Basics of QuotingA guideline for good quoting is to integrate.docx

Basics of Quoting
A guideline for good quoting is to integrate the quote into
your own writing. Be sure to set up a quote with proper context,
such as who said the quote, and any background information
required to understand what that person is talking about. This
quote set-up should go before the quote, so the reader isn’t
wondering who’s talking when you start a quote. Ideally, you
should be able to put the quote inside your own sentence, rather
than having the quote stand alone.
Level One: Summarize, then Quote
If you can’t include the quote in your own sentence, at the very
least you should prepare the reader for a quote by giving a brief
summary before the quote. For instance:
Mr. Fleharty argues that quotes should fit smoothly in your own
sentences. “The more you can integrate a quote in your own
writing, the better.”
Level Two: Using Set-up Phrases
This can get a little trickier with punctuation and proper verb
tense, but you should be able to attribute a quote to somebody
with a short phrase provided before the quote, in the same
sentence. In MLA format, these signal phrases should use
present tense verbs.
According to Mr. Fleharty, “The more you can integrate a
quote…the better.”
In “Basics of Quoting,” Mr. Fleharty says, “-----------------
---------.”
Be careful to avoid the common mistakes that come up when
using these phrases. For instance, if you use “According to X,”

you don’t need to add “X states/believes/says _____.” They
mean the same thing. Also, avoid “According to the article, it
says _________.” This shouldn’t happen- name the author
instead, or at the very least the website or magazine the article
is from.
Level Three: Mid-Sentence Quotes
The best way to integrate quotes into your own essay is to
quote small phrases from the source as parts of your own
sentence. Essentially, you are summarizing or analyzing what
the author is saying WHILE using some of their own words. Be
absolutely sure the sentence still flows grammatically. Picture
the sentence without the quote marks. If necessary, you can
change parts of the quote by using [brackets] to let readers
know you’ve changed it.
Mr. Fleharty argues that you should “integrate a quote in your
own writing” to ensure that quotes aren’t just standing around
adding nothing to your essay.
One common mistake when starting to use this method is
quoting too little to be worthwhile. For instance, don’t just
quote one word unless it’s crucial that the author is using that
specific word. Try to take whole phrases at a time to make it
worth quoting, otherwise just stick to summarizing the source
instead.
Ultimately, quoting successfully comes down to providing
context and integrating the quotes into your own writing. In
other words, remember to set up your quotes.
Assignment
Read an article with a clearly named author and write a
response to it that uses five quotes from the original. Use a
different form of quote set-up for each quote- don’t repeat the
same one for all five quotes. Try as much as possible to

integrate these quotes into your own sentences, and use the
higher level quote set-ups wherever possible. Be sure you’re
balancing the quotes with analysis/points of your own.
FWU Journal of Social Sciences, Winter 2016, Vol.10, No.2,
137-145
Relationship between Student satisfaction and Academic
Achievement in
Distance Education: a Case Study of AIOU Islamabad
Jamshed Khan
Allama Iqbal Open University Islamabad
Muhammad Javed Iqbal
Sarhad University of Science and Information Technology
Peshawar
This study was a descriptive-correlational study. It was
designed for exploring relationship
between student satisfaction and academic achievement of
distance learners. The study was
delimited to the learners of Master of Education (M.Ed)
program at Allama Iqbal Open
University Islamabad in core courses of Foundation of
Education, Educational Research,
Curriculum development and Instruction, and Education
Psychology. Stratified random
sample of 351 students was selected from the four provinces of
Pakistan. Satisfaction of
distance learners were measured by Student Satisfaction Survey
developed by Strachota
(2006). Major findings suggested that majority of the students
were generally satisfied with

learner-learner interaction, learner content interaction followed
by learner technology
interaction, and learner instructor interaction. Learner-content
interaction and Learner-
Instructor interaction were significant predictors of general
satisfaction while Learner-learner
interaction and Learner-technology interaction were not
significant predictors of general
satisfaction. Students’ satisfaction and achievement were not
significantly correlated. The
study recommends improved student-teachers and student-
student interaction and suggests
arranging orientation- workshops regarding the distance
learning programmes. Future
studies may be conducted to reach a conclusive outcome. This
study may be replicated using
procedures that allow a higher degree of randomization with
Keywords: satisfaction, achievement, interaction, distance
learners
Satisfaction is a function of level of expectation and
performance (Kotler & Clarke, 1987). Cultural
differences influence the level of students’ satisfaction
regarding their perception of the services (Tian & Wang,
2010). Student satisfaction and success with distance learning
program can be fostered by a framework which
supports learning (Gallogly, 2005).The level of student
satisfaction is the margin between level of anticipation
and actual results. Students’ satisfaction is a result of
accomplishment and enjoyment and is, thus, “an enjoyable
and a successful experience” (Sinclaire, 2011, p.4).
According to McQuillan and James (2010), student satisfaction
is a measure of the quality of an

