Be informed overview
- 1. Overview
- 2. Company Overview Be Informed B.V. (“Be Informed”) is a Netherlands-based software company and a leader in the emerging technology of intelligent robotic process automation 2 • Originating from collaborative research with Dutch Government and University of Amsterdam in 2003 into automation of knowledge work; • Be Informed is an internationally operating robotic process automation platform that automatically generates Dynamic Case Management (“DCM”) processes for customers and employees using semantic technology • Enterprise-grade, highly scalable, software that handles all levels of complexity in a high volume, rules-based, process environment • Leverages existing IT infrastructure within an organization and is controlled by the business function and governed by the IT department • Strong global market dynamics driving increasing adoption of robotic software and automation: the Fourth Industrial Revolution4 • International customer base across the UK, USA, Europe and Caribbean • Rated as a market leader by Gartner, Forrester and Ovum • 35 employees globally with operations in the Netherlands, UK and USA 1) Chief Economist of the Bank of England Andrew Haldane, November 2015 2) Oxford Martin School research 2013 3) Robotics and Automation was the main theme of the 2016 World Economic Forum in Davos 47% of jobs in US at high risk of being replaced by technology3 +€32.0 million invested in product development to date Blue-chip customer base including P&G (US), Tesco Bank & UK Home Office Automation of 50 to 70% of tasks translate into 20 to 35% annual run-rate cost efficiencies 15 million jobs in the UK at risk from automation2
- 3. Blue-chip international customer base 3 Enables organisations to improve customer experiences, perform processes with fewer people and in considerably less time, whilst operating in highly regulated environments Public Sector Enabling the digitally empowered citizen with digitally driven public services Financial Services Financial Lifecycle Servicing, from advice to execution, in a single platform Regulated Industries Operating within Compliance but with complete business agility
- 4. Be Informed Platform Overview 4 An intelligent robotic process automation platform based on cognitive reasoning that enables complex processes, automates knowledge-based work and handles contextual data Making Decisions Managing Work Integrating Information Goal-oriented Uses declarative models and goal- oriented inferencers to automate decisions, support decision makers and generate contextual processes. Direct Model Driven “Model-driven” robotics platform that can immediately execute a process without the need for programming or conversion into code. Your Business Language Platform uses existing “business language” in describing the products, services, processes and policies of a robotic process. One Open Platform Combines dynamic case management, decision management and information integration in a single integrated platform.
- 5. Model ExecuteEvaluate Knowledge 1. Business Specs 2. DomainSpecific Language 3.Semantic Models 5 Model Executeate edge 2. DomainSpecific Language 3.Semantic Models Business Specifications Semantic Models Business Application Default Application behavior Your Business Language Automating business rules with fully integrated compliance. Automating compliance whilst maximizing business agility. Translating business rules into working applications
- 6. Applying constraints based models and goal oriented algorithms 6 • One constraints based business model; • Our unique goal oriented inferencer determines the best possible path for any given situation; • supporting any process style at runtime, like STP, manual processing and hybrid forms.
- 7. Breakthrough results 7 ONE DIALOGUE TO REPLACE 600 FORMS FROM 9 MONTHS TO 2 WEEKS 60% LOWER TCO SAVE 200,000 HOUR IN REGULATORY REPORTING 2 HOURS PER FUNCTION POINT 30% LOWER OPERATIONAL COSTS
- 8. Propositions and use cases 8 A rules-based software robotics platform that enables complex processes, automates knowledge-based work and handles contextual data Personalized Customer Journeys Treat each customer uniquely, according to their needs, provide only what is relevant to them, stay ahead of competition. Make the computer understand your customers. One model to provide end-to-end customer experience across all channels Cognitive Compliance Maintain control of your business activities using an ontology to map your rules and our engine will keep your processes in line with regulations, recording every step. Prove that every customer, transaction and product is compliant. Intelligent Robotic Process Automation Drive work through your organization with frictionless agility. Our platform combines RPA with a cognitive reasoning capability to deal with even the most complex tasks Orchestrate humans and robots working together as one hybrid workforce
- 9. Autonomic Platforms Runbook Scripting Scheduling Job control Workload automation Process orchestration Market landscape: Robotic Automation 9 The Horses for Sources Intelligent Automation Continuum 1) http://www.horsesforsources.com/intelligent-automation-continuum_121015 Trigger based Rules-based dynamic languageRules-based standardised language Characteristic of process Structured Unstructured without patternsUnstructured patterned Characteristic of data / information Data Centre Automation: RPA True Artificial Intelligence Business process management / Dynamic case management SOA Virtualization Cloud services Fully Automated Cognitive Computing
