![Your Partner in the MPS Space Todd Bissel National Alliance Manager 985-365-2514 [email_address] John Bowers President 985-365-0801 [email_address] Gerry Solis Director of Service Solutions 985-365-0805 [email_address] 42548 Happywoods Road Hammond, LA 70403 (301) 365-0400 www.barrister.com](https://image.slidesharecdn.com/barristermpsoverview-2009-100728125715-phpapp02/85/Barrister-Overview-Managed-Print-Services-22-320.jpg)
Barrister Overview - Managed Print Services
- 1. Barrister Global Services Network, Inc. Your Partner in the MPS Space
- 2. Who We Are Premier provider of multi-vendor services, delivering superior resolution to client/server hardware challenges Serve commercial and consumer markets, including home-based employees Founded in 1972 Acquired Advantage Innovation in July 2002 Acquired TechSolve in January 2004 Headquartered in Hammond, La.
- 4. North American Service Coverage Coverage that is second to none! We serve every zip code in the US along with every province in Canada the territory of Puerto Rico During the past year, we served more than 19,200 unique locations
- 5. Vast Network of Technicians Manage over 15,000 certified technicians through advanced web-based systems A+, warranty-authorized, MCSE and CNE certified Accurately qualify technicians by: Geographic coverage (zip/postal code) Certifications Product expertise Availability Field technicians backed by centralized and certified Technical Support team
- 6. Broad Range of Equipment Retail Systems POS terminals Flat screens/monitors Scanners Signature capture and verification devices Printers – thermal, receipt In-store processors Kiosks In-Home Systems Home PCs and peripherals Notebook PCs and peripherals Residential gateways Home networking hardware Other Industry Systems Digital photo capture and storage systems Retail banking document printing systems Financial services automated voice recording General Systems Desktop/Notebook PCs and Peripherals Multi-Media PCs and Peripherals Servers and peripherals Data storage systems Desktop printers Network-enabled and high-volume printers Network appliances Hubs, switches and routers Windows NT and NetWare operating systems
- 7. Exceptional Multi-Vendor Management Warranty-authorized service provider for the top 4 printer OEM’s Non-warranty service provider for products of over 200 manufacturers
- 8. Service Coordination Total Call Ownership – from call receipt to call closure Experienced Customer Care Agents and Customer Relationship Managers Expert technical support Multiple channels for call entry Single 800 number – accessible 24/7, 365 days CustWA – Web interface tool EDI
- 9. Web Services Manager SM Real-time management of service requests via the Web Anytime access – 24/7, 365 days View of “live” status, with optional details Online service histories Online trend and usage reports Electronic input of service requests Benefits to your business Easily manage service requests across end users Increase productivity Improve SLA performance and reconciliation
- 10. Web Services Manager Login Page
- 12. Web Services Manager Screen Shot
- 13. Break/Fix Maintenance Services Premium on-site services that deliver predictable and fast resolution, while reducing service costs Warranty and non-warranty equipment Line item and per seat basis Flexible service levels for mission-critical and non-critical equipment Same and next business day (NBD) resolution 24/7 coverage Time and Material Convenient single contract
- 14. Technology Deployment Projects Cost-effective project services, managed from start to finish Ideal for customer-specific requirements such as: Complex equipment installations Office relocations Inventory site surveys and asset tagging Moves, adds and changes Project events tracked in real-time via the Web Services Manager SM
- 15. HP Advantage Current GSEM integration Quick opportunity start Seamless information flow ASL Provider 1 of 5 companies approved to provide support for HP TS group. Approved HP Reseller Able to sell HP products, including toner Have utilized “Big Deal Pricing” to win other opportunities with HP.
- 16. MPS Specialties Full Toner Capabilities Access to all leading toner brands throughout the US. Can be OEM or recycled. Hardware Resale Can resell hardware of multiple manufacturers, including Xerox, Dell, Lexmark, and Canon. Pricing Solutions Per Unit Per Click (Cost per Page) Per Toner Cartridge
- 17. Service Stats SLA Attainment Includes all response levels – Next business Day response to Same Day Repair. 97.7% attainment average over last 6 months. Time to Complete Key metric that measures speed to resolve. Industry standard is 1.57 Attained 1.24 over last 6 months Customer Satisfaction Most important metric Measured on 1 – 5 scale Attained 4.89 on all service over last 6 months
- 18. SLA Attainment Percentage Includes all response levels – Next Business Day response to Same Day Repair 97.7% attainment average over last 6 months
- 19. Time To Complete Key metric that measures speed to resolve. Industry standard is 1.57 Attained 1.24 over last 6 months
- 20. Customer Satisfaction Most important metric Measured on 1 – 5 scale Attained 4.89 on all service over last 6 months
- 21. The Barrister Advantage Client centric solutions The right technical skills Competitive rates Second to none coverage Web-based service call management Satisfied client base Scalable infrastructure to enable rapid growth Secret cleared 80,000 sq. ft. facility 50,000 sq. ft. warehouse Drug tested and background tested technicians
- 22. Your Partner in the MPS Space Todd Bissel National Alliance Manager 985-365-2514 [email_address] John Bowers President 985-365-0801 [email_address] Gerry Solis Director of Service Solutions 985-365-0805 [email_address] 42548 Happywoods Road Hammond, LA 70403 (301) 365-0400 www.barrister.com