This document discusses behaviour management in classrooms. It begins by defining behaviour problems as any actions that disrupt teaching and learning. Next, it identifies five primary causes of misbehaviour among students: boredom, attention-seeking, struggles meeting needs, revenge, and low self-confidence. The document then outlines general principles of crisis intervention, five guidelines for handling common issues, and examples of behaviour management models like the ABC (Antecedent, Behavior, Consequence) approach. It emphasizes the importance of creating a positive learning environment and using strategies that encourage good conduct among students.