Austin IT Support - What Makes Us Different
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MyITpros is an IT solutions company that has been providing services to Central Texas businesses since 1993. They pride themselves on fast response times, offering a financially-backed SLA with a two hour response guarantee. They utilize a team-based approach where clients are assigned a dedicated account manager as their single point of contact. This allows clients to benefit from a deeper breadth of combined knowledge across the MyITpros team. MyITpros also takes a proactive approach through regular reviews, on-site visits and detailed reporting to address potential IT needs and keep clients informed.
Austin IT Support - What Makes Us Different
- 1. What Makes Us Different MyITpros Company Overview
- 2. 98% of clients who sign up with us stay with us. Since 1993, MyITpros has been providing Central Texas businesses with comprehensive IT solutions, guidance and support to ensure that technology always enhances our clients’ ability to run a productive business. 2
- 3. What Makes Us Different We’ve been in business for more than 21 years – and we understand that clients want an IT department that is trustworthy, responsive, and proactive. The client is at the heart of everything that we do, and there are a few key things that make us different. 3
- 4. 1. Response Times We pride ourselves on our accelerated response times and always aim to achieve 100% client satisfaction. We get it - clients don’t want to spend time waiting on a call back from support. 4
- 5. 1. Response Times Our average response time is under one hour and we offer a financially-backed Service Level Agreement (SLA) that provides clients with a two hour response time. 5
- 6. 1. Response Times Our ability to respond quickly is enabled by MyITpros rigorous team-based approach. 6
- 7. 2. Team-Based Approach We match clients with a dedicated account manager serving as a single point of contact for communications. Whether it is a network, hardware or software-related issue, your dedicated account manager will work with the MyITpros account team to quickly provide a solution. 7
- 8. 2. Team-Based Approach With a team-based approach, clients benefit from having: • Access to a deeper breadth of knowledge and greater total combined years of experience across MyITpros team members. • The convenience of a dedicated manager and a rigorous account management process to ensure optimal client satisfaction and reliable communications. 8
- 9. Helping Ensure Client Satisfaction Monthly Account Review Quarterly Review: On Site Bi-Annual Account Review 9 • Review recent account activity, submitted tickets, recap key/findings issues • Network updates • Report on project work • Account planning • Physical inspection of IT environment • On site meetings with end users • Identify/fix any potential maintenance issues • Report on current projects and planned upgrades • Deliver comprehensive report card, grading every aspect of IT environment • Review past 12 months of invoices with business mgr • Formalize IT budget recommendations and forecast budget: 6 to 12 month outlook A proactive approach to regular communications and rigorous reporting helps ensure client success.
- 10. 3. Regular Reviews, On Site Visits and Reporting We take a proactive approach to address potential IT needs and risks that may arise, providing detailed reporting on the status of work orders, provide informed guidance on IT budgets and recommended upgrades, always keeping clients abreast of how their IT environment is performing. 10
- 11. 4. Our Contracts We believe in cultivating long-term client relationships, helping clients to leverage IT as a competitive advantage, and providing value- added services for our clients. This approach is reflected in the way that we structure our contracts. 11
- 12. When you do business with MyITpros: We will never make you sign a long-term contract. We believe client retention should be driven by the continued value recognized in the work that we do. 12
- 13. When you do business with MyITpros: We will provide value-added services that simplify costs and business processes. For example, our Help Desk provides clients with unlimited calls and support at fixed rate. 13
- 14. When you do business with MyITpros: We make it easy to do business and offload all the details and management of IT off your plate. For example, we can handle management of all of your IT vendors as well as your procurement needs – saving you time, money and headaches in the process. 14
- 15. About MyITpros For more than two decades, MyITpros has been helping growing businesses to effectively manage and plan for their IT needs. We deliver not only strategic solutions, but also expert consulting to help make wise technology decisions and offer first-rate support to keep things running smoothly. Whether you need expert guidance to help develop technology strategy, or just some extra help with a specific project, MyITpros is here for you. Our services include Managed Services, Cloud Computing, Network Security Services, Phone and VoIP Services and Project IT Services. Learn more at www.myitpros.com. 15