educational program and is considered as a significant factor to
course completion. In a majority of cases,
students in tertiary education programs leave their study
because of the dissatisfaction with their courses.
Student satisfaction builds self-confidence which helps students
become more confident, develop useful skills,
and acquire knowledge in a virtuous cycle. Students’
experiences on campus life and the combination of all
experiences affect the overall satisfaction with the institution
(Letcher & Neves, 2010).Successful and innovative
institutions try to improve satisfaction because they realize its
value in enhancing their images and increasing
student retention.
Study of student satisfaction in distance learning environment
has generated interest because of its
influence on the effectiveness of teaching and instructional
materials. Relationship between satisfaction and
academic achievement of distance learners need further
exploration in Pakistani context as the instructors, the
course designers, and the students need further knowledge of
these areas and it can also help universities to
improve their distance learning programs.
Correspondence concerning this article should be addressed to
Dr. Jamshid Khan, Allama Iqbal Open University Islamabad,
Email: [email protected]
Khan, Iqbal 138
Distance learning is expanding and it is important to study
student satisfaction with distance learning
programs and how these relate to their academic achievement.
When a learner converts from the traditional

face-to-face course to a distance learning program, changes
should be made to engage the learners for improved
performance. This study is significant for instructors working in
distance education programs to determine what
aspects of distance learning programs lead to learner
satisfaction.
According to Gallogly (2005), understanding student
satisfaction can enhance the ability of universities
to make informed decisions about improving distance learning
programs. According to Khiat (2013)
understanding learning satisfaction is important as it provides a
starting point to improve student learning. Ali
and Ahmad (2011) have identified three important factors which
affect student satisfaction including instructor
performance, student-Instructor interaction, and course
evaluation. Carroll (2008) found that combination of
institutional, situational, and dispositional factors influence the
retention and progression of distance education
students.
This study is significant to determine what aspects of distance
learning programs lead to learner
satisfaction. Educators should understand students’ satisfaction
to improve teaching-learning process and
achieve better students’ performance and retention. It would
enable the educators to channel the teaching
methods and approaches and can enhance the ability of
universities to make informed decisions about
improving distance learning programs
Literature Review
The expansion of distance education has given rise to the need
for determining and maintaining quality
in designing, developing, and delivering in distance education

with special regard to students’ satisfaction.
According to Merisotis and Olsen (2000),broad measures of
effectiveness of distance education program include:
• Student outcomes, such as grades and test scores,
• Student attitudes about learning through distance education,
and
• Students’ overall satisfaction
Assessment of satisfaction provides information that can be
utilized for the betterment of learning
environment. Service quality in education is based on students
overall evaluation of services they receive.
Students are satisfied when the service provided fits their
expectations; they are very satisfied when the
service provided is beyond their expectations, or completely
satisfied when they get more than they expect
(Hanaysha, Abdullah, & Warokka, 2011).
Satisfaction includes issues of perception and experiences of
students. Main factors that affect
students’ satisfaction are students’ perception on learning and
teaching, support facilities like libraries, computer
and laboratories, and the overall learning environment. (Ilias,
Hasan, Rahman, & Yasoa, 2008).Teaching learning
related aspects are more important in student satisfaction than
aspects related with physical facilities.
Douglas, Douglas, and Barnes (2006) found that the most
important aspects relating to student
satisfaction at a university were those associated with teaching
and learning, while the least important were
those associated with the physical facilities. Letcher and Neves
(2010) stated that student satisfaction covers
self-confidence; satisfaction with the curricular and co-
curricular activities, satisfaction with instruction;

satisfaction with student advising and feedback; and satisfaction
with student quality and interaction.
Interaction and learner satisfaction
Interaction is a basic need for learning and is a driving force for
persuading motivation and
achievement of distance learners (Ali & Ahmad, 2011).
Interaction is an important ingredient in education and
focuses on the communication between instructor and student.
Kuo (2010) has described the following types of
interactions as important part of educational process.
1. Learner-Instructor Interaction: The amount and quality of
interaction with instructor is a predictor of
learner satisfaction. Learner-instructor interaction is a two-way
communication between the instructor
and learners and is a valuable part of the learning process. It
can take many direct and indirect forms
STUDENT SATISFACTION AND ACADEMIC
ACHIEVEMENT 139
such as instructors designing a course to increase motivation,
guidance, support, and encouragement.
Feedback is also important part of learner-instructor interaction
and it ensures comprehension of
content and also gives information to instructors about their
performance in delivering course content.
2. Learner-Learner Interaction: Learner-learner interaction
involves communication between learners. It is
valuable and essential ingredient of learning. It enables the
students to exchange ideas and get feedback

