Emotion & Moods
- 2. TEAM 2 SHRADDHA DESAI- 306 RAJASHREE DHOLYE-307 ROSHAN D’SOUZA- 308 HELEN FRANCIS -309 AMIT JAISWAL - 310
- 3. AFFECT, EMOTIONS & MOODS • AFFECTS It is generic term that covers a broad range of feelings that people experience. It encompasses both emotions and moods. • EMOTIONS Intense feelings that are directed at someone or something. • MOODS Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
- 4. AFFECT, EMOTIONS & MOODS AFFECT Broad Range of Feelings that people experience EMOTIONS • Caused by Specific event or person MOODS • Cause is often general and unclear • Cognitive in nature • Usually accompanied by distinct facial expressions • Generally not indicated by facial expressions • Specific and numerous in nature • More General • Action oriented in nature
- 5. BASIC SET OF EMOTION Happiness Disgust Surprise Basic Set Emotions Anger Fear Sadness
- 6. BASIC MOODS Positive & Negative affect
- 7. FUNCTIONS OF EMOTIONS Do emotions make us Irrational? What Functions do Emotions Serve ? • Disgust • Excitement • Jealousy • Anger • Fear
- 8. SOURCES OF EMOTIONS & MOODS • WEATHER • STRESS • SOCIAL ACTIVITIES • SLEEP • EXERCISE • AGE • GENDER • DAY OF THE WEEK
- 9. HOW OUR MOODS ARE AFFECTED BY DAY OF THE WEEK AND TIME OF THE DAY Positive Moods are Highest • At the End of the Week • In the Middle Part of the Day Negative Moods are Highest •At the Beginning of the Week •They show little variation throughout the day
- 10. EMOTIONAL LABOR • EMOTIONAL LABOUR Emotional Labour is an employee’s expression of organizationally desired emotions during interpersonal transactions at work. • EMOTIONAL DISSONANCE Emotional Dissonance is when employees have to project one emotion while simultaneously feeling another.
- 11. EMOTIONAL LABOR • Felt Emotions Actual Emotion of Individual • Displayed Emotion Emotions that the organization requires workers to show and considers appropriate in a given job. • Surface Acting Hiding ones inner feelings and forgoing emotional expressions in a response to display rules • Deep Acting It is trying to modify ones true inner feelings based on display rules
- 12. EMOTIONAL INTELLIGENCE (EI) EI is a person’s ability to • Be self aware (to recognize your own emotions when you experience them) • Detect emotions in others • Manage emotional cues & information
- 13. CASE FOR & AGAINST EI For Intuitive Appeal EI predicts criteria that matter EI is biologically based Against EI is too vague concept EI can’t be measured The validity of EI is suspect
- 14. OB APPLICATION OF EMOTIONS AND MOODS • Selection Emotions can affect employee effectiveness • Decision Making Positive emotion helps in better Decision making. • Creativity Good mood increases creativity. • Motivation Emotional commitment to work and high motivation are strongly linked • Leadership Emotions are important to acceptance of messages from organizational leaders.
- 15. OB APPLICATION OF EMOTIONS AND MOODS • Negotiation Negotiation is an emotional process • Job Attitudes People who have good day at work are more relaxed when they go home than people who have a tough day. • Customer Service: Emotions influence customer service and the quality of customer service provided by a worker. • Deviant workplace Behaviors: Negative emotions leads to deviant workplace behaviors. Action that harms organization norms is known as deviant workplace behaviors
- 16. GLOBAL IMPLICATIONS • Does the degree to which people experience emotions vary across cultures? • Do people’s interpretations of emotions vary across cultures? • Do the norms for the expressions of emotions differ across cultures? “YES” to all of the above!
- 17. IMPLICATIONS FOR MANAGERS • Emotions and mood are intertwined and are both affective in nature. • Emotions and moods are a natural part of an individual’s makeup. • You can’t divorce emotions from workplace because you can’t divorce emotions from people.