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The document outlines the development and growth of virtual reference services in Washington State, highlighting key milestones since 2001, including the merger of QuestionPoint and 24/7 in 2005 and the formation of a cooperative among libraries in 2008. It details participation increases from 25 libraries in 2008 to 59 currently, alongside funding structures and support from the Washington State Library. The document emphasizes the importance of collaboration among libraries to provide effective virtual reference services and statistics that showcase their usage.