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Pilots of Possibility




   If it is to BE… It’s up to ME!



                                    Tony Dovale
                           www.lifemasters.co.za
Example of Effectiveness
     Client: Mr. Lee On
Raise his leadership approach
 to engage his target market
        on a new level
REAL Team

•Resilient
•Energised & Engaged
•Appreciative Action
•Leadership with Love
Lies… lies…lies



     “Try”
       &
    “Fine”
What do you want
   more of?

    LOVE
      Or…
     FEAR
Be a cool Dude…

Be intelligent & awake
  CHOOSE
       your
ATTITUDE
“Breaker” Pit
                Choice Map
• Compete / Conflict – Win-Lose
• Co-exist / compatible - neutral
• Collaborate /create Win-Win
Lev of                 Leadership              Motivation
  Consciousness                Style                 /need
7. Service             Wisdom / Visionary     Humanity / Selfless


6. Make A Diff         Mentor Partner         collaboration         SelfLess
5. Internal Cohesion   Inspirer               Meaning & Purpose


4. Transformation      Facilitator / Influencer Mastery             Transforming


3. Self Esteem         Organiser              Sense Of Worth


2. Relationship        Communicator           Love & Belonging      Selfish
1. Survival            Manager                Security & safety
What do we want?

•   Awesome Team qualities
•   Awesome Leadership
•   Current Qualities
•   Appreciate – 5D new choices
•   Clear slate
•   Start again
Inspiration is the
oxygen of the soul.
  The human spirit
  yearns to inspire
   and be inspired
WHY creates How
•   Support
•   Honest & Open
•   Integrity
•   Forgive
•   Truth & Trust
•   Accountability
•   Response-ability
Appreciative Inquiry

                          Discovery:
                        Opportunity Context
                           Positive Core




  Delivery:                 Pos Topic                      Dream:
DOing & Sustaining
                            (What you Want More of)   Envisioning what might
   the Change                                         be; shared images for a
                                                          preferred future

                            Design:
                     Finding innovative ways to
                         create that future;
                     Breakthrough propositions
How Many Squares?




“Your mind-lines hold you from success”
Who is In CHARGE?
• React or RESPOND?

• Anger Story
• Happiness Choice?
Consciousness Map




                                        Appreciating
•   Loving        500   Reverence
•   Reason        400   Understanding
•   Acceptance    350   Forgiveness
•   Willingness   310   Optimism
•   Neutrality    250   Trust
•   Courage       200   Affirmation
•   Pride         175   Scorn




                                           Depreciating
•   Anger         150   Hate
•   Desire        125   Craving
•   Fear          100   Anxiety
•   Grief          75   Regret
•   Apathy         50   Despair
•   Guilt          30   Blame
•   Shame          20   Humiliation
Appreciative team building events Gauteng
4 Generic Questions to Start
• Tell us about a positive past experience in an
  effective team?
• What do you value about yourself? What are
  your strengths?

• You have 3 wishes for BHP Team, what are
  they?
STRESS TEST
 Below is a picture of 2 dolphins. If you can see
  both dolphins, your stress level is within the
acceptable range. If you see anything other than
2 dolphins, your stress level is too high and you
          need to adjust your thinking.
TRUST

• Credibility
• Intention
• Concern
• Competence
• Confidence
Confusing Motivation
  with Inspiration


 Motivate:
 to provide a motive; to induce, incite,
 impel; to be the cause or driving force
 behind something that somebody
 does
 Self Interest, greed, Win/Lose, Burn-
Confusing Motivation with
             Inspiration




  Inspire: from the Latin spirare, meaning „spirit‟,
   to affect, guide, or arouse by divine influence;
      to fill with enlivening or exalting emotion;
to animate; a divine influence upon human beings;
              to give life, the breath of God;
      Service and Love – Win /Win, Sustainable
NE
Limited Zone
Warrior                      Magician
Courage, Strength, Honour,   Magic, Wise, Fun, Insight,
Action, Focus                Knowledgeable, Creative




Lover                        Sovereign/King/Queen
Supportive, Caring, Love,    Ruler, guide, Coach, Visionary,
Compassion, Nurture,         Hero, Forgiver, Strategist
Understanding
Top           Daily Hassles
•   Relationships
•   Health of family member
•   Rising prices
•   Home/Yard maintenance
•   Too many things to do
•   Misplacing or losing things
•   Property, investments or taxes
•   Crime & Safety
•   Physical appearance
•   Money
Appreciative team building events Gauteng
Your Destiny?
• 3% Successful & Wealthy (Coached)
• 6% Survive/Family
• 11% HAVE to Work

• 29% Dead!