- 10. Competitive landscape: Positioning 10 Enables organisations to process contextual and unstructured data within a rules-based regulatory environment, allowing freedom within constraints Paradigm Application domain Benefits Costs Robotic Process Automation Blueprism / Automation Anywhere Procedural Task driven Programming Automating simple human tasks Business Process Automation Pega / Oracle / IBM Procedural Process/Data driven Code generation Programming Supporting humans in processes Intelligent Business Automation Be Informed Declarative Decision driven Model driven Complex / contextual decisions Simple Complex Simple Complex Simple Complex Lowest Highest Lowest Highest Lowest Highest Lowest Highest Lowest Highest Lowest Highest Source: Accenture, Intelligent Process Automation, Systems that know and act
- 11. Competitive landscape: Dynamic Case Management vendors 11 Recognised as a market leader by industry analysts 1) The Forrester Wave™: Dynamic Case Management, Q1 2014 “Be Informed is one of the top design and runtime products. The product benefits from a very strong modeling architecture along with well-articulated constructs throughout for project implementation and goal setting… …. Event management, service-level agreements (SLA), milestones, and deadline management are all best-in-class.” “Be Informed’s solutions have the potential to be a disruptive technology as they provide an applied expert shell where the client controls the policy so that each instance going through the system travels by its own unique path.” “The Be Informed platform also supports very well a broad range of case orchestration, from highly structured to highly unstructured flows…Its core strengths come from its direct, declarative models.“
- 12. Customer Value – Environmental protection 12 Characteristics: • supports over 4,000,000 visitors per year; • supports 600 agencies with average off 10 accounts / agency; • 10,000 hits by citizens and business users / day; • supports 4,000 concurrent sessions; • Size / case: 200 Mb; • Size cases / year 30Tb; • Business : citizens = 60% : 40%; Benefits achieved: • €96 million administrative costs savings in year one; • €10 million plus cost savings for citizens • €60 million plus cost savings for companies; • Single point of contact offering more for all permits; • No more contradictory governmental requirements; • Improved customer service. Nationwide system for license and permit applications adopted by some 600 parties (5,000 civil servants), allowing for one national front office and coordinating the fulfilment of applications of over 250,000 permits per year. Now sold to the US Environmental Protection Agency with partner CACI Environmental Protection
- 13. Customer Value - Immigrations 13 Changing regulations, increased complexity and a growing workload resulted in arrears, leading to complaints which taxed the organization beyond limits. A consortium consisting led by Accenture implemented the intelligent robotic process automation capabilities of Be Informed. Now sold to UK Home Office Immigrations with partner PA Consulting Immigrations Characteristics : • used by 3.000 Civil Servants; • supports over 105.000 immigration procedures per year; • supports over 24.000 naturalization procedures per year; • produced 221.450 official documents in 2013; • over 160.000 business rules in the system. Benefits achieved: • 45 million euro annual cost savings; • 600 FTE headcount reduction (20%); • reduction in time needed to implement legislative changes from 9 months to 2 days; • Standardization: from 165 process flows (and a lot of exceptions) to one generic process.
- 14. Customer Value – Tax Administrations 14 New National Tax Administration system delivered in only 6 months. Be Informed and BearingPoint joined forces with a large team of tax experts from the Dutch Tax Administration to build the world’s most advanced Tax Administration Solution. Now sold to Curacao and many other Caribbean countries with partner BearingPoint Tax Administrations Characteristics: • portals for employees, tax payers, agents; • registrations for persons, tax subjects and objects; • supporting all processes: online filing, tax levying, tax collection, audit, investigation, objections and appeals and customer relationship management and support; • managing correspondence (letters, mail, management • 35.000 function points. Benefits achieved: • 26% increase in tax intake; • 39% increase in customer satisfaction (year one), • 66% increase in customer satisfaction (year three); • 95% straight through processing ratio for tax filings; • Backlogs reduced to zero; • 3 months to implementation new tax type; • 2 weeks to implement legislative changes.
- 15. Customer Value – Global Product Stewardship 15 Ensuring compliance with multiple regulatory regimes (health, environment, customs, tax, etc.) in over 200 countries was becoming too complex. We provided P&G with a platform that ensures compliance on a global scale. Now being proposed to Shell with partners DNV-GL, CGI and Accenture Product Stewardship Characteristics : • used by 800 product stewards & regulatory specialists; • used by 3.000 R&D staff; • supports over 3.000 product initiatives per year; • replacement of over 15 legacy systems. Benefits achieved: • 200.000 hours / year in operational cost savings; • 50% reduction in rework; • reduction in quality interventions / product recalls; • reduced time to implement regulatory changes from several months to a few days; • 80% reduction in costs for application development (1,8 hour/ function point).