Automation -- Increase Your Customers Without Increasing Headcount
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The document discusses the importance of automation for managed service providers (MSPs), highlighting how it increases efficiency by handling service tasks automatically. It suggests tasks that can be automated, such as backups and maintenance, allowing MSPs to manage more customers without increasing headcount. Additionally, it emphasizes the integration of automated tasks with billing processes to improve return on investment.
Automation -- Increase Your Customers Without Increasing Headcount
- 1. © 2015 N-able Technologies, Inc. All rights reserved. Automation Increase Your Customers Without Increasing Headcount © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
- 2. Agenda 1. Why you should automate 2. What you should be automating 3. How to manage more customers through automation 4. Tracking automation as billable hours © 2014 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
- 3. Why you should automate © 2014 N-able Technologies, Inc. All rights reserved.
- 4. Automation = Efficiency Of Ntirety’s 15,000* monthly service tickets… “Almost 80% are generated automatically” © 2014 N-able Technologies, Inc. All rights reserved. “Approximately 50% are self-healed” * According to Ntirety’s case study: http://ow.ly/zbrNJ “Ntirety Pioneers Database Administration as-a-service on N-able Platform”
- 5. What you should automate © 2014 N-able Technologies, Inc. All rights reserved.
- 6. Stop doing things manually Every MSP has tasks they can automate Restore Points Backup Updates Disk Cleanup Services App Settings © 2014 N-able Technologies, Inc. All rights reserved. SQL Patches
- 7. Manual work is slowing you down Tech with Automation can support dozens of customers Tech without Automation can support limited # of customers
- 8. How can you manage more customers through automation © 2014 N-able Technologies, Inc. All rights reserved.
- 9. Create your automated tasks… Customer A © 2014 N-able Technologies, Inc. All rights reserved.
- 10. Customer A Customer B And push them to all customers Customer C © 2014 N-able Technologies, Inc. All rights reserved.
- 11. Let’s do some automation SQL Diagnostics • Disk Defrag • Catalog Integrity • Database Integrity • Average Fragmentation SQL Maintenance • Rebuild Indexes • Reorganize Indexes
- 12. Demo SQL Diagnostics & Maintenance © 2014 N-able Technologies, Inc. All rights reserved.
- 13. Track automated tasks as billable hours © 2014 N-able Technologies, Inc. All rights reserved.
- 14. PSA Integration Automatically bill for automation work PSA Automated tasks will create tickets when they complete On-demand tasks Recurring tasks Self-Healing tasks © 2014 N-able Technologies, Inc. All rights reserved.
- 15. The ROI of Automated Service Delivery © 2014 N-able Technologies, Inc. All rights reserved.
- 16. Manual Maintenance vs Automation © 2014 N-able Technologies, Inc. All rights reserved. Manual Automation Workstation 30 min /desktop 15 min one-time Server 30 min /server 15 min one-time
- 17. Average Customer Deployment © 2014 N-able Technologies, Inc. All rights reserved. Manual Maintenance 1 Customer Manual Maintenance 5 Customer Manual Maintenance 10 Customer 20 Workstation 40 hours 200 hours 400 hours 2 Server 4 hour 20 hour 40 hour Total 44 hours 220 hours 440 hours
- 18. © 2014 N-able Technologies, Inc. All rights reserved. Start your 30-Day Free Trial N-central® + Automation Manager Remote Management Made Simple START MY FREE TRIAL or http://bit.ly/1neBB7w
- 19. LEGAL INFORMATION N-able Technologies, Inc.’s trademarks, service marks, logos and copyrights are the exclusive property of N-able Technologies, Inc. and its affiliates. For a complete list of N-able’s trademarks, service marks, and logos, please visit http://www.n-able.com/trademarks.aspx. All other trademarks or works mentioned herein are used for identification purposes only and may be or are intellectual property of their respective companies. N-able Technologies and SolarWinds Worldwide, LLC are not affiliated with any of the respective companies. © 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.