In what ways consumers stray
from a deliberative rational
decision process?
Assignment2 ppt4
Decision making
Decision Heuristics
1. Availability Heuristic
2. Representativeness Heuristic
Recap
1. Decision behavior
2. Decision making
3. Decision heuristics
Declaration
Created by
Akhila Polishetty, during an internship under
Prof. Sameer Mathur, IIM
Lucknow.
www.IIMinternship.com
THANK YOU.

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Assignment2 ppt4