from others. It gives students deeper understanding and
motivation, and increases intellectual
accomplishment. Proper learner-learner interaction enables
students to develop concepts, share ideas
and experiences with each other, exposes them to other cultures
and enriches their experiences.
3. Learner-Content Interaction: learner-content interaction
refers to the process of learners elaborating
and reflecting on the course content. Learner-content interaction
enables learners to organize,
elaborate, and reflect on the knowledge they gain by integrating
previous knowledge.
According to Noyes (2008), learners need to interact with the
content and peers for learning.
Assignments should involve interactive and collaborative
activities like case study, discussion questions,
role playing, group assignments, and peer review. Student
learning can be improved with continuous
learner-content interaction.
4. Learner-Technology Interaction: Students need to be made
comfortable with the technology which is
being used in the course and it can affect learners’ success and
satisfaction with the course. Learners
need to have the motivation to learn about the required
technology and should be made aware of the
technological requirements at the beginning of the course. Such
technology may include PowerPoint
presentations, audio or video conferencing, audio or video clips,
and online lectures etc. When deciding
about the use of technologies it is important to determine how it
will affect the course and the learners
as all the learners may not have adequate access to the
technology.

Noyes (2008) revealed that all four constructs of interaction
were significant predictors of learner
satisfaction and can be used to measure learner satisfaction.
Instructors should understand the diverse nature of
students learning style, involve them in the learning process and
encourage student-student interactions.
Various research studies have been conducted on students’
satisfaction and achievement.
Researches about Student Satisfaction and Achievement
Studies about student satisfaction with distance-learning
courses have given inconsistent results. Some
studies have shown comparable satisfaction in distance-learning
courses while others argued that the distance
learning might not be satisfying to students. Students with
higher levels of satisfaction show considerably higher
levels of learning than students with low level of satisfaction
(Allen, Bourhis, Burrell, & Mabry, 2002).
Kamemera, Rueben and Sillah (2003) reported that student
satisfaction with learning environment and
student services was correlated with their performance. Walls
(2009) found a positive relationship between
satisfaction and achievement. Similarly Bordelon (2013)
established that student-instructor interaction, student-
content interaction, or student-student interaction were
positively related with perceived achievement and
student satisfaction. Student-instructor interaction and student-
content interaction had influence on student
achievement and satisfaction. Furthermore Khiat (2013) found a
significant relationship between academic
achievement and learner satisfaction.
Kirmizi (2014) studied correlation among six psycho-social

scales namely instructor support, student
interaction and collaboration, personal relevance, authentic
learning, active learning, and student autonomy. He
found a moderate level of correlation among the variables of the
study. The predictors of student satisfaction
were instructor support, authentic learning, and personal
relevance, whereas the only strong predictor of
academic success was authentic learning. Similarly Yu (2015)
concluded that satisfaction was positively
correlated with interaction, self-efficacy and self-regulation
without significant gender differences.
Khan, Iqbal 140
Choy and Quek (2016) examined the relationships among
students’ perceived teaching element, social
element, cognitive element, satisfaction, continuous academic-
related online performance, and academic
achievement using a revised form of the CoI survey instrument.
They found a relationship among the three
elements of the CoI framework (i.e., social, teaching, and
cognitive) and students’ satisfaction and academic
achievement). The cognitive element had a direct relationship
with continuous academic-related online
performance and satisfaction.
Dryden, Webster, and Fraser (2010) maintained that
achievement was not related to satisfaction with
learning except for students with the highest satisfaction
ratings. Learning was most effective with high
satisfaction, high cohesion, and low friction. The review of
literature showed mixed relationship of satisfaction
and achievement in a distance-learning environment.

Method
This was a correlational research designed for exploring
relationship between the variables.
Objectives of the Study
. The main objectives of the study were;
• To explore the predictors of satisfaction of distance learners.
• To assess the relationship between satisfaction and
achievement of distance learners.
Hypotheses of the Study
The following were the hypotheses of the study.
Ho. There is no significant relationship between satisfaction and
achievement of distance learners.
H1. There is a significant relationship between satisfaction and
achievement of distance leaners.
Population and sample
The population for this study was students of M.Ed programme
of Allama Iqbal Open University
Islamabad. The population at the time of study was 3529 in the
four core courses of the program namely
Foundation of Education, Educational Research, Curriculum
Development and Instruction, and Educational
Psychology.
Stratified random sampling procedure was adopted for the
study. According to Gay (2000, p.125) for a
population of 4000 appropriate sample size is 351,therefore, the
same number of 351 students was selected as
sample for the purpose of study keeping in view at least 10%
selection of sample. The detail of population and
sample is presented as follows

