Astute Case Study - Application Management Services for Global Media Company
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Astute provides 24/7 application support for a leading information metrics company, ensuring effective management of its PeopleSoft implementation across various global offices. Services included the implementation of modules, development of report interfaces, and real-time issue resolution, resulting in significant cost savings. The hybrid onsite-offshore model allowed Astute to deliver support without disrupting client operations.
Astute Case Study - Application Management Services for Global Media Company
- 1. Background Astute Delivers Real-Time, 24/7 Enterprise Application Support to Leading Information Metrics Company’s Global Locations • Leading information metrics and ratings company needed real-time 24/7 support and troubleshooting services for its PeopleSoft implementation • Astute AMS Team’s combination of Onsite, Offsite and Remote delivery gives significant cost savings and improves client’s service levels The client is a leading provider of information metrics, ratings and analyses that enable its clients – which include media, advertising, e-commerce and financial companies – to make informed decisions regarding their business strategies. With a global presence in more than 100 countries spread out across six continents, the client needed a technology services provider that can manage its complex PeopleSoft Implementation ongoing at several of its regional offices. Customer Requirements The client needed PeopleSoft Application Management Services for: • Implementation of new modules in EMEA • Development of new interfaces and reports • Loading Accounts and Alt accounts in Hyperion using custom AE interface programs • On-time issue resolution
- 2. Astute Solutions Astute provided support services and implemented new modules for the client’s US business offices, along with new FSCM implementations in its European and Middle Eastern offices. Specifically, Astute’s PeopleSoft AMS Team performed the following: • Created EMEA specific business units and provided permission list security for each of these units. • Enabled document sequencing for GL. • Implemented GL modules and customized GL reports • Defined closing rules. • Customized accounting entry and journal generator templates. • Implemented and customized Inventory and PO Module • Defined serial control and shipping serial control for Inventory • Uploaded alternate accounts for the client’s business units. • Coordinated with the PeopleSoft Implementation team with regard to the existing customization in PeopleSoft module processes and reports. • Established approval rules and Purchasing options. • Defined staged-date tracking and negative inventory options. • Developed inbound interface programs using application engine and component interface based on given data flow diagrams, conversion logics and business rules to upload, create and map accounts and alternate accounts in Hyperion.
- 3. 4637 Chabot Drive, Suite 220 • Pleasanton • CA 94588 • E: info@beAstute.com • T: 925.924.1400 Astute’s single global delivery center in India was all that was needed to support the client’s US, UK and Singapore locations – resulting in significant cost-savings for the client. About Astute Business Solutions Astute is dedicated to providing innovative solutions that address our clients’ unique and industry-specific pain points. We specialize in extending the out-of-the-box functionality of enterprise applications using our seamless add-on solutions so our clients can be spared the burden of messy and difficult-to-maintain customizations. Our unique combination of onsite, offsite and offshore resources enable us to provide best-in-class service and support to our clients at significant cost savings. Customer Benefits The customer received real-time, 24/7 support and trouble-shooting from Astute’s PeopleSoft Application Management Services Team. By leveraging its unique onsite-offshore business model, Astute was able to deliver exceptional value without disrupting the client’s business operations or impacting service levels at any of the client’s worldwide offices. Astute’s single global delivery center in India was all that was needed to support the client’s US, UK and Singapore locations – resulting in significant cost- savings for the client.