Assertiveness
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This document discusses assertiveness and how to communicate effectively without being passive, aggressive, or manipulative. It defines assertiveness as the proper expression of any emotion other than anxiety towards another person. The document outlines 10 major skills for being assertive, including open questioning, self-disclosure, reflective listening, making exits, repeated refusal, repeated requests, repeated assertion, selective responding, negative inquiry, and compromise. Conditioning plays a role in assertiveness and passive or aggressive behaviors may seem easier initially but assertiveness requires cognitive processing rather than just gut reactions.
Assertiveness
- 2. ASSERTIVENESS • It’s about being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour
- 3. ASSERTIVENESS • It means effective communication • Tone, volume • facial expressions, gestures
- 4. THE EFFECT OF CONDITIONING What happened at 6 months You can learn to be normal Not neurotic
- 5. THE EFFECT OF CONDITIONING Passive and aggressive behaviour seems easy Assertive behaviour needs a cognitive process –not a gut Reaction
- 6. DEFINITION The proper expression of any emotion other than anxiety towards another person.
- 7. FIRST LEVEL EYE CONTACT, STANDING STRAIGHT, VOICE LOUD ENOUGH TO BE HEARD
- 8. SECOND LEVEL Ability to say no and yes to ask favours and make requests communicate feelings and thoughts
- 9. ASSERTIVE PROBLEMS • The timid soul • Indirect and dishonest communication • Inappropriate communication • Wrong concept of social reality
- 10. COMMUNICATION • Tone • Eye contact • Body expression • Facial expression
- 11. PREPARE TO ASSERT • Tension control • Inner calm • Positive thinking • Positive self-image • Art of small talk
- 12. GIVING CRITICISM • Choose time and place • Take care of environment • Softening the blow • “I” statements • Be specific- don’t generalize • End with a positive Note
- 13. skill one • OPEN QUESTIONING • NOT CLOSED ONES Ten Major skills
- 14. SECOND SKILL • SELF DISCLOSURE
- 15. THIRD SKILL • REFLECTIVE LISTENING • EMOTION; NEED; FACT ORDER
- 16. FOURTH SKILL • MAKING EXITS OR WINDING UP
- 17. FIFTH SKILL • REPEATED REFUSAL
- 18. SIXTH SKILL • REPEATED REQUESTS
- 19. SEVENTH SKILL • REPEATED ASSERTION
- 20. EIGHTH SKILL • SELECTIVE RESPONDING
- 21. NINTH SKILL • NEGATIVE INQUIRY