This document discusses automating business processes for two customers - a computer retail shop and a building insulation company - using OpenERP. For the retail shop, it describes importing daily product lists, automatically creating product categories and pricing rules, updating the point of sale, and deactivating obsolete products. For the insulation company, it outlines centralizing and dispatching leads from multiple sources to salespeople and implementing a fetchmail pattern to fully parse lead information from different sources into the system.