Rmm101 server management
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The document presents an overview of server management fundamentals using N-able's RMM solutions, focusing on the device management lifecycle, automation, and proactive maintenance strategies. It emphasizes the importance of quick support response, effective reporting tools, and the integration of PSA and ticket management systems to enhance service delivery. Additionally, the document highlights the unique features of N-able's platform, including automated onboarding, real-time remote support, and customer-facing reports.
Rmm101 server management
- 1. © 2015 N-able Technologies, Inc. All rights reserved. 1 Part 2 - Server Management RMM 101
- 2. © 2015 N-able Technologies, Inc. All rights reserved. 2 Ali Mahmoud Product Marketing Manager Shawn Zenz Product Manager Presented by
- 3. © 2015 N-able Technologies, Inc. All rights reserved. 3 Agenda Demo Server management 101 Cloud impact on server management
- 4. © 2015 N-able Technologies, Inc. All rights reserved. 4 Technology trends impacting server management
- 5. © 2015 N-able Technologies, Inc. All rights reserved. 5 Yesterday Cloud impact for on-premises equipment Today Tomorrow
- 6. © 2015 N-able Technologies, Inc. All rights reserved. 6 How do you recover lost management revenue? $$$ $
- 7. © 2015 N-able Technologies, Inc. All rights reserved. 7 RMM 101 – Server management
- 8. © 2015 N-able Technologies, Inc. All rights reserved. 8 1. Onboard The Device Management Lifecycle 2. Manage 3. Support 4. Report
- 9. © 2015 N-able Technologies, Inc. All rights reserved. 9 Automatic discovery helps to onboard devices faster Onboard
- 10. © 2015 N-able Technologies, Inc. All rights reserved. 10 Verify your scheduled discovery jobs. Onboard
- 11. © 2015 N-able Technologies, Inc. All rights reserved. 11 Onboard Out of box monitoring should monitor the right information
- 12. © 2015 N-able Technologies, Inc. All rights reserved. 12 Onboard Don’t leave the out of box monitoring on unique devices
- 13. © 2015 N-able Technologies, Inc. All rights reserved. 13 Management 101 Proactively maintain devices to prevent issues before they happen.
- 14. © 2015 N-able Technologies, Inc. All rights reserved. 14 Automation is central, but it needs to be simple Manage
- 15. © 2015 N-able Technologies, Inc. All rights reserved. 15 Schedule maintenance on your customer’s schedule, not yours. Manage
- 16. © 2015 N-able Technologies, Inc. All rights reserved. 16 Ultimate security & complianceManage BACKUP PATCH ANTIVIRUS
- 17. © 2015 N-able Technologies, Inc. All rights reserved. 17 Support 101 Respond quickly to issues in the NOC
- 18. © 2015 N-able Technologies, Inc. All rights reserved. 18 The ultimate NOC platform Manage
- 19. © 2015 N-able Technologies, Inc. All rights reserved. 19 Top server issues Email/Application Availability Hardware Faults Unexpected downtime Scheduled Maintenance and Reboots Automated Patch Management Support
- 20. © 2015 N-able Technologies, Inc. All rights reserved. 20 Email Availability ServiceTemplate for Exchange 2013 • Automated Monitoring • Thresholding/alerting • Scheduled maintenance Support
- 21. © 2015 N-able Technologies, Inc. All rights reserved. 21 Reporting 101 Use a proper reporting tool to show your work
- 22. © 2015 N-able Technologies, Inc. All rights reserved. 22 Executive Summary Show the value of your services Report
- 23. © 2015 N-able Technologies, Inc. All rights reserved. 23 Assessment Use consultative services to win new customers Report
- 24. © 2015 N-able Technologies, Inc. All rights reserved. 24 Onboard The Device Management Lifecycle Manage Support Report PSA & Ticket management integrations save time and help ensure time is billed accurately
- 25. © 2015 N-able Technologies, Inc. All rights reserved. 25 ® ® Deep PSA &Ticketing integration
- 26. © 2015 N-able Technologies, Inc. All rights reserved. 26 N-central 10 Demo
- 27. © 2015 N-able Technologies, Inc. All rights reserved. 27 Onboard N-central Device Management Manage Support Report Automatically onboard devices and leverage over 500 monitoring services All-in-one management for Patch, AV, Backup as well as proactive maintenance Real-time remote support that doesn’t require a remote control session Customer facing business reports that show the value of your services
- 28. © 2015 N-able Technologies, Inc. All rights reserved. 28 Learn more about N-central
- 29. © 2015 N-able Technologies, Inc. All rights reserved. 29 Learn more about N-central www.n-able.com
- 30. © 2015 N-able Technologies, Inc. All rights reserved. 30 The SolarWinds N-able difference All-in-one RMM platform Drag and drop automation Customer facing business reports Fast support tools Comprehensive support Technical onboarding Business strategies Marketing resources www.n-able.com/try
- 31. © 2015 N-able Technologies, Inc. All rights reserved. 31 Thank you
- 32. © 2015 N-able Technologies, Inc. All rights reserved. 32 The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.