• 51% Poverty
ROI
• Quality Relationships – 8X
• “Fair” Compensation - 4.3x
• Coaching - 4x
• High Standards - 3.9x
• Satisfaction & Morale - 3.2x
• Empowerment - 2.9X
• Commitment, Enthusiasm, Respect 2.6x
• Long Term Orientation - 2.3x
• Training & Develop - 1.1x
How Many Squares?




“Your mind-lines hold you from success”
Most Successful WOW Places
Management…
…listens
…values input
…is trusted
…are good coaches
…communication is good
…practice what they preach
…people are respectful of others
6 Core Human Needs
• Certainty/ Comfort
  – Survival, security & control
• Uncertainty / Variety
  – Stimulation, excitement & surprise
• Significance
  – Purpose, Meaning, Importance, Valued
• Love/ connection
  – Bonding, Sharing, Belonging, ONE
• Growth
  – Self, together, away from pain, higher ground
• Contribution
  – Participation, value, needed
Competing                             Collaborating




                            assertive
                                             Win                                       Win-Win
Desire to assert own view                  Dominate                                 Integration
      Asstertiveness




                                                          Compromising
                                                          Find middle ground
                                                                Share
                            unassertive




                                          Avoiding                             Accommodating
                                            Delay                                         Yield
                                           Neglect                                 Appeasement

                                             uncooperative                          cooperative

                                                        COOPERATIVENESS
                                               Desire to satisfy self or other’s concerns
Key Questions
• 4. Destiny, Cause & Calling aligned?
  – Is my Calling aligned with the Cause of
    our organisation?
• 5. How may I serve you?
• 6. How can I guide your contribution
  of brilliance & help you to grow and
  become fulfilled?
• 7. Am I inspiring others ?
• Am I creating the conditions that will
  inspire me & us?
Inspired
   or
Forced?
AQ Details
• C – Control (Helplessness = Stress)
   – Perceived influence to improve the situation
   – To what extent do you control your own response to the
     situation (Delayed / Spontaneous*)

• O – Ownership (Engagement/Dis Eng)
   – Extent to which you take it upon yourself to improve
     the situation, regardless of cause.

• R – Reach (bleeding over, Fear & worry)
   – How far you let the adversity into other areas of your
     life.

• E – Endurance (catastrophising)
   – How long one perceives the adversity will endure


    The meaning you give an event is the event – Deepak Chopra
EILEAD to build AQ
• Energy - What can I do right now to elevate my energy levels?
• Identity - What must shift in me, to enable me to handle this better?
• Listen to your AQ response
    –   Was it a high or low resilience response? Was it constructive or destructive? What can I
        do NOW to enhance this?


• Explore origins & ownership of the result
    –   What are the possible origins of the adversity? What portion of this adversity is my
        responsibility? What, specifically, could I have done better? What aspects of the results
        should I own? What can I do NOW to change this?


• Analyze - What evidence is there that I have no control here?
    –   What evidence is there that the adversity has to affect other areas of my life? How can I
        contain it? What evidence is there that the adversity must last any longer than necessary?


• Do something -
    –   What can I do NOW to gain a little control over this. What could I do to limit the reach or
        duration of this adversity?
•
Management‟s job is to…
  make people want to learn things
  by managing their “why”
- helping them understand why this is
  important, why it is exciting &
  fulfilling, why people should
  sacrifice their time & attention to get
  involved.
Give to Get
       David Maister‟s Research
           clearly shows that
   if you can raise team satisfaction
in your firm by 10-15% you could see
          42% more net profit.

So, are you improving & measuring
Personal & Team satisfaction yet?
Logical Levels of
      Results Unaware
                                               -                        Results                  Aware
                                                                                                                 +
                                          Reactive                      Actions                           Proactive


                         Min impact and Use                               Skills                              Max Impact and Use

                                                                                                           Resourceful/Collaborate
                         Victim/ Do it for me                           Abilities                              Support is OK

                          They owe me




                                                                                                                                                Warmware
                                                                       Attitudes                                  Watch me do it
   Unless the areas
                             I have no Ability, I am not worthy,                                                I have Ability, I am worthy,
  below the line are
                                I can’t do, It is not safe to do,                                                 I can do, It is safe to do,
  cleared, efforts to
                                  success is not achievable
                                                                        Beliefs                                     success is achievable
 effectively enhance
factors above the line
  on a long-term are                   Restrictions                                                             Re-Programming your
    WASTED time,                 “Learned Helplessness”             Programming                               Personal Operating System
   money & effort!                                            AQ - Adversity Intelligence & Resiliency

