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You're Absolutely
  Fabulous!: Proven
Presentation Skills for
 WLP Professionals

    Session M315 
    ASTD ICE 2012
Welcome!
Our Expectations
• Engage and Participate
• Ask Questions
• Take away at least one item (tip, thought,
  action item, network contact, etc.)
Our Learning Objectives

 Identify the five key components of a well-
  structured presentation

 Create 2 or 3 presentation improvement goals
  that can be met within 30 days.
Today’s Topics
• What is a Presentation?   • Performance Skills
• The 5 Key Components      • Asking Questions
  of a Presentation         • Summary & Closing
• Professional
  Preparation
• Content Preparation
Ice-breaker Exercise
Turn to your neighbor and answer the following questions:
1. In exactly 7 words, describe what you do, without using “I,”
   “we,” or the name of your company. This is an opportunity to
   create your own headline -- a conversation starter to begin
   with a VERB or ACTION OPPORTUNITY.
2. In what communication situations are you most comfortable
   (i.e., discussions, public speaking, formal presentations,
   interviews, one-on-one discussions, parties, family gatherings,
   etc.)?
3. In what communication situations are you un-comfortable?
Today’s Topic 1:



  What is a
Presentation?
Any kind of presentation is…
“… the act of working to change the content of
  another person’s mind at a particular time and
  place. By adopting the philosophy that
  presentations can happen anytime, anywhere,
  you open up a whole world of presentation
  possibilities.”
           Presenting Learning. Bingham, Tony, and Tony
          Jeary. Alexandria, VA: ASTD Press, 2007 (pp.18-
          19)
Types of Presentations
• Formal training sessions &   • Electronic presentations
  seminars                       (Faxes, emails, WebEx,
• Speeches                       Skype, PowerPoint)
• Sales presentations          • Branding messages
• Facilitated events
  (workshops, team meetings,
  etc.)
• One-on-ones (in-person or
  virtual)
Consistency of Our Communications
                 All of our presentations =
                    a series of linked
                    messages used to
                    create consistent
                    communications,
                    leading to a greater
                    chance of our desired
                    results being fulfilled.
Today’s Topic 2:

    The Key
Components of a
  Presentation
The Five Key Components of Any
           Presentation
 Clearly-identified Subject & Agenda
 Preparation & Audience Analysis
 Hook, Grabber, Close, and Call to Action
 Body with 3 Content Blocks
 Summary with Key Take-away Points
Hook                        Subject                     Grabbe
                                                              r



                               Agenda



    Point 1                    Point 2                  Point 3



                                Body


Block 1                Block 2                Block 3
Data                   Data                   Data

Statistics             Statistics             Statistics

Personal               Personal Experience    Personal
Experience                                    Experience
                       Anecdotes
Anecdotes                                     Anecdotes
                       Facts
Facts                                         Facts
                            Summary
                       Evidence
Evidence                                      Evidence
                       Analogy
Analogy                                       Analogy

         Key Take         Key Take            Key Take
        Away Point 1     Away Point 2        Away Point 3



                         Close. Call
                         to action!
Keeping It Basic

        2.

                   3.
Today’s Topic 3:

Professional
Preparation
Addressing the Audience Needs
Fully answering key
  questions regarding
  your audience will
  facilitate effective
  preparation, and thus
  ensure an effective,
  award-worthy
  presentation.
Addressing the Audience Needs
Do I know this audience and what it wants and needs to hear?
•What are the demographics?
•What are the audience’s concerns, issues, hopes and
expectations?
•Are they prisoners or eager participants in my session?
•Are they experts on my topic, or new to it?
•What’s the climate of their organization?
•What kind of news have they had?
Four Key Things Your Audience Wants
• To Be Interested. Get their attention Fast ---and keep it!
• Benefits. (WIIFM) Make it the easy Listening station…
• Information that’s needed and can be used
  immediately..not Too Much nor not Too Little
• To Be Educated and changed by your presentation
Exercise: Digging Deeper to Know
               Your Audience
•   In groups of 2-4 people, take 5
    minutes to brainstorm a list of
    questions you would to answer
    regarding the audience of a
    typical presentation. Ideally,
    these would all be answers
    you’d gather in your preparation
    phase.
•   At the cue of your facilitator,
    take 30 seconds to select
    someone to share your list with
    the full group.
Sample Audience Questions
•   Who are they?
•   How were they selected to be participants?
•   How many will be attending?
•   How much do they know about the topic?
•   Are they friendly or hostile to your presentation?
•   Where have they gotten their information?
•   What information do they want and need?
•   What attitude might your listeners have toward you, your subject, and
    your organization?
•   What ideas, feelings, experiences do you share with them?
Audience Analysis




