Assignment Support for business and leaders
- 1. ASSIGNMENT SUPPORT I By Dilan Perera
- 2. QUESTION Using a company of your choice. write a report to the senior management of your chosen company outlining the cultural challenges in leading people and teams across cultures.
- 3. INTRODUCTION: Begin with an overview of Emirates as a global airline and its significance in the aviation industry. Highlight the importance of understanding cultural diversity in the context of Emirates, which operates in various countries with a multicultural workforce.
- 4. CULTURAL CHALLENGES: Discuss the challenges of managing a diverse workforce, such as communication barriers, different work ethics, and practices, as well as varying leadership expectations. Mention the need for cross-cultural competence, including cognitive, behavioral, and emotive aspects, as suggested by Brenneman et al. (2016) CULTURAL BENEFITS:
- 5. THEORETICAL FRAMEWORKS: Introduce relevant theories such as Hofstede's cultural dimensions theory, which can help understand the impact of national culture on organizational behavior. Refer to the cross-cultural competence (3C) model, which emphasizes the importance of cognitive, behavioral, and emotive components in intercultural interactions - https://www.youtube.com/watch?v=S2Gn7ahWHNY
- 6. Cognitive: This involves knowledge and understanding of other cultures' norms and practices. It's about being aware of the cultural differences that exist and how they can impact interactions and behaviors in a workplace setting. Behavioral: This refers to the skills and behaviors necessary for effective communication and interaction across different cultures. It includes the ability to adapt one's behavior to be appropriate and respectful in diverse cultural contexts. Emotive: This component relates to attitudes, emotions, and feelings towards other cultures. It involves developing an appreciation and respect for cultural differences, as well as the ability to empathize with individuals from various cultural backgrounds. In a corporate setting, such as at Emirates, the 3C model can be applied to enhance communication among employees with diversified backgrounds, manage cultural differences more effectively, and minimize conflicts and misunderstandings. It provides a framework for developing the expertise, abilities, skills, and personal attributes necessary for understanding and bridging cultural divides. For instance, Emirates could use the 3C model to develop training programs that enhance employees' cognitive understanding of the cultures represented within their workforce. Behavioral training could focus on practical communication skills and adaptability in multicultural interactions. Emotive aspects could be addressed through workshops that foster empathy and challenge cultural biases. By integrating the 3C model into their leadership and management strategies, Emirates can create a more inclusive and harmonious work environment that respects and values the contributions of all employees, regardless of their cultural background. This, in turn, can lead to improved teamwork, productivity, and overall organizational performance.
- 7. 3 C Why Important What about in Emirates Cognitive
- 8. EMIRATES' APPROACH: Outline how Emirates addresses these challenges by prioritizing teamwork and collaboration, setting goals aligned with the competitive and achievement-oriented ethos of the culture 1. Describe Emirates' leadership and management training programs, such as the one developed in collaboration with Franklin Covey, focusing on relationship and performance management, professional conduct, and customer orientation
- 9. RECOMMENDATIONS: Suggest strategies for Emirates to enhance its cross-cultural leadership, such as regular cultural sensitivity training and inclusive decision-making processes. Recommend the adoption of a global mindset among leaders, encouraging them to be adaptable and empathetic towards different cultural perspectives.
- 10. CONCLUSION: Summarize the key points discussed in the report and reiterate the importance of effective cross-cultural leadership for Emirates' continued success. End with a call to action for senior management to invest in continuous learning and development of cultural intelligence across the organization.