Table 1
Population and sample
Province District Population Sample
1 Punjab Rawalpindi 1175 117
Dera Ghazi Khan 1093 109
2 Sindh Karachi 112 11
Thatta 60 06
3 Khyber Pakhtubkhwa Abbotabad 497 49
Swat 414 41
4 Baluchistan Quetta 106 11
Kallat 72 07
Total 3529 351
Instrumentation
Satisfaction of distance learners was measured by using Student
Satisfaction Survey developed by
Strachota (2006) on a 5 point Likert scale and is based on sound
theoretical basis and benchmarks to assess
learners’ satisfaction. The survey consisted of the following
broad areas
1. Learner-Content Interaction,
ACHIEVEMENT 141
2. Learner-Instructor Interaction,

3. Learner-Learner Interaction,
4. Learner-Technology Interaction, and
5. General Satisfaction
Strachota (2003) had reported that Factor loading for learner-
content interaction ranged from 0.604 to
0.780; Factor loading for learner-instructor interaction ranged
from 0.594 to 0.841; and Factor loading for
learner-learner interaction ranged from 0.588 to 0.786, which
represent good internal validity.
A pilot test of the adapted instrument was conducted with 40
randomly selected students as a small-
scale trial to assess the adequacy of the instruments. Item
Analysis was used to pilot test data for establishing
reliability and construct validity. The researcher also calculated
Cronbach’s alpha to determine the internal
consistency of the instrument and it gave the following results.
Table 2
Cronbach alpha forStudent Satisfaction Survey
M SD Alpha
1 Learner- Content Interaction 25.28 3.27 0.736
2 Learner-instructor interaction 19.40 3.42 0.766
3 Learner-learner interaction 25.10 3.27 0.735
4 Learner- technology interaction 20.85 3.17 0.704
5 General satisfaction 30.00 5.98 0.828
Satisfaction inventory 120.62 13.04 0.874

The score of the students of M.Ed. Program in the first semester
were treated as achievement of the students.
A total of 351 questionnaires were sent under postal certificate
out of which 283 questioners were
received back.Data were analyzed using descriptive statistics
such as Mean, Standard deviation, while Pearson
Product Movement Coefficient of Correlation and Regression
analysis were used to determine association and
prediction.
Major Findings, Analysis And Interpretation of Data
Descriptive statistics Mean, Standard Deviation, Rank, and
Pearson Product Movement Coefficient of
Correlation were used for analysis and interpretation of data.
Regression analysis was used to predict the
strength of the relationship between dependent variable and
independent variables. IBM SPSS statistics 21 for
Windows and Microsoft’s Excel 2007 professional were used
for statistical analyses.
Table 3
Descriptive statistics of Student Satisfaction Survey
S.No Nature of interaction M SD Rank
1 Learner Content interaction 25.01 2.894 3
2 Learner Instructor interaction 18.98 3.377 5
3 Learner-learner interaction 25.27 2.874 2
4 Learner technology interaction 19.79 3.273 4
5 General Satisfaction 30.47 5.526 1

Table 3 shows that a majority of the students had general
satisfaction with the course (M=30.47,
SD=5.53, R=1) followed by satisfaction with learner-learner
interaction (M=25.27, SD=2.87, R=2). Satisfaction
with Learner-Content interaction was ranked 3 withM=25.01,
SD=2.89. It is followed by satisfaction with Learner-
Khan, Iqbal 142
Technology interaction (M=19.79, SD=3.27, R=4), while
satisfaction with Learner-Instructor Interaction is ranked
5 with M=18.98 and SD=3.38.
Table 4
Relationship between learner satisfaction and achievement
Test
Score
1 2 3 4 5
Test Score -.054 -.083 .015 -.034 -.043
1 Learner content interaction .390* .322* .140* .467*
2 Learner Instructor interaction .529* .176* .539*
3 Learner-learner interaction .096 .303*
4 Learner Technology Interaction .126*
5 General Satisfaction

