Barriers of Communication for net set exam by swayam
- 2. Principle Investigator: DR. D. Harichandan IDOL, University of Mumbai Paper Coordinator: DR. Sally Enos Principal, PCER, New Panvel Content Writer: Devanshi Praveen & Geeta S. Thakur Asst. Prof, PCER, New Panvel Content Reviewer: DEVELOPMENT TEAM Principle Investigator: DR. D. Harichandan IDOL, University of Mumbai Paper Coordinator: DR. Sally Enos Principal, PCER, Navi Mumbai Content Writer: Ms. Geeta S. Thakur Asst. Prof, PCER, Navi Mumbai DEVELOPMENT TEAM Content Reviewer: DR. Latha Venkataraman Head Commerce dept., DPGA, Navi Mumbai
- 3. • communication must be understood in the same sense as it is meant to be seen by sender • many factors affect the proper reception of the communication.
- 4. Barriers of Communication • Effectiveness of communication depends on presence or absence of elements and conditions, facilitating or obstructing the proper flow of communication. • They are intervening variable - either helping or hindering the process of communication. • They either – increase or decrease the effectiveness of the communicator, – the strength of the communication media, – the power of the receiver, and – the quality of the communicated message.
- 5. • Unfavorable conditions like noise, indiscipline, improper facilities, non-availability of appropriate aid material etc. significantly effects communication. • Lack of expressing "knowledge-appropriate" communication (use of ambiguous or complex legal words, medical jargon, or descriptions of a situation or environment that is not understood by the recipient) disharmonizes the process of communication. • These factors which hinder the conveyance of meanings of a message are known as barriers to communication.
- 6. • There are many barriers to communication and may occur at any stage in the communication process. • Barriers may lead to your message becoming distorted and thereby risking waste of both time and/or money by causing confusion and misunderstanding. • Effective communication involves overcoming these barriers and conveying a clear and concise message.
- 7. Effects of barriers on communication • destructive when one or more persons are interacting - tend to diminish others self esteem and trigger our defensiveness, resistance and resentment. • often lead to dependency, withdrawal, feelings of defeat or of inadequacy. • act as feeling blockers and reduce the likelihood of finding a solution - ultimately lead to souring of relationships. • Increases the emotional distance between the people communicating.
- 9. • Disturbances in the immediate setting which can interfere in the course of an effective communication. • Time-has an important role in a communication process. E.g. The time lag between countries in Europe / America and Asia • Environmental and physical discomfort-Inconvenient place, shaky furniture, poor lighting, inadequacy of space are all factors that make people irritable / impatient and annoyed. Physical Barriers
- 10. • Distance – plays an important part in determining the course of a conversation. E.g. if a manager and his subordinate are seated at different buildings of an organization-lack of effective communication. • Noise – reduces clarity, distracts attention • Climate – Unfavorable climate can lead to wrong perceptions or decision Physical Barriers
- 11. Psychological Barriers • Psychological factors such as misperception, filtering, distrust, unhappy emotions, and people's state of mind can jeopardize the process of communication. • Unrewarding experience, unfulfilled curiosity, stress, anger, anxiety, perception, lack of motivation, attitude, prejudice, limited perception
- 12. Semantic Barriers Language, jargon, slang, etc., are some of the semantic barriers. Language and linguistic ability may act as a barrier to communication. • Verbalism/Verbosity • Language inadequacy • Unclear graphics and symbols • Semantic problem • Syntactical problem • Regional accent The panda eats, shoots and leaves. I saw that she a cookie ate.
- 13. Mechanical Barrier • Technical sources of interference in the communication process. • A mechanical barrier stems from a problem in machinery or instruments used to transmit the message. – Noise: Noisy reception interferes with their use as communication tools. Defects in the machinery may cause noise that creates a mechanical communication barrier. – Power Failure: Any power failure may cause a mechanical communication barrier. – Choice of media: Hence choice of media has a substantial influence on communication
- 14. Cross Cultural Barrier • Aspects of culture are typically longstanding traditions and widely-held beliefs for a group of people, and they can often present problems for cross-cultural interaction. • Eating etiquette, religion, social practices, body language and marriage conventions are components that are deeply ingrained in various cultures in different ways. UK & USA = O. K. Russia = Zero Japan = Money Brazil = Insult
- 15. Cross Cultural Barrier • Language- Misunderstandings are common among people from different cultural and linguistic backgrounds . • Behaviour- Cultural differences in body language and other behaviours can also cause miscommunications. For e.g. , in the U.S. it is important to make eye contact with someone who is speaking to you or they may think you are distracted or uninterested. However, in many Asian countries eye contact can be a sign of disrespect or a challenge to authority.
- 16. • Stereotypes-Stereotypes are assumptions people make about the characteristics of members of a cultural or social group. For e.g.: If you make a joke about expecting your Latin American colleague to arrive late for a meeting, you may damage your professional relationship. • Ethnocentrism- can hinder employee morale and productivity. If you come from a culture where it is important to make small talk prior to conducting business, you may consider someone who gets right to the point to be rude.
- 17. Organizational Barriers Unclear planning, structure, information overload, timing, technology, and status difference are the organizational factors that may act as barriers to communication. • Complexity in Organizational Structure: Greater the hierarchy in an organization (i.e., the more the number of managerial levels), more are the chances of communication getting destroyed. • Rules and regulation: Strict enforcement of rules, discipline may create an atmosphere wherein communication becomes formal and rigid.
- 18. Organizational Barriers • Group size: The type of communication to be used depends on the group size. A communicator cannot think of the receivers as s “single mass”. Each individual is different from the other and the individual differences have an impact on communication.
- 19. Ways to Overcome Barriers • Taking the receiver more seriously • Frame crystal clear message • Deliver messages skilfully • Focus on the receiver • Use multiple channels to communicate instead of relying on one channel • Ensure appropriate feedback
- 20. Ways to Overcome Barriers • Be aware of your own state of mind/emotions/attitude • Sender must develop clarity of thought about the message to be conveyed. • Thoughts must be carefully organized. • Consult with the intended recipient to develop a mutual understanding of all the issues involves in the subject covered by the communication. • Use appropriate language suitable for the recipient.
- 21. Ways to Overcome Barriers • When communicating face to face, develop sensitivity to the body language. • Avoid communication under conditions of mental stress. • Use appropriate method of communication - for example face to face, letter, telephone call, and so on. • Take care to ensure that message has been or is being transmitted correctly. Check for correct and complete receipt of message. • Listen carefully
- 22. Summary • Communication is an important part of our world today. • The ability to communicate effectively is considered a prized quality. But people in the world are not alike. • These differences, however, can cause problems in sending/receiving messages. • Simply these are the hurdles in the way of communication and anything which blocks the meaning of a communication is a barrier to communication. • These barriers can be overcome using simple techniques.
- 23. Summary Barrier Examples Physical Time, place distance, noise Psychological Mind state, emotions, perception, motivation, interest, Semantic Verbosity and verbalism, Language inadequacy, Unclear graphics and symbols Mechanical Noise, Power Failure, Choice of media Cross Cultural Language,Behaviour, Stereotypes, Ethnocentrism- Organizational Complexity in Organizational Structure: ,Rules and regulation: