Baffling casejekyll hyde
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The document discusses the importance of quality and consistency in one's work. It states that workers can no longer resent being held accountable for the quality of their actions and outputs. It also discusses the need to consider quality in one's role and the concept of a "Jekyll and Hyde effect", where familiar things can contain something more beneath the surface. The document advocates taking responsibility, being available, staying informed, knowing one's job, and building teamwork as part of the "alchemy of leadership".
Baffling casejekyll hyde
- 1. The Art of Quality IN Action Baffling Case of Consumer Jekyll and Corporate Hyde
- 2. To be Consistent we must become sensitive to Quality in our role. We can no longer resent being held accountable for the Quality of our Actions.
- 3. It had been another long day at the office……
- 4. “ Oh, well,” he thought, “another day, another dollar. Time to head home, it will all still be here tomorrow.”
- 5. “ Doesn’t anyone care about quality anymore?” To be Consistent we must become sensitive to Quality in our role. We can no longer resent being held accountable for the Quality of our Actions.
- 6. The Jekyll and Hyde Effect The story of Jekyll & Hyde is of a man trying to separate the disagreeable in him from the agreeable. It is a story of how the most familiar things we know can contain something more than face value can offer. If we can sift through the worst of what we see in designs and find the best, we will come back richer for it. Things are not what they appear.
- 7. The Science and Art of Quality Worth Value Excellence
- 9. The Science and Art of Consistency Reliability Stability Dependability
- 10. The Process Begins With Us No one uses Einstein’s genius as a reason for not being able to balance their checkbook. No reason for the rest of us not to endeavor to become competent leaders ourselves.
- 11. Alchemy of Leadership Take Responsibility Be Available Be Well Informed Know The Job Build Teamwork
- 12. We take care that our neighbor will not cheat us. But a day comes when we begin to care that we do not cheat our neighbor. Then all goes well. We have changed our market-cart into a chariot of the Sun . ~~~Ralph Waldo Emerson