Assignment#1
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This document discusses dimensions of quality as they relate to responding to queries for the Court of Accounts of the State of Minas Gerais in Brazil. It identifies key dimensions including performance, conformance, reliability, experience, aesthetics, durability, and service. Specific features are outlined such as replying to queries below the maximum time, using resources to identify previous similar consults, responding in accordance with internal rules, and meeting deadlines while allowing for recess periods.
Assignment#1
- 1. Dimensions of Quality All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1 Gain from the Power of Lean Six Sigma – MOOC By Nilakantasrinivasan Assignment Submission of : Dácio Salomão de Castro
- 2. Product or Service Selected : Service to respond the queries (consults) prepared by the jurisdictional (client) of the Court of Accounts of the State of Minas Gerais - Brazil All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2
- 3. Performance Features Conformance Dimensions of Quality Reliability All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3 Replying to a query always below the maximum time set (120 days). Using available resources to identify consults already did on the same topic. Using tracking tools to management deadlines of each area. Responding the consults in accordance with the guidelines defined by the Internal Rules of TCEMG. Meet the deadline for replying the consults considering periods of recess (year-end festivities) and change of government leaders.
- 4. Experience Aesthetics Dimensions of Quality Durability Service All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4 Prepare the answers to consults clear and transparent to minimize any difficulty in understanding by the jurisdictional . Once a consult becomes a norm to be respected throughout the state, surround it with all the necessary legal certainty. Although not allow objections, be available to dialogue with the jurisdictional in order to justify, or make clear the decisions in consults. Strengthen communication channels with the jurisdictional in order to continuously improve the consults process in TCEMG.