This document is a resume for Aya Sayed Ahmed Mohamed Shehata. It lists her contact information, objective of seeking a challenging position applying her skills and education, courses and certifications completed including CCNA, MCSE, and Office 365 qualifications. It also outlines her academic background with a BSc in electronic and communication engineering from Helwan University, training experiences, technical skills in networking, virtualization and programming, language abilities in English, and previous work experience in technical support.