This document provides guidance on key elements of effective proposal writing, including the executive summary, question/response structure, use of active and passive voice, headings, graphics, and photographs. The executive summary should convince readers that the proposed recommendations make sense, differentiate the proposal, and provide expected return on investment. Questions in the request for proposal should be answered thoroughly in the order asked. Active voice is generally preferred unless passive voice hides the actor or emphasizes the receiver. Headings and captions for graphics should be informative and connect features to customer benefits. Graphics should support the proposal message and be introduced in the text before appearing.