office or administrative budget, staff training, arranging travel, and managing other facility staff. A successful office manager in any field must understand the behavior and needs of their employees, so they can learn how to best motivate their workers with the appropriate incentives. 22
- 23. Quiz# 2 Instructions: Write the correct missing letter of the underlined words and write the correct spelling if you think the word is incorrectly spelled. Office management in_ol_es the _ _ _ _ _ing, d_s_ gn, im_l_ _en_a_ion of _o_k in an organi_a_ion and its o_ _i_es. This includes _ _eating a _ _cused wok _nv_ron_ent, and g_id_n_ and _ _or_i_ating the cavities of office personel to acheive buziness goals. These activities are e_alua_ed and ad_u_ted to inprobe and mayntain eficiensy, effictivenes, and prodactivity. 23
- 24. FUNCTIONS OF OFFICE MANAGER Coordinator of the work system Responsible for planning, organization, and controlling the clerical aspect of the organization, including the preparation, communication, coordination and storage of data to support production and other important operations of an industrial establishment Monitor the work processes and to evaluate the outcome Coordinate on the front and by issuing various assignments Lead or manage a team of secretaries or administrative clerks. Takes care of the assignment of tasks within the department 24
- 25. Duties and Responsibilities of the OAM Coordinator of the work system Responsible for planning, organization, and controlling the clerical aspect of the organization, including the preparation, communication, coordination and storage of data to support production and other important operations of an industrial establishment Monitor the work processes and to evaluate the outcome Coordinate on the front and by issuing various assignments Lead or manage a team of secretaries or administrative clerks. Takes care of the assignment of tasks within the department 25
- 26. Administrative Professional Qualifications Communication (listening, reading, verbal presentation, and writing) Interpersonal relations Time management Critical thinking Decision making Creative thinking Teamwork Technology Leadership Stress Management Problem solving Customer focus 26
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