Incrisis Hospital, a 100-bed acute facility, is experiencing an increase in patient calls concerning quality of care across various departments. The document outlines an assignment for a consultant to create a PowerPoint presentation for the board of directors, addressing topics such as the link between cost and quality in healthcare, the role of health insurance, customer perspectives on healthcare quality, current business initiatives, national policy impact, and the rationale for establishing a quality assurance department. The assignment includes specific grading criteria related to content, organization, style, usage, and APA elements.