Becoming Agile With BPM
Download as PPTX, PDF1 like231 views
Everteam offers a comprehensive platform integrating ECM and BPM to enhance customer experience, streamline business processes, and ensure compliance for organizations across various sectors. With over 25 years of leadership in the industry and a global presence, Everteam provides powerful solutions tailored for the unique needs of diverse verticals. Key features include user-friendly process automation, real-time performance monitoring, and enhanced collaboration capabilities for both technical and non-technical users.
Becoming Agile With BPM
- 2. Todays Presenters 2 DES CONNOLLY Sales Director EMEA GEORGE HRAWI Pre-sale Consultant g.hrawi@everteam.comd.connolly@everteam.com ++44 (0)75 1995 6699
- 3. 3 Everteam connects people, process and content to improve customer experience, streamline business processes, optimize records management, and adhere to compliance requirements.
- 4. Everteam Company Highlights 4 ►Over 25 Years of ECM and BPM Leadership ►1000+ Customers on Five Continents ►Extensive experience implementing industry solutions to address complex business requirements ►Cited as Leaders by Prominent Analyst Firms ►Acquired Intalio to Incorporate Leading iBPMs technology into ECM platform Life Sciences Engineering Insurance Media Public Sector Key Verticals & Customers
- 5. What the Industry Influencers Say About Everteam 5 “Everteam’s customers appreciate the easiness of use of the products.” | 2014 “Everteam, in the worldwide top 10 of ECM solutions.” | 2013 “Everteam has one of the most organically developed offering on the same platform.” | 2015 “Strong Performer that offers increasingly credible alternatives to the traditional suite vendors, particularly for clients with a clear cloud-first, mobile-friendly, or analytics-driven content management agenda.” | 2015 “The Everteam solution is amongst the best ECM systems reviewed by CXP.” | 2015
- 6. Today’s Market Drivers 6 ✓ Digitization and modernization trends driving increased focus on user experience ✓ Increased regulatory and information governance requirements and concerns ✓ Cost and resource burdens for legacy applications and processes driving modernization and archiving projects ✓ Demand for purpose-built, vertically- specific applications ✓ Increased demand for historical enterprise data to drive business decisions and differentiation ✓ Mobile workforce demands creating more need for omni-channel access of company content and records ✓ Content types continue to proliferate driving robust requirements for archiving and information management ✓ Adoption of cloud applications driving archiving opportunity
- 7. Who We Serve Large to Very Large Enterprises and Agencies across Market Verticals 7 MEDIA & TELECOM GOVERNMENT ENERGY & UTILITIESFINANCIAL SERVICES MANUFACTURING & PHARMA TRANSPORTATION
- 8. Global Customer Reach and Support 8 LATAM North America Europe MEA APAC Customer Presence Everteam Presence
- 9. We Engage with You Directly or Through Global Partners everteam industry solutions everteam applications everteam platform 9
- 11. SEARCH & ANALYTICS everteam.analytics Our Solutions Encompass the Entire Process & Content Lifecycle 11 CONTENT everteam.content ARCHIVE everteam.records CAPTURE STORE Digital Physical Cloud On- Premise WORKFLOW everteam.case everteam.iBPMS Everteam Platforms | ECM and BPM
- 12. Breadth and Depth of Technology 12 Product Line Value Proposition eversuite.case Document oriented workflow manager, allowing the processing of documents in different manners depending on their type. eversuite.records Archiving solutions for enterprise records management, application archiving and industry- specific compliance requirements eversuite.analytics Business insights from your entire information estate across enterprise applications and records types eversuite.iBPMS Content and process management for complex business workflows and end-user engagement EverSuite Platform Powerful and open ECM and BPM platform for rapid and custom business solution development
- 13. Everteam.ibpms 8.0 George Hrawi everteam.ibpms Pre-Sales Consultant
- 14. 14 everteam.ibpms 8.0 changes everything. everteam.ibpms delivers a single platform for collaboration, development, analysis, and optimization of critical business processes.
