Balancedscorecardpresentation 090225103618-phpapp01
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The document discusses the four perspectives of the Balanced Scorecard model: financial, internal business process, learning and growth, and customer. Each perspective has a key question to guide measurement and analysis. The financial perspective focuses on economic value creation. The internal business process perspective focuses on productivity, efficiency, and quality. The learning and growth perspective focuses on supporting high employee performance. And the customer perspective focuses on meeting customer requirements. Together, analyzing these four perspectives using metrics provides a balanced view of an organization.
Balancedscorecardpresentation 090225103618-phpapp01
- 1. 4 Original Business Perspectives Adapted from The Balanced Scorecard by Kaplan & Norton The Balanced Scorecard model suggests that we view the organization from 4 perspectives. Then Develop metrics, collect data and analyze it relative to each of these perspectives
- 2. 4 Business Perspectives Questions Financial What must we do to create sustainable economic value? Internal Business Process To satisfy our stakeholders, what must be our levels of productivity, efficiency, and quality? Learning and Growth How does our employee performance management system, including feedback to employees, support high performance? Customer What do our customers require from us and how are we doing according to those requirements?