                          ”Leaks” = Fear, Resentments,                                                     ”Innergy” = Past & Future
                         Anger, Loss detracts from NOW                   “Static”                        Success enhance “Now” Focus


                     Languaging - Self Aware                        Moods - Self-Manage                  Awareness - Physiology

                                                              Core Energy / Soul
Leadership is not so much
       about technique
      & methods as it is
  about opening the heart.
Leadership is about
 inspiration - of oneself
 & of others.
- Lance Secretan
Destiny:   To be proactive in creating
            a world of freedom, love,
              peace & abundance
Cause:        Inspiring others to
               see their value &
            Sacredness everywhere

Calling:   To Lead & Serve through
            my Writing, Coaching,
            Workshops & Speaking
1. Selecting a focus area or topic(s) of interest.

  Discovery – appreciating & valuing best of “what is”.
2. Interviews and stories designed to discover strengths,
  passions, unique attributes.
3. Identify patterns, themes and/or intriguing possibilities.

  Dream – Envision “what might be”.
4. Create bold statements of ideal possibilities - provocative
   propositions.

  Design – Dialog “what should be”.
5. Co-determine “what should be” (consensus re: principles &
   priorities).

  Destiny – Innovate “what will be”.
6. Taking and sustaining action.
“In organisation’s, real power
     and energy is generated
      through relationships.
The patterns of relationships and
 the capacities to form them are
   more important than tasks,
functions, roles, and positions.”

   -Margaret Wheatly, Leadership & the New Science
Key Driving Questions
• 1. What is my Destiny?
  – Why am I here on Earth?
  – How does my life make a difference?
• 2. What is my Cause?
  – How will I be while I am here?
  – What will I stand for?
  – Are my aspirations a magnet for passion?
• 3. What is my Calling?
  – What will I DO, and how will I use my talents
    and passion to serve?
  – What is your Calling and how can I help you
    to achieve greater mastery?
Appreciative Leadership
• New definition of leadership includes:
  – ability to… Look for & see the best

  – lift up & energize

  – create an alignment of strengths

  – see opportunities in the environment
    more rapidly than others.
"To be what we are,
     and to become
what we are capable
    of becoming, is
the only end of life"
    Robert Louis Stevenson
My New Team Commitment

•   What I’ve gained is…
•   What I’d love from my team?
•   What am I prepared to offer… is?
•   “You can count on me”!
•   Can I count on you?
Namaste‟
• I honour the place in you where
  the entire universe resides.

 I honour the place in you of love,
 of light, truth and peace.

 I honour the place within you…
 where if you are in that place,
 and I am in that place in me,
 there is only ONE of us.
NE

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Appreciative team building events Gauteng