                Going from
              the bottom up
Quick Tip: Make Your 1st Impact
    in the First 90 Seconds
Idea Exchange
Disagreement is OK!
 Stay open and value
the connection w/the
    other person.
Today’s Topic 4:

 Content
Preparation
5 Building Blocks for Preparing Content

 Establish Purpose
• Inform
• Convince
• Entertain
• Educate
5 Building Blocks for Preparing Content

 Select an Opening Statement, focusing on
 the Central Theme
•   Use interesting facts and statistics.
•   Give examples or relate a pertinent story.
•   Use effective quotations.
•   Pose relevant questions.
•   Give a demonstration or use an exhibit.
5 Building Blocks for Preparing
               Content
 Gather Material
• Speak to people who are knowledgeable about your
  subject.
• Research the topic.
• Write down anything that’s pertinent to your
  experiences and ideas.
• Assemble all your materials before you write your
   presentation.
5 Building Blocks for Preparing
              Content
Arrange the Body of Your Speech Logically
• Pose challenge, then offer a solution.
• Make a point, then support it with an
  example or a statistic or a quote.
• Make comparisons and use emotional
  appeals.
5 Building Blocks for Preparing Content

 Plan the Conclusion Carefully
• It should recapitulate the main idea, remind
  the audience of the key points, and produce a
  dramatic and memorable effect.
Astd ice2012-ppt
Building Blocks of Self Marketing
      Hook                                Subject                            Grabber




                                          Agenda



       Point 1                            Point 2                            Point 3



                                            Body

Block 1                          Block 2                       Block 3
Data                             Data                          Data
Statistics                       Statistics                    Statistics
Personal Experience              Personal Experience           Personal Experience
Anecdotes                        Anecdotes                     Anecdotes
Facts                            Facts                         Facts
Evidence                         Evidence                      Evidence
Analogy                          Analogy                       Analogy




                                           Summary


         Key Take Away Point 1       Key Take Away Point 2   Key Take Away Point 3




                                 Close. Call to action!
The Five Key Components of Any
           Presentation
 Clearly-identified Subject & Agenda
 Preparation & Audience Analysis
 Hook, Grabber, Close, and Call to Action
 Body with 3 Content Blocks
 Summary with Key Take-away Points
Content Preparation Exercise

(Find the Instruction Sheet in your Hand-out Package)
Today’s Topic #5:




Performance Skills
Astd ice2012-ppt
What Your Audience Detects….
•   Visual Impressions: Appearance,     •   Manners: Professionalism, social
    grooming, positive energy               diplomacy
•    Voice Projection: Vocal quality,   •    Non-Verbal Signals: Eye contact,
    tone, pace                              handshakes, spatial relationships,
•    Body Language: Demeanor,               likeability
    gestures, carriage, facial          •     Confidence: Esteem of self and
    expressions                             others, trust
•    Public Speaking: Preparation,            Source: Management Institute of
                                               Technology
    intention, passion, embraced
    nervousness
Elements of Effective Oral
           Communication
• Voice – Be pleasant to listen to.
• Enunciation – Be clear and concise.
• Modulation – Vary the pitch speed and volume.
• Appearance – Be professional.
• Body Language –appropriate gestures and facial
  expressions
• Posture –convey confidence
Body Language
Visual Aids
Performance Skills: Poise & Stature
Get Ready
•   Release energy, relieve tension
•   Arrive early
•   Introduce yourself to meet the audience as individuals
•   Remember the “right” handshake
Performance Skills: Poise & Stature
Get Set
• Channel nervousness to positive energy
• Have good posture and stand tall
• Remember that your visual impression can enhance
  or detract
Performance Skills: Poise & Stature
GO!
•   Communicate one-on-one
•   Maintain eye contact
•   Focus for 3-5 seconds
•   Speak slowly and clearly
•   Watch “word crutches”
A Successful Presenter
Demonstrates Control of:
Skill
                        Attitude



