Ashoka-Profile
- 1. ASHOKA K.T. # 410,5th Main, 9th Cross "D"Group Layout,Srigandadakaval Near Chandana School Mobile No: +91 9845777377 Bangalore- 560 091 E-mail:agowda82@gmail.com PROFESSIONAL OBJECTIVE: Secure a responsible,challengingposition in an organization thatprovides opportunities to apply my knowledge and skills. PROFESSIONAL SUMMARY 9+ years of experience in the IT industry in Infrastructure,supportand Operation Primary responsibilities includemanagingITInfrastructure& Network Engineering, Application Assessment, and completed new infra setup ahead of schedule Expertise in configuration management, troubleshootingMicrosoftSystem Center configuration Manager software center, Symantec Endpoint Protection and McAfee Endpoint Encryption issues,build and various applicationsissues Strong Understandingof InfrastructurePlanning,implementation for new requirement and refresh projects Experience in Data Center Operations,Consulting and feasibility assessmentfor rack space,Network and power for new requirement, installation/Setup in Data Center and Telecom rooms Deep understandingof platforms likeWindows,and Mac Operation systems Strong communication,analytical skillsand proven ability to handlemultipletasks as well as work independently or in a team Managinga team of 8 L1 & L2 Engineers and supporting3200+users at TWO sites in Bangalore,India. Scope and SLA/OLA documentation Ensure that the incidents and servicerequests related to PC / Server hardware, telephony, networking, video conferencing, mobiledevices, printers and software applications areresolved / closed within the defined SLAs Strengths:- Independent and Self Motivated Resilientand Adaptable Optimistic Energetic and dedicated towards work with good communication skills EDUCATION QUALIFICATION: Course University / Institution Year of passing Percent (%) BSc I T Manasagangotriuniversity (Mysore), KSOU 2007-2010 70.00% I.T.I (E&M) Govt. I.T.I College Pandavapura,Mandya,NCVT 1999-2001 75.00% CERTICATIONS: 1) Microsoft Certified Professional in Windows 2003 Server Environment (070-290) 2) ITILV3 foundation PROFESSIONAL EXPERIENCE: Currently, I am working with Target Corporation India as Senior Engineer -IT Infrastructure(July 2010 to till date), Bangalore,INDIA. Target is a US based retailer,one of the leaders in the retail industry with
- 2. stores across the US and Canada, e-commerce and onlinesellinga variety of assortments in clothing, electronics,food & beverages, etc. URL: www.target.com Network(Internet, wireless, WAN, MAN and etc.) Primary responsibilities includemanagingITInfrastructure& Network Engineering, Planned/Managed implementing new Infrastructureprojects ManagingLAN Infrastructurein Target India locations Awarded Leadership award for streamliningnew Infrastructurecontent reducing ramp up time by 100%. DrivingNetwork Upgrade (LAN, MAN and WAN), Configuringand troubleshootingthe switch ports on distribution and accessLAN access switches Setup and configuringnew networking devices (Switching, routers, Controllers,Security devices,Firewalls,IPS, and Bluecoat etc Proposingand drivingthe LAN/Networking solutions for new infrastructureor migration projects Drivingnew facility and expansion projects comes under IT scope of work Driving/Coordinatingcodeupgrades on switches,routers and other network devices ProvidingL3 support for Network related issues and coordinatingwith vendors and partners on high severity issues with network circuits or devices Daily Checks and monitoringNetwork Circuits (MAN, WAN and Internet) at every 1 hour and report if any latency found with circuits Data Center Operations:- Monitored/Maintained environmental infrastructure(power, coolingand firesuppression) thatsupports all data centers Provided immediate responseto critical facility related issues to prevent any impact to data center operations, Documented and maintained elevation diagrams Overseen equipment racking,stackingand cableinstallations Ensured stablecomputing environments providing reliability and appropriateredundancy Collected environmental data, provided by software supportingtools and analyzeand produced trend analysis Servers Technologies (Wintel):- Planningand implementation for new requirement and refresh projects Physical connectivity for the server, racking,cablingand power connection Troubleshooting, Installingand configuringWindows server 2003/2008/2012 R2 Creating, maintainingUser and group Accounts, Deleting Unused Accounts and Implementing Group and user accountpolicies. Deliver consistentend