Baptist Health Systems: Uses Technology to Improve Medication Management, Eliminate Errors
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Baptist Health Systems implemented McKesson's automation and technology solutions to improve medication management, achieving a 98% dispensing accuracy rate and a 38% reduction in order-to-delivery time. The initiative eliminated pharmacy callbacks, saved $937,000 annually, and recouped over 25,000 nursing hours, significantly enhancing patient safety and operational efficiency. The project required strong leadership support and staff engagement, highlighting the necessity of comprehensive solutions in addressing medication-related issues.
Baptist Health Systems: Uses Technology to Improve Medication Management, Eliminate Errors
- 1. Case Study At a Glance Baptist Health Systems Organization Uses Technology to Improve Medication Baptist Health Systems Jackson, Miss. Management, Eliminate Errors – 640-bed Medical Center – 25-bed acute long-term care Patient safety efforts at Baptist Hospital management recently hospital Health Systems have focused took a harder look at protecting – Cancer center on the reduction of medication patients throughout the entire errors — mistakes that can quickly medication management process: lead to serious adverse events. from prescribing to transcribing Solution Spotlight After evaluating best practice and to dispensing to administering – AcuDose-Rx® automation opportunities, Baptist to monitoring. With the help of – Clinical Consulting Group selected end-to-end technologies McKesson’s Clinical Consulting and automation solutions from Group, 40-plus nurses and – Horizon Admin-RxTM McKesson. The result? Baptist pharmacists participated in – Horizon Expert achieved a medication dispensing a medication management DocumentationTM accuracy rate of 98%, a 38% review. They assessed more than – Horizon Expert OrdersTM reduction in medication order- 4,000 orders, and about 80 – Horizon Meds ManagerTM to-delivery time, and a bar-code staff members were involved in – ROBOT-Rx® medication scanning rate of 94%. 150 hours of process redesign The health system also recouped workshops. more than 25,000 nursing hours Critical Issues each year, saving the organization Together, the Baptist and McKesson – Patient and medication safety $937,000 annually. team resolved more than 230 – Inefficient, manual processes process issues and redesigned – Operational inefficiencies Challenges 34 workflows to automate the Jackson, Miss.-based Baptist Health medication management process. – Financial performance After identifying risk areas Systems includes a 640-bed medical center, a 25-bed acute long-term through the root cause analysis, Results care hospital, community clinics leaders realized that the health and a nationally recognized system needed to revamp existing – Achieved a 94% bar-code cancer center. Patient safety and medication management processes. scanning compliance rate, with clinical quality have always been Such extensive analysis also 70% of nurses and pharmacists strategic areas of focus for this made it possible to invest only in noting the system prevented industry leader. technologies that met the needs mistakes of an optimal clinical workflow. – Eliminated pharmacy callbacks related to legibility issues and “Patient safety has risen to the forefront because the industry Answers missing time/date stamps for has counted the number of A multidisciplinary selection medication orders adverse events occurring during committee evaluated solutions – Reduced medication time from hospitalization,” says Eric McVey, from multiple vendors and chose order to delivery by 38% vice president and chief medical to implement a comprehensive – Recouped 25,000 nursing hours officer. “There’s been somewhat medication safety solution suite and 2,000 pharmacy hours of a body count — and that really from McKesson. Key components annually gained the attention of providers.” of the solution include: ROBOT-Rx®, – Saved more than $937,000 in nursing costs alone
- 2. Case Study “We will continue to assess AcuDose-Rx® and Horizon Meds time has been slashed by 38%. In Manager™, medication dispensing addition, the organization reports care, identify potential areas and pharmacy automation tools; completely eliminating pharmacy for improvements and Horizon Admin-Rx™ and Horizon callbacks related to legibility issues Expert Documentation™, a bar-code and missing time/date stamps for implement technologies medication administration system medication orders. and care documentation solution; that support the optimal and Horizon Expert Orders™, a Through pharmacy automation patient care experience. computerized physician order and robotics, Baptist also achieved: entry/clinical decision support a medication dispensing accuracy Our clinicians and patients (CPOE/CDS) system. rate of 98%; a 90% reduction in medication restocking time; deserve nothing less.” System selection was just the start. a 50% reduction in expired The success of the initiative also medications; and a 50% reduction required buy-in from the entire in missing dose volume. The health Eric McVey staff — a tall order considering system also credits the McKesson the project called for considerable technologies with saving more than Vice President/ change. To engage staff, leaders 2,000 pharmacy hours annually. Chief Medical Officer positioned the initiative as a pillar of Baptist’s patient safety mission, The improvements for nursing are Baptist Health Systems not just an ancillary IT project. also impressive. Since implementing the bar-code administration system, “Physician championship is essential the hospital has maintained a to getting staff members to see the 94% compliance rate. More than big picture,” notes Scott Groom, 70% of nurses and pharmacists chief information officer. “We were report that the system has fortunate to have the sponsorship helped them avoid medication of several of our key physician errors. And by equipping nurses leaders. Their perspective helped with medication carts stocked everyone to see the project as much with first-dose medications more than just an information and documentation tools, the technology initiative.” organization has recouped more than 25,000 nursing hours each Results year, which translates into more McVey and other Baptist time for patient care and $937,000 executives believe the technology in savings. implementations and process enhancements have paid off in “We know that the quest to significant efficiency gains, quality provide safe patient care is never- improvements and a stronger ending,” says McVey. “We will financial position. continue to assess care, identify potential areas for improvement For example, through the and implement technologies that combination of CPOE and support the optimal patient care electronic medication verification experience. Our clinicians and by pharmacists, order-to-delivery patients deserve nothing less.” McKesson Provider Technologies Copyright © 2008 McKesson Corporation and/or one of its subsidiaries. All rights reserved. AcuDose-Rx and ROBOT-Rx are registered trademarks of McKesson Information Solutions LLC. Horizon Admin-Rx, Horizon 5995 Windward Parkway Expert Documentation, Horizon Expert Orders and Horizon Meds Manager are trademarks of McKesson Alpharetta, GA 30005 Information Solutions LLC. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. PRT340-08/08 http://www.mckesson.com 1.800.981.8601