Assertiveness Course
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The document discusses leadership, engagement, and delivery. It provides a leadership model focusing on the future, engagement, and delivery. It discusses assessing these aspects in one's own situation and how to improve engagement. The document also covers assertive vs passive vs aggressive behaviors, providing an example scenario where one response is more assertive. It suggests being more assertive when needing something from others or to change their behavior, and presents the DESC model for assertive communication.
Assertiveness Course
- 4. www.clientmarketing.co.uk • Vision • Courage • Integrity • Humility • Strategic planning • Focus • Cooperation
- 5. www.clientmarketing.co.uk An assertive leader that is respected, admired and liked by others can exert influence and ask others to take on difficult tasks. An assertive leader who is disrespected and disliked can try with all his or her might to exert influence, and all they will get is resistance
- 8. www.clientmarketing.co.uk Future/ Engage/Deliver Future Guided by the future they want ( Goals or Aims) Engage They need the help of others and so need to engage Deliver Make things happen and implement
- 9. www.clientmarketing.co.uk What about your situation or organisation? Future Sense of future or dwell on the past Feeling of hope Engage Are people engaged ? Do they feel valued? Is it communicate to and tell or do the team feel engaged? Deliver Do you deliver results that you set out to achieve? Are people helped or trained to deliver the aims or capacity
- 11. www.clientmarketing.co.uk Describe nature and feel of…. A relationship you have with people that you are engaged by? A relationship with people that you are not engaged by?
- 13. www.clientmarketing.co.uk Delivery Making requests Realistic Delivery is acknowledged Non-Delivery is addressed Result
- 18. www.clientmarketing.co.uk Assertive people state their opinions while being respectful of others. Aggressive people attack or ignore others’ opinions in favour of their own. Passive people don’t state their opinions at all.
- 19. www.clientmarketing.co.uk Passive Behaviour Failing to stand up for one's rights Concentrate on relationship issues when making decisions Examples; I will feel silly I will feel bad if I ask them to stop They wont like me if I do that “People pleasers” …Avoid conflict rather than make their own point.
- 20. www.clientmarketing.co.uk Assertive Behaviour Being firm in expressing an opinion but also recognising the others point of view and being prepared to reach a compromise. Making your view in a clear and tactful way without dismissing the rights of others
- 21. www.clientmarketing.co.uk Scenario Mike works in finance and is struggling to get his current workload finished by the end of the week. Rosie, his boss approaches him and asks him to prepare a report by the end of the week. This will take the best part of a day so he may not be able to complete on time.
- 22. www.clientmarketing.co.uk Options 1. “Hmm, . . . well, I'm pretty busy with the extra statistics. Perhaps I've been slow with them. Oh, well I'll try to do as much of the report as I can.”. 2. “How on earth do you expect me to do your report this week, on top of all that extra work you've already landed me with? I’m not a robot, you know” 3. “Rosie, I can see that you need the report urgently. I'm pretty loaded with work now and I’m concerned that I may not finish it. Can we look at my task list and agree which task I should drop if I don’t complete on time?”
- 23. www.clientmarketing.co.uk Answer is 3 By using this response Mike is behaving assertively. He believes that he and his boss have needs of equal importance. He acknowledges Rosie’s request and suggests a course of action that will benefit both. His aim is to satisfy both the needs of himself and his boss.
- 24. www.clientmarketing.co.uk When to be more assertive ?
- 25. www.clientmarketing.co.uk When you need someone to do something for you? When you need someone to change their behaviour or stop doing something. You must challenge someone's behaviour When there is a need to decline an offer When you must refuse a request Deliver bad news You have contradictory information to another view View that you are being ignored or undermined
- 26. www.clientmarketing.co.uk DESC Model Describe Express Specify Consequences
- 27. www.clientmarketing.co.uk DESC Model Describe Just the facts as objectively as possible Jerry. The project we worked on last week I did all the setup by myself and it took one hour
- 28. www.clientmarketing.co.uk DESC Model Express Use I and not You I felt very disappointed Jerry..
- 29. www.clientmarketing.co.uk DESC Model Specify Outcome we would like to achieve I would like us to work together on the next project
- 30. www.clientmarketing.co.uk DESC Model Consequences The consequences if this happens This way we can complete the set up in less time and give us the chance to make a better presentation