BDEx - The must have tool for Utilities running SAP CR&B
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The document highlights the benefits of the BDex tool used in customer service for utilities, noting significant improvements such as a 50% reduction in issue resolution time and a 70% decrease in billing exceptions. BDex provides a comprehensive customer view, facilitating faster investigations and enhancing agent productivity. The implementation of BDex has led to substantial productivity gains and quick integration within six weeks.
BDEx - The must have tool for Utilities running SAP CR&B
- 1. Revolutionize your Customer Experience With a 360º view of your customers In the past two years, winners of the CS Week CIS Implementation of the Year Award have used BDEx as the main tool for exceptions processing in their projects. Back Office BDEx supports… Anticipated time to benefits realization increase in right first time fix AHT reduced by half 22.5M customers of utilities companies 2 weeks 42% 50% Customer service Billing 200% noticable productivity gains customer issue resolution accelerated by 50% of invoices ready to mail in 3 days metering and billing exceptions reduced by 70% 0 50: 96% !!! Back Office Installation billing exceptions reduced by 40-50% up and running in only 6 weeks BDEx Apps are fast-to-implement, tried and trusted software solutions for SAP CR&B, designed to tackle some of the toughest challenges faced by utilities companies. Customer Centric Hub is the only tool that presents all relevant information from IS-U and CRM, along with other information linked to the customer, in a single transaction. This enables faster investigation, significant savings and improved agent productivity. Faster & more consistent resolution 9 mins 25mins before BDEx after BDEx BDEx part of BDiApps For more information on our BDEx suite of BDi Apps, please visit www.basistechnologies.com/bdex