ApricusPlumber_UX
- 1. APRICUS PLUMBER APP USER EXPERIENCE/INTERFACE DESIGN THE BRIEF. Lower warranty related calls, provide a one stop shop for manuals and install videos where material can be updated regularly to standard guidelines. THE SOLUTION. The solution came after interviewing installers, staff and surveying customers that the root of the problem is the installation. The installers of the system are not regularly trained. Due to remote locations to some of the installers, they are not regularly trained or have an updated version of the manual. Apricus Plumber app is the solution with regular updates to manuals and videos of each step of the installation. Most users need to be able to access the information with one hand. The navigation was proposed to be on the right - to accomodate one hand use. But was later change to the left as most of the users will be carrying or using the right hand. The left navigation is more suited as it is current convention and familiarity of app usage. REASEARCH TAKE AWAYS. We took the time to process the research and interview data and found out some important take aways for the usabilty of the app. - Must be easy to use and navigation favouring the thumb for access. - Must pre download the information whilst in wifi as much as possible. - Manuals need to be easy to read, - Users would prefer following a video whilst on the job site. SKETCH WIREFRAMES SCREEN DESIGNS WORK EXAMPLES Full online portfolio www.rvljk.com