to end infrastructuresupportservices for networki ng, server technologies, application assessment,end user computing, etc Manage a team of Technical Architects and System Engineers that design, plan,implement and support the Server infrastructuresolutionsand operations Configuringof Microsoft Outlook & Outlook Mail Account Plan,manage and implement infrastructureprojects atTarget India locations. Work in collaboration with the Target US solutions designingteams for designingand implementing the infrastructuresolutionsatTarget India Connect with the business leaders regularly to understand their IT requirements and suggest solutions Desktop Hardware Engineering (DHE):- Build innovativeand highly automated solutions Planningand implementation for new requirement and refresh projects Provideoperational supportof day to day operations to end users TroubleshootingUser login issue’s,Downloadingand Updatingthe OS Patches OperatingSystem Related issues (Windows XP,Windows 8,Windows 10& Server 2003
- 3. Managing,maintainingE-Mail accounts usingMS Outlook 2K/XP/2003 & 2007 and Outlook express, troubleshootingMicrosoftOutlook usingthe PST-FIX and SCAN-PST tools Network / Shared Printer configuration on Desktop/Laptops Strong in End User Computing Tools likeWindows/MAC Image Management, Application Deployment (LANDesk, SMS/SCCM, MAC Casper),DFS Concepts, Active Directory,DNS. Team player with the ability to be successful in a fast-paced,matrixed organization. Workingknowledge of a wide range of computer systems software, applications,hardware– MAC and Windows,PC operating systems,and communications Workingknowledge of troubleshootingtechniques for Windows OperatingSystems and MAC Operating Systems, TroubleshootingUser login issue’s,Downloadingand Updatingthe OS Patches Drive new hardwarerefresh/Up-grade, Installing,troubleshootingmultipleapplications Experience Previous 1: Associate Engineer , March 2010 to July 2010 Net Connect PVT LTD. Bangalore Profile Deployed as a Support Engineer (OnsiteProjects) for Tata Yazaki Auto comp ltd BangaloreInfrastructure,supportand Operation are SPOC(SinglePoint of Contact) for managing entire site operations includingInfrastructuresupport Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a variety of network environments, troubleshootingand tuning the performance of this productin the enterprise environment Achievements Completed new infra setup ahead of schedule Planned/Managed implementing new Infrastructureprojects Awarded Leadership award for streamliningnew Infrastructure content reducing ramp up time by 100%. Applied ITILframework for reducingincidents Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a variety of network environments, troubleshootingand tuning the performance of this productin the enterprise environment Experience Previous 2: Desktop Support Engineer, November 2006 to March 2010 Connoiseur Electronics Pvt. Ltd. Bangalore Profile Deployed as a Support Engineer (On Site) for KarleGroup of Companies Deployed as a Support Engineer (ON-SITE Projects) for Lowe Lintas India SPOC for siteoperations includingInfrastructuresupport Remote Administration and troubleshootingusingRemote Access Tools Drive new hard ware refresh/Up-gradation,Installing,troubleshooting applications TroubleshootingUser login issue’s, Downloadingand Updatingthe OS Patches Resolving OS Related issues (Windows XP,Windows 8,Windows 10 & Server 2003) Achievements DrivingWindows OperatingSystem upgrades projectand upgraded 400 systems windows 98 OS to windows XP OS without end user effects Completed OS upgrade projectwith in timeframe and its enable end user productivity and 100% company system stability Completed Installation,configuration,and day-to-day management of Symantec Endpoint Protection in a variety of network environments, troubleshootingand tuning the performance of this productin the enterprise environment
- 4. Experience Previous 3: Technician, June 2004 to November 2006 at Hewlett Packard India Profile Assembling and Testing all HP brands likedesktop/laptop and servers Quality check on servers and desktops as per configurations Achievements Zero % defect testing and 100% productivity Automated testing process with streamlined operations Completed trainingand apprenticeship trainingfrom 10th July-2002 to 5thJune 2004 APC India Pvt. Ltd., Bangalore. PERSONAL PROFILE: Date of birth : July 8, 1981 Marital Status : Married Nationality : Indian I hereby declarethat all thedetails furnished aboveare true to the best of my knowledge. (ASHOKA K T)