Presentation of helpdesk
- 1. Enterprise and Service ProviderSOHOContact Centerwww.cohtechnologies.com | info@cohtechnologies.com
- 2. www.cohtechnologies.com | info@cohtechnologies.comAbout usCreators of award-winning solutions for Contact Centers and Enterprises
- 3. Patent pending platform & technologies
- 4. Packaged Solutions for CCs
- 5. Powering over 700 clients
- 6. Billions of calls processed
- 7. Thousands of active users and agents
- 10. 100s of Outbound, Inbound & Blended processes
- 11. Quality teams across multiple geographies
- 12. Strong year-on-year growth www.cohtechnologies.com | info@cohtechnologies.com
- 13. Few more details… Only Indian company to win TMCNet, Contact Center World and BPONews awardDeloitte fastest 500, and Red Herring top 200 company in Asia
- 14. Options for domestic Call CenterOnly reliable solutions that is standard in large domestic centers. Expensive, and limited in terms of functionalityHigh end technology, Very high costs. Also costly professional but expensive supportAspect, Avaya (CCE)50k-1 lacsAvaya, CiscoNortelCostDrishtiPBX-based solutions withDialogicAll-in-one solution, Local support, Award-winning, Patented technology5-10 kLow functionality, low cost, unmanaged support, hardware basedFunctionality
- 15. The big gapPBX, Hardware based
- 16. Big players (Aspect, Nortel)
- 17. Very cost effective, perhaps even free
- 18. Boxed-approach with multiple components; defined shelf-life
- 19. Hardware-based rigid, unintelligent systems
- 20. Unmanaged or no support, impacting business
- 21. Customizations are hard, if not impossible
- 22. Not cost friendly – Expensive products and services
- 23. International focused, not customized for Indian businesses
- 24. Nortel/Avaya only offer PBX (no CTI) at very high costs
- 25. Customizations cost prohibitively high for specific processes
- 26. High replacement or upgrade costs; high support costs tooBridging the gapHardware is out, Software is in
- 27. No more separate boxes joined together in an ad-hoc manner; No dialogic
- 29. Single vendor - single point of contact; Better integration at core level
- 30. Cost vs functionality trade-off
- 31. Aspect/Avaya/Nortel - Good technology, but unreasonably expensive
- 32. Dialogic based- Free or low-cost but ill-supported software full of issues
- 34. Support crucial for business continuity, Downtime means lesser sales and lossesLow margins in domestic call centers highlight the need to have best technology for a reasonable cost (of owning and maintaining tech.)Domestic CCs need to become profitable faster by reducing extra costs, and increasing productivity
- 35. The right solutionAll-in-one DACX AmeyoComes with a reasonable price tag, but tested and proven
- 36. All software: Can be upgraded, and updated; No shelf-life
- 37. Intelligence at software level gives more control
- 38. Well implemented, awarded support structure
- 39. Flexibility with customizations and configurationsAsk our customers who have migrated to Ameyo and seen drastic improvements within weeks
- 40. A look at businessTotal Cost of Ownership = Technology + Infrastructure + Resources + TelephonyProfitability ≈ Lower recurring costs + Higher Productivity + Process EfficiencyProductivity + Process Efficiency ≈ Better Technology + Intelligent Management
- 41. Why compromise on technology when it is no more than 10% of the total costA cost overhead of 2-3% can yield results that can make or break business
- 42. There’s a reason why this business falls under ITes (IT enabled services)Because IT forms the heart of your systems and processesThink Automation.
- 43. How our technology helpsCut back time on managing systems and operations
- 44. Higher automation and better mgmt reduces load on resources
- 45. Feature rich solution with comprehensive call management
- 46. All-in-one with CTI, Outbound, IVR, ACD, Reporting, CRM
- 47. Customizations for the processes
- 48. Customized Process-mapping at CRM and call flow level
- 49. Professional services and support
- 50. Local presence; Online ticketing system via E-mail, Chat, PhoneSupport and professional assistanceMultimedia – Chat, E-mail, Phone
- 55. Auto-escalation by the system
- 56. Complete tracking from anywhere via www.dacx.net
- 57. Feedback ManagementSingle portal for services and support that ensures high responsiveness, accountability and eliminates any delay in resolution because of finger-pointing or inefficient management
- 58. The solution
- 59. Some examples of our work
- 60. On a telemarketing sales campaign, we guarantees a productivity improvement of atleast 30% over other low cost alternatives80%+ of our customers grow by over 100% year on year.
- 61. ISO 9001-2008 certifiedAccr. no. MSYS 013Thank YouCorporate OfficeCohesive Technologies Pvt. Ltd.97, IIIrd Floor, FIE, Patpargunj Ind. Area, Delhi – 110092Board No. : 011 - 49400000Branch Office:Bangalore I Chennai I PuneI Kolkata I Mumbai I Punjab