  • 1. Pilots of Possibility If it is to BE… It’s up to ME! Tony Dovale www.lifemasters.co.za
  • 2. Example of Effectiveness Client: Mr. Lee On Raise his leadership approach to engage his target market on a new level
  • 3. REAL Team •Resilient •Energised & Engaged •Appreciative Action •Leadership with Love
  • 4. Lies… lies…lies “Try” & “Fine”
  • 5. What do you want more of? LOVE Or… FEAR
  • 6. Be a cool Dude… Be intelligent & awake CHOOSE your ATTITUDE
  • 8. • Compete / Conflict – Win-Lose • Co-exist / compatible - neutral • Collaborate /create Win-Win
  • 9. Lev of Leadership Motivation Consciousness Style /need 7. Service Wisdom / Visionary Humanity / Selfless 6. Make A Diff Mentor Partner collaboration SelfLess 5. Internal Cohesion Inspirer Meaning & Purpose 4. Transformation Facilitator / Influencer Mastery Transforming 3. Self Esteem Organiser Sense Of Worth 2. Relationship Communicator Love & Belonging Selfish 1. Survival Manager Security & safety
  • 10. What do we want? • Awesome Team qualities • Awesome Leadership • Current Qualities • Appreciate – 5D new choices • Clear slate • Start again
  • 11. Inspiration is the oxygen of the soul. The human spirit yearns to inspire and be inspired
  • 12. WHY creates How • Support • Honest & Open • Integrity • Forgive • Truth & Trust • Accountability • Response-ability
  • 13. Appreciative Inquiry Discovery: Opportunity Context Positive Core Delivery: Pos Topic Dream: DOing & Sustaining (What you Want More of) Envisioning what might the Change be; shared images for a preferred future Design: Finding innovative ways to create that future; Breakthrough propositions
  • 14. How Many Squares? “Your mind-lines hold you from success”
  • 15. Who is In CHARGE? • React or RESPOND? • Anger Story • Happiness Choice?
  • 16. Consciousness Map Appreciating • Loving 500 Reverence • Reason 400 Understanding • Acceptance 350 Forgiveness • Willingness 310 Optimism • Neutrality 250 Trust • Courage 200 Affirmation • Pride 175 Scorn Depreciating • Anger 150 Hate • Desire 125 Craving • Fear 100 Anxiety • Grief 75 Regret • Apathy 50 Despair • Guilt 30 Blame • Shame 20 Humiliation
  • 18. 4 Generic Questions to Start • Tell us about a positive past experience in an effective team? • What do you value about yourself? What are your strengths? • You have 3 wishes for BHP Team, what are they?
  • 19. STRESS TEST Below is a picture of 2 dolphins. If you can see both dolphins, your stress level is within the acceptable range. If you see anything other than 2 dolphins, your stress level is too high and you need to adjust your thinking.
  • 20. TRUST • Credibility • Intention • Concern • Competence • Confidence
  • 21. Confusing Motivation with Inspiration Motivate: to provide a motive; to induce, incite, impel; to be the cause or driving force behind something that somebody does Self Interest, greed, Win/Lose, Burn-
  • 22. Confusing Motivation with Inspiration Inspire: from the Latin spirare, meaning „spirit‟, to affect, guide, or arouse by divine influence; to fill with enlivening or exalting emotion; to animate; a divine influence upon human beings; to give life, the breath of God; Service and Love – Win /Win, Sustainable
  • 23. NE
  • 25. Warrior Magician Courage, Strength, Honour, Magic, Wise, Fun, Insight, Action, Focus Knowledgeable, Creative Lover Sovereign/King/Queen Supportive, Caring, Love, Ruler, guide, Coach, Visionary, Compassion, Nurture, Hero, Forgiver, Strategist Understanding
  • 26. Top Daily Hassles • Relationships • Health of family member • Rising prices • Home/Yard maintenance • Too many things to do • Misplacing or losing things • Property, investments or taxes • Crime & Safety • Physical appearance • Money
  • 28. Your Destiny? • 3% Successful & Wealthy (Coached) • 6% Survive/Family • 11% HAVE to Work • 29% Dead! • 51% Poverty
  • 29. ROI • Quality Relationships – 8X • “Fair” Compensation - 4.3x • Coaching - 4x • High Standards - 3.9x • Satisfaction & Morale - 3.2x • Empowerment - 2.9X • Commitment, Enthusiasm, Respect 2.6x • Long Term Orientation - 2.3x • Training & Develop - 1.1x
  • 30. How Many Squares? “Your mind-lines hold you from success”
  • 31. Most Successful WOW Places Management… …listens …values input …is trusted …are good coaches …communication is good …practice what they preach …people are respectful of others
  • 32. 6 Core Human Needs • Certainty/ Comfort – Survival, security & control • Uncertainty / Variety – Stimulation, excitement & surprise • Significance – Purpose, Meaning, Importance, Valued • Love/ connection – Bonding, Sharing, Belonging, ONE • Growth – Self, together, away from pain, higher ground • Contribution – Participation, value, needed
  • 33. Competing Collaborating assertive Win Win-Win Desire to assert own view Dominate Integration Asstertiveness Compromising Find middle ground Share unassertive Avoiding Accommodating Delay Yield Neglect Appeasement uncooperative cooperative COOPERATIVENESS Desire to satisfy self or other’s concerns
  • 34. Key Questions • 4. Destiny, Cause & Calling aligned? – Is my Calling aligned with the Cause of our organisation? • 5. How may I serve you? • 6. How can I guide your contribution of brilliance & help you to grow and become fulfilled? • 7. Am I inspiring others ? • Am I creating the conditions that will inspire me & us?
