Help Desk (ERP) Manage Requests and Task of an Enterprise
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The helpdesk brochure describes a helpdesk system that allows employees to submit and track IT/ERP requests. It has features such as categorizing and prioritizing requests, tracking requests from submission to resolution, and integrating with email. The system provides a smart dashboard and compact interface. It also includes tools for document management, announcements, feedback, and analyzing historical data to improve quality.
Help Desk (ERP) Manage Requests and Task of an Enterprise
- 2. HELPDESK BROCHURE Tracking of requests made easy Its key features are: In an organization, it becomes difficult to keep track of request statuses and tasks when there are multiple such requests being made every day. To ensure smooth functioning of an organization, which is essential for its productivity, you need to have some solution to manage requests and tasks. If you have all the documents maintained properly with its updates, it will increase the efficiency of the organization. Helpdesk allows employees to place ERP requests and get them approved without delay. It also helps in task management and keeping track of its progress. Historical data helps to improve the quality of work. Document management provides the facility to share the document with other users, saves the time of mailing it and version control helps keep track of changes made by different users. Helpdesk has additional features such as announcements and events. Also, its feedback process helps keep track of the quality of work being performed. User-friendly Smart dashboard Compact system with required features available Identify and track the lifecycle of each IT/ERP request from initial request report to final solution and action. Categorization and prioritization of each Helpdesk request. Robust search functionality of each issue in the HelpDesk repository Integration with the mail system
- 3. HELPDESK BROCHURE System requirements Hardware and software requirements Minimum Recommended Server Operating System: Windows Server 2008 R2 Standard Edition RAM: 8 GB, Dual Core Software: SharePoint Foundation 64 Bit and MSSQL 2008 R2 Express Edition Active Directory should be installed and populated with proper data. Client Browser: Internet Explorer 7, 8 or 9 Server Operating System: Windows Server 2008 R2 Standard Edition RAM: 8 GB, Dual Core Software: SharePoint Foundation 64 Bit SQL Server 2008 R2 64 Bit (Standard Edition) Active Directory should be installed and populated with proper data. Client Browser: Internet Explorer 7, 8 or 9 Partnerships Avail a host of services and solutions through our partnerships with leading software companies and consulting organizations around the world. When a company chooses The Digital Group's services, they get access to a strong network of partners, in addition to the best of breed solutions - both of which offer a solid foundation of expert know-how and world-class technologies. We work in close collaboration with our partners, because together we can provide leading solutions for our customers, anywhere around the world.
- 4. HELPDESK BROCHURE T/DG PRACTICE AREAS INFORMATION MANAGEMENT Enterprise Document Management Enterprise Content Management Enterprise Search Enterprise Information Portals Collaborative Workflow Solutions DATA MANAGEMENT Extraction, Transformation & Load Data Warehousing Database Performance Management Database Health Checks & Monitoring ENTERPRISE BUSINESS INTELLIGENCE OLAP Data Visualization Business Analytics Data Mining & Predictive Analytics ENTERPRISE INTEGRATION Service Oriented Architecture Electronic Data Exchange Data Integration Applications Integration E-BUSINESS SOLUTIONS eCommerce & Web Solutions Line of Business Applications Workflow Automation Backoffice Automation BACKOFFICE ERP SOLUTIONS Financial Management Customer Relationship Management Customer Support Management Human Capital Management Project Portfolio Management LEGAL SOLUTIONS eDiscovery Regulatory Compliance Case Management Time & Billing PROCESS CONSULTING IT Governance & Process Management Business Continuity & Disaster Recovery Business Process Re-engineering Infrastructure Management Remote Systems Management & Monitoring Information & Data Security Licensing Solutions Vendor Management Legacy Migration PROCESS CONSULTING eGovernment Solutions Electronic Web Filings Electronic XML Filings Records & Document Management BUSINESS PROCESS OUTSOURCING Master Data Management Call Center Services Technical & Customer Support Services Transaction Processing Services Technical Writing Services Language Translation Services
- 5. LOCATIONS The Digital Group 155 Village Boulevard Princeton Forrestal Village Princeton, NJ 08540 USA Tel: +1.609.524.2441 Fax: +1.609.987.8892 The Digital Group 201 South Heights Blvd Houston, TX 77007 Tel: +1.713.568.4415 Fax: +1.713.783.0346 NORTH AMERICA Digital Group InfoTech The Pyramid Hinjewadi, Pune 411 057 India Tel: +91 20 66532051 Fax: +91 20 66532052 Digital Group InfoTech Level 34, East Tower World Trade Center, Echelon Square Colombo 01, Sri Lanka Tel: +94 115 288172 Tel: +94 115 288173 Fax: +94 117 444556 ASIA The Digital Group Citigroup Center, 2 Park Street Sydney, NSW 2000 Australia Tel: +61 2 9004 7411 Fax: +61 2 9004 7070 AUSTRALIA List of our esteemed clients merckEngage R MITCON CONSULTANCY & ENGINEERING SERVICES LTD. IS/ISO 9001:2008 Certified Steering Fiji Safely
- 6. THE DIGITAL GROUP INC. 121 Village Boulevard Princeton Forrestal Village Princeton NJ 08540 USA Phone: +1.609.524.2441 Fax: +1.609.228.4844 Email: info@thedigitalgroup.com USA | INDIA | AUSTRALIA | FIJI Global Presence Get Social Disclaimer All information contained in this document is an exclusive property of The Digital Group Infotech Pvt. Ltd. (T/DG). The information contained here is correct and up to date at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from T/DG. Unauthorized use of the content/information may result in violation of copyright, trademark, and other applicable laws, and could result in criminal or civil penalties ABOUT US The Digital Group (T/DG) is a trusted Information Technology partner for businesses across the globe. Our comprehensive IT services include a full spectrum of Product Engineering and Development services, Software and Data solutions as well as Enterprise Information Management solutions that help organizations optimize productivity, enhance operational capabilities, boost revenues, drive innovations and fire up time-to-market cycles in a dynamic environment. With a focus on building long-term client relationships, we provide a range of services from Concept-To-Complete spanning Product Development, Maintenance, Support and Operations. Our commitment to innovation coupled with decades of experience delivering excellence for our customers, vital technology partnerships and global delivery centers across the US and Asia Pacific, make T/DG an ideal choice for next-generation initiatives. T/DG is a CMMi Level 5 ver1.3 Dev and Service Appraised company along with certifications in ISO 9001:2008, ISO 20000-1:2011, ISO 27001:2013, ISO 22301:2012 and SSAE 16, Type II. For more information, visit www.thedigitalgroup.com P A R T N E R www.thedigitalgroup.comA CMMi Level 5 Company