Ch4 emotions & moods
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The document discusses emotions and moods in organizational behavior. It defines emotions and moods, explores their sources and impact, and examines theories like affective events theory and emotional intelligence. Some key points are that emotions were originally ignored in OB due to a focus on rationality, positive moods are highest at the end of the week and in the middle of the day, and that understanding emotions can help managers predict behavior and improve job performance.
Ch4 emotions & moods
- 1. CH4 Emotions & MoodsEditor:黃士玶
- 2. Why Emotions Were Ignored in OB?The “myth of rationality”Emotions of any kind are disruptive to organizations.Original OB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
- 3. What Are Emotions and Moods?AffectA broad range of emotions that people experienceEmotionsIntense feelings that are directed at someone or somethingMoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus
- 4. Aspects of EmotionsBiology of EmotionsOriginate in brain’s limbic systemIntensity of EmotionsPersonality and Job requirementsFrequency and Duration of EmotionsHow often emotions are exhibitedHow long emotions are displayedFunctions of EmotionsCritical for rational thinkingMotivate people
- 5. Sources of Emotions and MoodsPersonalityDay and Time of the WeekWeatherIllusory correlation StressSocial ActivitiesSleep ExerciseAgeGender
- 6. Positive Moods are HighestAt the End of the WeekIn the Middle Part of the Day (lunch)Negative Moods are HighestAt the Beginning of the WeekAnd show little variation throughout the day
- 7. Gender and EmotionsWomenCan show greater emotional expressionExperience emotions more intenselyDisplay emotions more frequentlyAre more comfortable in expressing emotionsAre better at reading others’ emotionsMenShowing emotions is inconsistent with the male imageAre less able to read and to identify with others’ emotionsHave less need to seek social approval by showing positive emotions
- 8. External Constraints on EmotionsOrganizationalInfluencesCulturalInfluencesIndividualEmotions
- 9. Emotional LaborA situation in which an employee expresses organizationally desired emotions during interpersonal transactions.Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.
- 10. Felt vs. Displayed EmotionsFelt EmotionsAn individual’s actual emotionsDisplayed EmotionsEmotions that are organizationally required and considered appropriate in a given jobSurface actingDeep acting
- 11. Affective Events Theory (AET)Work events trigger positive and negative emotional reactionsPersonality and mood determine the intensity of the emotional response.Emotions can influence a broad range of work performance and job satisfaction variables.Implications of the theory ACTIndividual response reflects emotions and mood cycles.Current and past emotions affect job satisfaction.Emotional fluctuations create variations in job satisfaction and performance.Both negative and positive emotions can distract workers and reduce job performance.
- 12. Affective Events Theory (AET)
- 13. Emotional IntelligenceSelf-awareness = Know how you feel
- 14. Self-management = Manage your emotions and impulses
- 15. Self-motivation = Can motivate yourself and persist
- 16. Empathy = Sense and understand what others feel
- 17. Social Skills = Can handle the emotions of othersOB Applications of Emotions and MoodsEmotions and SelectionEmotions affect employee effectiveness.Decision MakingEmotions are an important part of the decision-making process in organizations.CreativityPositive mood increases creativity.MotivationEmotional commitment to work and high motivation are strongly linked.
- 18. OB Applications of Emotions and MoodsLeadershipEmotions are important to acceptance of messages from organizational leaders.Interpersonal ConflictConflict in the workplace and individual emotions are strongly intertwined.Negotiation Emotions can impair negotiations.Customer ServicesEmotions affect service quality delivered to customers which, in turn, affects customer relationships.
- 19. OB Applications of Emotions and MoodsJob AttitudesCan carry over to homeDeviant Workplace BehaviorsNegative emotions lead to employee deviance (actions that violate norms and threaten the organization).How managers Can Influence Moods?Use humor and give their employees small token of appreciation for work well done.Be in good moodSelect positive team members
- 20. Summary and Implication for ManagerEmotions and moods can affect job performance.You can’t control the employees’ emotions and moods.But managers who understand the role of emotions and moods will significantly improve their ability to explain and predict their coworkers’ behavior .