  • 35. Inspired or Forced?
  • 36. AQ Details • C – Control (Helplessness = Stress) – Perceived influence to improve the situation – To what extent do you control your own response to the situation (Delayed / Spontaneous*) • O – Ownership (Engagement/Dis Eng) – Extent to which you take it upon yourself to improve the situation, regardless of cause. • R – Reach (bleeding over, Fear & worry) – How far you let the adversity into other areas of your life. • E – Endurance (catastrophising) – How long one perceives the adversity will endure The meaning you give an event is the event – Deepak Chopra
  • 37. EILEAD to build AQ • Energy - What can I do right now to elevate my energy levels? • Identity - What must shift in me, to enable me to handle this better? • Listen to your AQ response – Was it a high or low resilience response? Was it constructive or destructive? What can I do NOW to enhance this? • Explore origins & ownership of the result – What are the possible origins of the adversity? What portion of this adversity is my responsibility? What, specifically, could I have done better? What aspects of the results should I own? What can I do NOW to change this? • Analyze - What evidence is there that I have no control here? – What evidence is there that the adversity has to affect other areas of my life? How can I contain it? What evidence is there that the adversity must last any longer than necessary? • Do something - – What can I do NOW to gain a little control over this. What could I do to limit the reach or duration of this adversity? •
  • 38. Management‟s job is to… make people want to learn things by managing their “why” - helping them understand why this is important, why it is exciting & fulfilling, why people should sacrifice their time & attention to get involved.
  • 39. Give to Get David Maister‟s Research clearly shows that if you can raise team satisfaction in your firm by 10-15% you could see 42% more net profit. So, are you improving & measuring Personal & Team satisfaction yet?
  • 40. Logical Levels of Results Unaware - Results Aware + Reactive Actions Proactive Min impact and Use Skills Max Impact and Use Resourceful/Collaborate Victim/ Do it for me Abilities Support is OK They owe me Warmware Attitudes Watch me do it Unless the areas I have no Ability, I am not worthy, I have Ability, I am worthy, below the line are I can’t do, It is not safe to do, I can do, It is safe to do, cleared, efforts to success is not achievable Beliefs success is achievable effectively enhance factors above the line on a long-term are Restrictions Re-Programming your WASTED time, “Learned Helplessness” Programming Personal Operating System money & effort! AQ - Adversity Intelligence & Resiliency ”Leaks” = Fear, Resentments, ”Innergy” = Past & Future Anger, Loss detracts from NOW “Static” Success enhance “Now” Focus Languaging - Self Aware Moods - Self-Manage Awareness - Physiology Core Energy / Soul
  • 41. Leadership is not so much about technique & methods as it is about opening the heart. Leadership is about inspiration - of oneself & of others. - Lance Secretan
  • 42. Destiny: To be proactive in creating a world of freedom, love, peace & abundance Cause: Inspiring others to see their value & Sacredness everywhere Calling: To Lead & Serve through my Writing, Coaching, Workshops & Speaking
  • 43. 1. Selecting a focus area or topic(s) of interest. Discovery – appreciating & valuing best of “what is”. 2. Interviews and stories designed to discover strengths, passions, unique attributes. 3. Identify patterns, themes and/or intriguing possibilities. Dream – Envision “what might be”. 4. Create bold statements of ideal possibilities - provocative propositions. Design – Dialog “what should be”. 5. Co-determine “what should be” (consensus re: principles & priorities). Destiny – Innovate “what will be”. 6. Taking and sustaining action.
  • 44. “In organisation’s, real power and energy is generated through relationships. The patterns of relationships and the capacities to form them are more important than tasks, functions, roles, and positions.” -Margaret Wheatly, Leadership & the New Science
  • 45. Key Driving Questions • 1. What is my Destiny? – Why am I here on Earth? – How does my life make a difference? • 2. What is my Cause? – How will I be while I am here? – What will I stand for? – Are my aspirations a magnet for passion? • 3. What is my Calling? – What will I DO, and how will I use my talents and passion to serve? – What is your Calling and how can I help you to achieve greater mastery?
  • 46. Appreciative Leadership • New definition of leadership includes: – ability to… Look for & see the best – lift up & energize – create an alignment of strengths – see opportunities in the environment more rapidly than others.
  • 47. "To be what we are, and to become what we are capable of becoming, is the only end of life" Robert Louis Stevenson
  • 48. My New Team Commitment • What I’ve gained is… • What I’d love from my team? • What am I prepared to offer… is? • “You can count on me”! • Can I count on you?
  • 49. Namaste‟ • I honour the place in you where the entire universe resides. I honour the place in you of love, of light, truth and peace. I honour the place within you… where if you are in that place, and I am in that place in me, there is only ONE of us.
  • 50. NE