Automate HR applications using AI and ML
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The document discusses the implementation of AI and machine learning in HR tech, focusing on trends such as conversational interfaces and recommendation engines. It highlights the applications of chatbots in various HR functions, including recruitment and employee engagement, along with the benefits and challenges of these technologies. Key points include the automation of workflows, improved self-service capabilities, and the need for a balance between functionality and user experience.
Automate HR applications using AI and ML
- 1. HR TECH CHATBOTS - GUIDE TO AUTOMATE HR APPLICATIONS USING AI AND ML Harbinger Systems
- 2. © 2017 Harbinger Systems | www.harbinger-systems.com 2 Speaker Introduction Shrikant Pattathil Maheshkumar Kharade President Harbinger Systems AGM - Technology Harbinger Systems
- 3. © 2017 Harbinger Systems | www.harbinger-systems.com Agenda AI and ML Trends Chatbots in HR Tech Machine Learning in HR Tech Benefits and Challenges Summary
- 4. © 2017 Harbinger Systems | www.harbinger-systems.com POLL
- 5. © 2017 Harbinger Systems | www.harbinger-systems.com AI and ML Trends
- 6. © 2017 Harbinger Systems | www.harbinger-systems.com 6 Top 3 trends that will be part of most applications in 2018 Conversational interfaces (support, FAQs, simple workflows) AI enabled recommendation engines (recruitment, engagement) Self service reports (integrated BI tools, dynamic data correlations)
- 7. © 2017 Harbinger Systems | www.harbinger-systems.com Chatbots in HR Tech
- 8. © 2017 Harbinger Systems | www.harbinger-systems.com Web Mobile Conversational 8 Evolution of Interfaces
- 9. © 2017 Harbinger Systems | www.harbinger-systems.com 9 What is a Chatbot? Automates routine and simple workflows Uses natural language processing Has learning capabilities (Machine Learning)- ability to add new workflows Delivered through multiple channels like Skype, Slack, Email, Web… Chatbot is an AI application with a conversational interface, that
- 10. © 2017 Harbinger Systems | www.harbinger-systems.com 10 Core HR (Time Off, Ticketing) Recruitment (Status Updates, Scheduling) Employee Engagement (Surveys) FAQs (I9, Benefits) HR Tech – Chatbot applications Any other HR applications or workflows that you think would be a good use case for chatbots?
- 11. © 2017 Harbinger Systems | www.harbinger-systems.com Demo – Time Off Bot
- 12. © 2017 Harbinger Systems | www.harbinger-systems.com 12 Building blocks of a Chatbot Natural Language Processing Intents Utterances Vocabulary Interpretation Bot Framework Business Logic Workflow App Platform Enterprise Apps HRIS ATS CRM Integration Conversational Interface
- 13. © 2017 Harbinger Systems | www.harbinger-systems.com 13 Workflow of Chatbots 1 2 3 4 5 6
- 14. © 2017 Harbinger Systems | www.harbinger-systems.com Machine Learning in HR Tech
- 15. © 2017 Harbinger Systems | www.harbinger-systems.com 15 HR Tech- ML applications Recruitment (Recommendation Engine, Pattern Matching) Employee Engagement (Sentiment Analysis) Core HR (Succession Planning, Anomaly Detection)
- 16. © 2017 Harbinger Systems | www.harbinger-systems.com ML application- Problem Statement “Harbinger’s talent management executive needs to hire a candidate with a particular skillset. As per our companies policy, he needs to create a panel of interviewers to conduct the interviews. Since, he is new to the company, he doesn’t know all the interviewers. Also, he isn’t well versed with the skillset requirements and its dependencies.”
- 17. © 2017 Harbinger Systems | www.harbinger-systems.com Demo- “Recommendation Engine” for Interview Panel Selection
- 18. © 2017 Harbinger Systems | www.harbinger-systems.com Understanding and analysis of business problem Data source search, extraction and transformation Model selection and application Prediction Visualization Integration Building blocks of a ML Application
- 19. © 2017 Harbinger Systems | www.harbinger-systems.com Benefits and Challenges
- 20. © 2017 Harbinger Systems | www.harbinger-systems.com 20 AI and ML Applications- Benefits For Employee For HR Provides shorter and simpler workflows Provides in context assistance Facilitates better compliance Improves self service capability Enables new workflows (reduces dependence on programming) Improves productivity of HR Reps (focus on more complex tasks)
- 21. © 2017 Harbinger Systems | www.harbinger-systems.com 21 AI and ML Applications- Challenges Achieving balance between functionality, accuracy and length of interaction Humanization of overall experience Addressing privacy and security concerns Gathering data from multiple sources What challenges have you encountered while using a chatbot or AI application in your enterprise? If you haven’t used one yet, what roadblocks do you foresee?
- 22. © 2017 Harbinger Systems | www.harbinger-systems.com Summary
- 23. © 2017 Harbinger Systems | www.harbinger-systems.com Recap Conversational interfaces (Chatbots) • Automation of simple workflows ML enabled applications • Leveraging historical data to make intelligent recommendations Challenges • Finding the right business case • Dependency on data
- 24. © 2017 Harbinger Systems | www.harbinger-systems.com Thank you 24 Contact Us Shrikant Pattathil – shrikant@harbingergroup.com Maheshkumar Kharade – maheshkumar@harbingergroup.com