             Cycle of
             Success


Practice                  Knowledge
Audio-Visual Exercise
Today’s Topic #6:

 Asking
Questions
Q&A = Opportunity
Handling Q&A
Handling Q&A
Summary & Closing Comments
The Five Key Components of Any
           Presentation
 Clearly-identified Subject & Agenda
 Preparation & Audience Analysis
 Hook, Grabber, Close, and Call to Action
 Body with 3 Content Blocks
 Summary with Key Take-away Points
Our Learning Objectives
 Identify the five key components of a well-
  structured presentation

 Create 2 or 3 presentation improvement goals
  that can be met within 30 days.
Today’s Topics
• What is a Presentation?   • Performance Skills
• The 5 Key Components      • Asking Questions
  of a Presentation
• Professional
  Preparation
• Content Preparation
Closing Exercise, Part 1
            • Locate the “AHAS” page
              in your hand-out (page
              9).
            • Take 5-7 minutes to list
              a few take-away items
              (“AHA” moments) from
              today’s workshop that
              are particularly
              meaningful or helpful to
              you.
Closing Exercise, Part 2
• Find the page in your
  hand-out package
  labeled “Action Plan”
  (page 10).
• Start drafting some
  Action Plans in the next
  5-7 minutes.
You Are All….
ABSOLUTELY
FABULOUS!