- 15. Examples of the processes we have automated 15 Customer Support Ticketing Proxy Voting within Financial Worklfow Workforce management Loans underwriting Telecommunication company uses everteam.ibpms to receive and route the different incidents reported by customers Investment management corporation uses everteam.ibpms to be in compliance with the proxy voting procedures A brewing company uses everteam.ibpms to optimize the allocation of their workers in production lines Real estate financial services company uses everteam.ibpms to manage all the details of their loans underwriting processes Review and Approval of Media Assets Media company uses everteam.ibpms to manage the lifecycle of the digital assets of their marketing operation Service provisioning Telecommunication company uses everteam.ibpms to manage the different systems involved in activating services to customers Range of implementations across industries and use cases
- 16. everteam.ibpms Platform Overview 16 Technology Enabler Security & Compliance Analyst Workbench Integrate existing application and systems for seamless workflow User management, and security administration User-friendly process modeling for the business users Process Agility Business User driven, continuous innovation in real- time Actionable Dashboards Real-time reporting and process activity tracking with detail drill down Integration Open platform to easily integrate with business critical systems and applications A non opinionated BPM platform with a low-code development approach focused in delivery long term reliable and high performance process automation
- 17. 17
- 18. The path to success starts by unlocking the knowledge and experience from those that own and are responsible for an specific process. Often these business experts are forced to explain to IT how the process should work or are given tools that enforce technical concepts too early in the project lifecycle. These situations create unnecesary challenges that disrupt the creative and collaborative engagement needed to understand how a process should and can work. Analyst Workbench is a web-based BPMN 2.0 collaborative modeling environment. It allows non- technical users to model and document their business processes with a strong focus on collaboration and knowledge sharing. Modeled processes can be imported in everteam.designer for further automation and deployment. Business users taking control of their processes Feature Spotlight: Analyst Workbench 18
- 19. Analyst Workbench empowers business users to lead process discovery, definition, and modeling. By leveraging collaboration and documentation features embeddded in the Analyst Workbench, non-technical users can iterate and model processes until the desired behavior is reflected in their own diagram. These diagrams not only become corporate knowledge ready to be shared with the organization, they also can be delivered to process engineers in IT to be turned into live processes. Analyst Workbench 19
- 20. For those performing processes and tasks, the idea of an automated solution may sound scary. "What if I need something else?" "What will I do if some case needs some unexpected processing?" These concerns can lead to additional-- and long -- requirements that reflect users trying to cover every possible scenario. More requirements can’t guarantee that all possibilities will be covered -- but do disrupt the project team’s ability to deliver a solution in a timely manner. Adhoc Processing delivers support for adding new, human-driven activities to an automated process instance at runtime. Users are in control of the new task placement in relation to the current tasks. New tasks inherit all the process context and execute as if they were modeled in the original process diagram. Automate processes without compromising flexibility Feature Spotlight: AdHoc Processing 20
- 21. Business users have traditionally feared that automated processes would limit their ability to react to unpredictable scenarios. Ad Hoc tasks remove that fear by giving users full control of any new/special tasks that need to be included in a particular process instance - without compromising BPM abilities to audit the complete process execution. Adhoc Processing 21
- 22. When process activities are executed by a dedicated team, running a high-performance operation depends on the ability to maximize the productivity of team members and to intervene in real-time. As more businesses support their high-volume processes using BPM technology, more features are needed to ensure high efficiency without compromising control. Task balancing features provide out-of-the-box algorithms and support plugging in new ones to distribute human tasks across a group of process participants. Once deployed, our team dashboards offers team managers visibility into processes in progress and the capability to intervene when necessary. Feature Spotlight: Team Operations 22 Better visibility for the front line of process execution
- 23. Team managers can direct the process model to distrubute tasks in the patterns that deliver better results and still closely monitor team performance in real time. As team managers feel more comfortable supporting operations with automated solutions, more processes will be candidates for automation leading to an increased understanding, control, and productivity of business operations. Team Operations 23
- 24. Processes tasks usually deliver the basic information needed by the task worker to complete the tasks. Still, context is relevant. "What happened before this task?" "What conversation did my teammates have about this particular case?" "How can I team up with my peers to get this done?" All of these are reasonable requests from task workers while completing tasks. Still, there is resistance to implementing these capabilities in each process task. Human tasks now come with a rich context that allows process workers to collaborate with peers via conversations and by sharing the tasks and related files. everteam.ibpms 8.0 also includes features to understand the history of the process instance and the ability to see exactly where is the current task located in the process model. Empowering those that get things done Feature Spotlight: Tasks Context 24
- 25. By giving tasks workers richer understanding of thier tasks and tools to collaborate, fewer requirements will be pushed to process engineers, thus reducing the time-to-market of the automated processes. Also, these extra tools facilitate the work needed to complete tasks, delivering higher productivity and better process results. Tasks Context 25
- 26. Process owners and responsible stakeholders need to understand how is the operation performing and to be able to identify trends that could lead to opportunities. Being able to see day-to-day details and easily jump to an aggregated view of key processes is critical to support the ongoing effort of achieving business objectives. Common task execution performance metrics are collected by default without requiring any effort from developers or users. Users can create and share customized dashboards that summarize the status and common performance metrics of deployed processes. Effortless and secure process performance monitoring Feature Spotlight: BAM Dashboards 26
- 27. Process performance insights are a basic benefit that customers seek when implementing BPM. By removing the development effort to collect the most common data and allowing administrators to create as many dashboards as needed to ensure the accessibility of the summarized information, customers can expect out-of-the-box value and reduce their development effort. BAM Dashboards 27
- 28. CHALLENGE: Update processes for review, approval and routing of ever increasing and massive volume of content while addressing increasing global demand. SOLUTION: Everteam enables all aspects of the delivery model to work together, delivering data between and among products from several other vendors, orchestrating media content flow on demand over more than a dozen major workflows, accurately, reliably, quickly, and scalably. Everteam iBPMS Customer Spotlight: Sky UK 28
- 29. Thank You
- 30. APPENDIX
- 31. Who We Serve Enterprises and Agencies across Market Verticals 31 MEDIA & TELECOM
- 32. Who We Serve Enterprises and Agencies across Market Verticals 32 FINANCIAL SERVICES
- 33. Who We Serve Enterprises and Agencies across Market Verticals 33 ENERGY AND UTILITIES
- 34. Who We Serve Enterprises and Agencies across Market Verticals 34 GOVERNMENT
- 35. Who We Serve Enterprises and Agencies across Market Verticals 35 MANUFACTURING
- 36. Who We Serve Enterprises and Agencies across Market Verticals 36 TRANSPORTATION