Being on Cloud9
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The document summarizes Sodexo's implementation of the JIVE collaboration platform. Some key points: 1. JIVE scored highest across criteria like ease of use, regular new features, and integration with Sodexo applications. 2. Sodexo will implement JIVE in waves, starting with pilot networks and communities before expanding usage. 3. Early user feedback praised JIVE's ease of collaboration and document sharing, reduced meetings, and improved communication and information sharing across teams.
Being on Cloud9
- 1. JIVE Live Tour Paris May 22, 2012 Gabriele Maltinti Group Director, Knowledge Management and Sharing Group Strategic Planning sodexo.com
- 2. Sodexo world leader in Quality of Life Solutions 413,000 EMPLOYEES EUR 16 billion IN CONSOLIDATED REVENUE 34,000 ON SITES 22nd LARGEST WORLDWIDE EMPLOYER 80 IN COUNTRIES 94% CLIENT RETENTION RATE SERVING 50 million CONSUMERS DAILY sodexo.com MORE ON As of Dec 2011
- 3. Our ambition On-site Service Solutions 95% 31% Corporate 22% Education Sodexo’s ambition 20% Health Care ▪ Become a global leader in On-site 9% Remote Sites Service Solutions 6% Seniors ▪ Strengthen and leverage our leadership position in Foodservices 4% Defense ▪ Become the global leader in 2% Justice Motivation Solutions ▪ Grow steadily our activities in Motivation Solutions Personal & Home Services 5% Based on issue volume of 12.5 billion euro
- 4. How ? Learning Organization Sharing Organization Storing Organization 4
- 5. 1st Observation on collaboration - the obvious People work better together when they know each other on a personal level page 5
- 6. 2nd Observation on collaboration: - communication and collaboration paradigm shift From Towards Sodexo user-centric collaboration and communication “KM&S ecosystem” page 6
- 7. Why JIVE? CRITERIA Alternative 1 Alternative 2 Alternative 3 JIVE Tool Customization 4 1 4 3 Ability to deliver “0-training, 0 support” usages 1 4 1 4 Provide new functionalities regularly 1 4 1 3 Integration with Sodexo’s applications 4 1 4 1 Integration with external applications (e.g. Google translation) 1 3 1 3 Content and document management 4 1 4 3 OVERALL pre-study score 15 14 15 17 How well does the solution deliver the scenario 2.8 1.6 2.8 3.9 Tool intuitiveness 3 2.9 2.7 3.8 Employees Quality of Life factor 2.2 2.2 2.5 3.8 Extra features / Wow effect 1.7 2.2 2.7 3.8 Feeling for the solution 2.3 2 2.3 4 OVERALL KM&S Board score 2.4 2.2 2.6 3.8 NORAM (24) 3 3 1 4 FRANCE based (20) 2 2.5 1 3 UK (12) 1 2 2 4 ASIA-AUSTRALIA (5) 1 2 1.5 3 OVERALL END-USERS score 7 9.5 5.5 14 page 7
- 8. Implementation approach « Think big, Start small, Scale fast » using an iterative methodology Definition of a Sodexo community: A Sodexo network indicates a group of Sodexo employees, not necessarily hierarchically linked, regardless of (n+m+…) networks physical and geographical location, who Wave4 Review usages and best interact regularly on and off-line to exchange experiences, ideas and practices and add new ones thoughts. Network members share a common objective or interest Wave3 (n+m+o) networks Review usages and best practices and add new ones Wave2 (n+m) networks: Review usages and best practices and add new ones Wave1 n networks: Define usages and best practices Sodexo “KM&S ecosystem” at instant ‘t’ page 8
- 9. SodexoNet Cloud9 collaborative space some usages examples Definition “Cloud Nine”: A state of elation or great happiness (French: Septième ciel) be on cloud nine - feel extreme happiness or elation, be ecstatic with joy, to be blissfully happy. When "you're on cloud nine" you feel wonderful ! Like nothing else is really very important! I was on cloud nine after winning the marathonor…
- 10. Feed-back from users “The slightly informal nature of the tool helps “Ease of collaborating on me share files/thoughts with my team/manager “Helped clarify quicker documents has been the that I would not share through traditional e-mail information to all group most important feature so and often this information is important to them!” as well as what was far. This has really expected from improved collaboration in everyone in the project” my team” “Communication is more “There was not much fluid and rapid” training, but the system is easy to see through once “It's quite intuitive” The you're started” question about finding colleagues based on “Faster integration expertise is an eye of a new comer in opener” our team” “Gather information and sharing wilth large group is much seamless now, allowing better visibility “Number of meetings on each other activity for inspiration” has been reduced through the use of Cloud9 ” “ We need to keep sharing our “Search feature is very helpful to find specific documents. experiences, not just on the tool “I start seeing functionalities but also on the way Search preview often provides very relevant results. more horizontal to manage the communities Sophisticated search feature can be a bit overwhelming communication” through the workspaces.” … but overall, results are very positive”
- 11. Lessons learned and next steps Business oriented approach via Add new features (calendar, mobile communities interface, outlook and office connectors, experts search…) Viral but governed adoption Iterative and agile delivery Improve support to network managers and users (Cloud9 features Implication of users from day one videos) (end-users advisory board and Invite top management on Cloud9 network managers) (create a collaborative space for Shift of focus from functionalities Group COMEX and train them in its to usages thanks to the use) intuitiveness of platform Review use of platform and formalize lessons learned (best practices) Extend use of platform to more employees
- 12. Questions ? Gabriele Maltinti Knowledge Management and Sharing Director Sodexo, Group Strategic Planning gabriele.maltinti@sodexo.com More questions? Find me on Linkedin.com or in the JIVE clients’ community (community.jivesoftware.com)