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Astd ice2012-ppt

  • 1. You're Absolutely Fabulous!: Proven Presentation Skills for WLP Professionals Session M315  ASTD ICE 2012
  • 3. Our Expectations • Engage and Participate • Ask Questions • Take away at least one item (tip, thought, action item, network contact, etc.)
  • 4. Our Learning Objectives  Identify the five key components of a well- structured presentation  Create 2 or 3 presentation improvement goals that can be met within 30 days.
  • 5. Today’s Topics • What is a Presentation? • Performance Skills • The 5 Key Components • Asking Questions of a Presentation • Summary & Closing • Professional Preparation • Content Preparation
  • 6. Ice-breaker Exercise Turn to your neighbor and answer the following questions: 1. In exactly 7 words, describe what you do, without using “I,” “we,” or the name of your company. This is an opportunity to create your own headline -- a conversation starter to begin with a VERB or ACTION OPPORTUNITY. 2. In what communication situations are you most comfortable (i.e., discussions, public speaking, formal presentations, interviews, one-on-one discussions, parties, family gatherings, etc.)? 3. In what communication situations are you un-comfortable?
  • 7. Today’s Topic 1: What is a Presentation?
  • 8. Any kind of presentation is… “… the act of working to change the content of another person’s mind at a particular time and place. By adopting the philosophy that presentations can happen anytime, anywhere, you open up a whole world of presentation possibilities.” Presenting Learning. Bingham, Tony, and Tony Jeary. Alexandria, VA: ASTD Press, 2007 (pp.18- 19)
  • 9. Types of Presentations • Formal training sessions & • Electronic presentations seminars (Faxes, emails, WebEx, • Speeches Skype, PowerPoint) • Sales presentations • Branding messages • Facilitated events (workshops, team meetings, etc.) • One-on-ones (in-person or virtual)
  • 10. Consistency of Our Communications All of our presentations = a series of linked messages used to create consistent communications, leading to a greater chance of our desired results being fulfilled.
  • 11. Today’s Topic 2: The Key Components of a Presentation
  • 12. The Five Key Components of Any Presentation  Clearly-identified Subject & Agenda  Preparation & Audience Analysis  Hook, Grabber, Close, and Call to Action  Body with 3 Content Blocks  Summary with Key Take-away Points
  • 13. Hook Subject Grabbe r Agenda Point 1 Point 2 Point 3 Body Block 1 Block 2 Block 3 Data Data Data Statistics Statistics Statistics Personal Personal Experience Personal Experience Experience Anecdotes Anecdotes Anecdotes Facts Facts Facts Summary Evidence Evidence Evidence Analogy Analogy Analogy Key Take Key Take Key Take Away Point 1 Away Point 2 Away Point 3 Close. Call to action!
  • 16. Addressing the Audience Needs Fully answering key questions regarding your audience will facilitate effective preparation, and thus ensure an effective, award-worthy presentation.
  • 17. Addressing the Audience Needs Do I know this audience and what it wants and needs to hear? •What are the demographics? •What are the audience’s concerns, issues, hopes and expectations? •Are they prisoners or eager participants in my session? •Are they experts on my topic, or new to it? •What’s the climate of their organization? •What kind of news have they had?
  • 18. Four Key Things Your Audience Wants • To Be Interested. Get their attention Fast ---and keep it! • Benefits. (WIIFM) Make it the easy Listening station… • Information that’s needed and can be used immediately..not Too Much nor not Too Little • To Be Educated and changed by your presentation
  • 19. Exercise: Digging Deeper to Know Your Audience • In groups of 2-4 people, take 5 minutes to brainstorm a list of questions you would to answer regarding the audience of a typical presentation. Ideally, these would all be answers you’d gather in your preparation phase. • At the cue of your facilitator, take 30 seconds to select someone to share your list with the full group.
  • 20. Sample Audience Questions • Who are they? • How were they selected to be participants? • How many will be attending? • How much do they know about the topic? • Are they friendly or hostile to your presentation? • Where have they gotten their information? • What information do they want and need? • What attitude might your listeners have toward you, your subject, and your organization? • What ideas, feelings, experiences do you share with them?
  • 21. Audience Analysis Going from the bottom up
  • 22. Quick Tip: Make Your 1st Impact in the First 90 Seconds
  • 23. Idea Exchange Disagreement is OK! Stay open and value the connection w/the other person.
  • 24. Today’s Topic 4: Content Preparation
  • 25. 5 Building Blocks for Preparing Content  Establish Purpose • Inform • Convince • Entertain • Educate
  • 26. 5 Building Blocks for Preparing Content  Select an Opening Statement, focusing on the Central Theme • Use interesting facts and statistics. • Give examples or relate a pertinent story. • Use effective quotations. • Pose relevant questions. • Give a demonstration or use an exhibit.