p<0.05
The bivariate results, presented in Table 4 indicated that learner
content interaction was positively and
significantly correlated with Learner-instructor interaction
(r=0.390, p<0.05), Learner-learner interaction
(r=0.322, p<0.05), Learner-technology interaction
(r=0.140,p<0.05), and general satisfaction (r=0.467, p<0.05).
Similarly Learner Instructor interaction was positively
correlated with Learner-learner interaction (r=0.529,
p<0.05), Learner-technology interaction (r=0.176,p<0.05), and
General Satisfaction (r=0.539, p<0.05).
Furthermore, Learner-learner interaction was not correlated
with Learner-technology interaction but was
positively correlated with general satisfaction (r=0.303,
p<0.05). Learner-technology interaction was significantly
correlated with general satisfaction (r=0.126, p<0.05).
Analysis of data in the table 4showed that students’ satisfaction
and achievement were not correlated.
Therefore, research hypothesis that there is a significant
relationship among satisfaction, learning styles and
achievement of distance learners was rejected and null
hypothesis was accepted.
Table 5
Coefficients showing predictability of general satisfaction
through components of satisfaction
Model Unstandardized
Coefficients
Standardized
Coefficients
t Sig.

B Std. Error Beta
1 (Constant) 3.350 3.091 1.084 .280
Learner-content interaction .583 .100 .306 5.822 .000
Learner-Instructor interaction .705 .096 .431 7.328 .000
Learner-learner interaction -.046 .109 -.024 -.420 .675
Learner-technology interaction .015 .082 .009 .187 .852
a. Dependent Variable: General Satisfaction
p<0.05
Table 5 showed that Learner-content interaction was
statistically significant predictor of students’
general satisfaction (β=0.306, p<0.05). Similarly Learner-
instructor interaction was statistically significant
predictor of general satisfaction (β=0.431, p<0.05), while
Learner-learner interaction was not statistically
significant predictor of general satisfaction (β=-0.024, p<0.05),
similarly Learner-technology interaction was not
statistically significant predictor of general satisfaction (β=-
0.009, p<0.05). Automatic linear modeling generating
the following model.
ACHIEVEMENT 143
The model showed that significant predictor of student’s
general satisfaction were learner-content

interaction (β=0.306, p<0.05) and Learner-instructor interaction
(β = 0.431, p< 0.05).
Discussion
In order to design distance programs or courses to meet the
needs and satisfaction of distance
students, it is necessary to investigate the characteristics of
concerned learners. The type of students in the
course may also be important as some students might not have
the exposure to compensate for a lack of face to
face interaction with the instructor especially when they are
enrolled in distance learning programs for the first
time.
The finding of this study that students’ satisfaction and
achievement were not correlated was in line
with Dryden, Webster, and Fraser (2010) who reported that
achievement was not related to satisfaction. The
finding is in contrast with Wells (2009) and Bordelon (2013)
who reported a positive relationship between
satisfaction and achievement. A reason behind it may be
cultural differences in students satisfaction that
determine learning approaches (Zhu, 2012), and also due to
antecedent factors like service performance,
university performance, relationships and university standing
(Mustafa, Basri, &Abidin et.al,2012). Although
satisfaction was not directly related to achievement, it is a sign
of trust and confidence in the system and its
importance cannot be denied.
Students’ satisfaction can be determined from the level of
pleasure and effectiveness of the education
that they receive, and is effected by various factors like
interaction with faculty, organization of courses, and
impacts student retention. It includes issues related to

perception and experiences of students and is shaped by
repeated on campus experiences (Ilias, Hasan, Rahman, &
Yasoa, 2008). Variables like motivation, interaction
with staff and students, and content delivery also predict
student satisfaction (Kelsey, Lindner, & Dooley, 2002).
Students’ satisfaction studies have enabled universities to
improve policies, procedures and practices to enhance
the quality of their provision.
Teachers need to continuously examine educational process
through observation, feedback, and
reflection, and develop proper interaction with students thus
increasing educational outcomes and satisfaction.
Conclusions
Students had general satisfaction with the course followed by
satisfaction with learner-learner
interaction, learner content interaction, followed by satisfaction
with learner technology interaction, and
satisfaction with learner instructor interaction.
1. Learner-content interaction and Learner-Instructor interaction
were significant predictors of general
satisfaction while Learner-learner interaction and Learner-
technology interaction were not significant
predictors of general satisfaction.
2. It was concluded that students satisfaction and achievement
were not statistically significant
correlated
Recommendations
1. Interaction may be ensured to enhance achievement of
intended learning outcomes. Learners may be

encouraged to increase interaction with other learners.
Khan, Iqbal 144
2. Steps may be taken to increase and ensure the use of
technology in distance learning. Distance
learning tutors should be trained for better interaction and
communication with students.
This study may be replicated using a higher degree of
randomization and may be repeated for other
programs/courses and in different distance-learning contexts to
determine any difference between
satisfaction of students with the course and instructor-related
questions.
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Received: November 26th, 2015
Revisions Received: August 27th, 2016
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