Avoiding Customer Complaints

The document discusses avoiding customer complaints in financial services. It summarizes trends in customer disputes seen in FINRA arbitration, such as increases in claims of omissions of fact and misrepresentation. Common causes of disputes are unsuitable investments for clients that do not match their objectives and risk tolerance. The document also outlines best practices for financial advisors, such as properly documenting the scope of work, obtaining complete client information, and monitoring client accounts on an ongoing basis. Specific issues relating to senior investors are also covered.