  • 27. 5 Building Blocks for Preparing Content  Gather Material • Speak to people who are knowledgeable about your subject. • Research the topic. • Write down anything that’s pertinent to your experiences and ideas. • Assemble all your materials before you write your presentation.
  • 28. 5 Building Blocks for Preparing Content Arrange the Body of Your Speech Logically • Pose challenge, then offer a solution. • Make a point, then support it with an example or a statistic or a quote. • Make comparisons and use emotional appeals.
  • 29. 5 Building Blocks for Preparing Content  Plan the Conclusion Carefully • It should recapitulate the main idea, remind the audience of the key points, and produce a dramatic and memorable effect.
  • 31. Building Blocks of Self Marketing Hook Subject Grabber Agenda Point 1 Point 2 Point 3 Body Block 1 Block 2 Block 3 Data Data Data Statistics Statistics Statistics Personal Experience Personal Experience Personal Experience Anecdotes Anecdotes Anecdotes Facts Facts Facts Evidence Evidence Evidence Analogy Analogy Analogy Summary Key Take Away Point 1 Key Take Away Point 2 Key Take Away Point 3 Close. Call to action!
  • 32. The Five Key Components of Any Presentation  Clearly-identified Subject & Agenda  Preparation & Audience Analysis  Hook, Grabber, Close, and Call to Action  Body with 3 Content Blocks  Summary with Key Take-away Points
  • 33. Content Preparation Exercise (Find the Instruction Sheet in your Hand-out Package)
  • 36. What Your Audience Detects…. • Visual Impressions: Appearance, • Manners: Professionalism, social grooming, positive energy diplomacy • Voice Projection: Vocal quality, • Non-Verbal Signals: Eye contact, tone, pace handshakes, spatial relationships, • Body Language: Demeanor, likeability gestures, carriage, facial • Confidence: Esteem of self and expressions others, trust • Public Speaking: Preparation,  Source: Management Institute of Technology intention, passion, embraced nervousness
  • 37. Elements of Effective Oral Communication • Voice – Be pleasant to listen to. • Enunciation – Be clear and concise. • Modulation – Vary the pitch speed and volume. • Appearance – Be professional. • Body Language –appropriate gestures and facial expressions • Posture –convey confidence
  • 40. Performance Skills: Poise & Stature Get Ready • Release energy, relieve tension • Arrive early • Introduce yourself to meet the audience as individuals • Remember the “right” handshake
  • 41. Performance Skills: Poise & Stature Get Set • Channel nervousness to positive energy • Have good posture and stand tall • Remember that your visual impression can enhance or detract
  • 42. Performance Skills: Poise & Stature GO! • Communicate one-on-one • Maintain eye contact • Focus for 3-5 seconds • Speak slowly and clearly • Watch “word crutches”
  • 44. Skill Attitude Cycle of Success Practice Knowledge
  • 46. Today’s Topic #6: Asking Questions
  • 50. Summary & Closing Comments
  • 51. The Five Key Components of Any Presentation  Clearly-identified Subject & Agenda  Preparation & Audience Analysis  Hook, Grabber, Close, and Call to Action  Body with 3 Content Blocks  Summary with Key Take-away Points
  • 52. Our Learning Objectives  Identify the five key components of a well- structured presentation  Create 2 or 3 presentation improvement goals that can be met within 30 days.
  • 53. Today’s Topics • What is a Presentation? • Performance Skills • The 5 Key Components • Asking Questions of a Presentation • Professional Preparation • Content Preparation
  • 54. Closing Exercise, Part 1 • Locate the “AHAS” page in your hand-out (page 9). • Take 5-7 minutes to list a few take-away items (“AHA” moments) from today’s workshop that are particularly meaningful or helpful to you.
  • 55. Closing Exercise, Part 2 • Find the page in your hand-out package labeled “Action Plan” (page 10). • Start drafting some Action Plans in the next 5-7 minutes.

Editor's Notes

  • #7: De-brief Instructions: Sometimes there’s a disconnect between how we see ourselves and how others perceive us. We’ll discuss how best to present ourselves today as well as review some techniques that can help us feel and project confidence in all kinds of communication opportunities.
  • #10: Link to today’s workshop on formal presentation skills – Look at how you can apply these principles in ALL your communication and presentations.
  • #14: NOTE: Discuss how visual aligns components from previous slide; ask participants to refer to same visual in hand-out package.
  • #20: As each group presents their list, write these on flipcharts, indicating which questions appear in duplicate. Compare this list with the following screen.
  • #22: Note that this slide is a Summary of the key mappings we’ve just been discussing.
  • #34: Divide the participants into 3 or 4 groups of 2-4 people each, or simply have each participant work independently on the Exercise. Agree on an “easy” presentation topic for all groups to work on. Each group must develop their own, “rough draft” of the following components for a presentation on the assigned topic: Clearly-identified Subject & Agenda Suggested description of the Audience Hook, Grabber, Close, and Call to Action Outline of 3 Content Blocks Summary with Key Take-away Points Work time = 30 minutes. Review of Group/Participant’s Results with entire Class = 15 minutes.