Consumers often stray from rational decision making by using heuristics like the availability heuristic and representativeness heuristic. The document discusses how decision behavior can be influenced by heuristics rather than full deliberation, and provides an overview of availability heuristic and representativeness heuristic as examples of decision heuristics. It was created by Akhila Polishetty during an internship under Professor Sameer Mathur at IIM Lucknow.