Sitex orbis a case study
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This document outlines a knowledge management project for SitexOrbis including: 1) An overview of the soft systems methodology analysis, reasons for knowledge management, implementation steps, risks and financial justification. 2) A rich picture diagram and CATWOE analysis that defines the root problem as improving employee motivation and customer satisfaction while managing constraints. 3) Details of the implementation including creating a knowledge map and sharing workshops, and risks around change management and no fixed list. 4) A financial analysis showing cumulative costs being offset by benefits after 2.5 years, with net benefits reaching over £100,000 after 4.5 years.
Sitex orbis a case study
- 1. Abhishek Aggarwal : 201051366 Ashutosh Amol Doijode : 201080337 Bhavesh Bhansali : 201077708 Matthew Dunaway : 201082446 Business Solutions Soumya Banerjee : 201067339
- 2. Overview • Soft System Methodology Analysis • Why Knowledge Management ? • Implementation • Risks & assessment • Financial Justification
- 3. Rich Picture A second line of text could go here Item 1 Discussion Item One – A Placeholder for text Add a second line of text here Item 2 Discussion Item Two – A Placeholder for text Add a second line of text here Item 3 Discussion Item Three – A Placeholder for text Add a second line of text here Item 4 Discussion Item Four – A Placeholder for text Add a second line of text here Item 5 Discussion Item Five – A Placeholder for text Add a second line of text here Item 6 Discussion Item Six – A Placeholder Add a second line of text here
- 4. CATWOE Root Definition Clients: Customers of SitexOrbis “A system owned by SitexOrbis to offer better protection and security Actors: Management and Staff of SitexOrbis services to its customers while maintaining good relations across the Transformation: Improve the company and promoting fast and motivational level of employees to achieve overall customer effective communication between the satisfaction management and staff in order to World View: Better protection improve the motivational levels of the and security services employees with training, to achieve overall customer satisfaction in the Owner: SitexOrbis coming years under political, social, Environmental Constraints: economical, legal, environmental, Political, Social, Economical, Leg technological and competition al, Environmental technological and competition constraints constraints”.
- 5. 1) Identifying 2) Provide the scope of necessary training training Defining the reward systems 6) Measure the 7) Customer 3) Defining roles performance Feedback and responsibilities Linking of 5) Record rewards with the performance & performanc output 4) Perform e task 8) Monitor (1- 7) 9) Evaluate the 10) Customize the effectiveness & training modules efficiency
- 6. Training to Employees • Inadequate Training Defining Roles • Confusion about roles and responsibilities Appropriate action on • No effective action customer feedback undertaken currently. • Low retention rate in Motivating Employees the sales department. Monitoring Measures of • No effective monitoring performance on overall process.
- 7. Where To find examples Whom How To ask for To do things help Knowledge
- 8. Knowledge Sharing Expert ‘M’ DECISION-MAKING POWER Working and Expert ‘E’ Learning together Experts ‘A’ Experts ‘T’ Expert ‘G’ EXPERTISE
- 9. Sections of Knowledge Management people process •Job Description •Process flow •Knowledge •Annual Reports Sharing is Core •Lessons Learned Competency •Project Reports •Staff •Flow charts Performance Acknowledgment & Assessment •Networks/Comm KM unities of Practice technology •Document organisation Management •Methodology •Connectivity •Corporate •Calendar Memory •Internet •Branding
- 10. Implementation • Create knowledge map Create • Form a team • Auditing of sources Organize • Categorization of knowledge • 26 half day workshops per annum Share • Recording of training data
- 11. Risk Assessment Change • Large up front work • Constant updating No fix list • Less intuitive • Team effort
- 12. Financial Analysis 300000 275592.00 250000 200000 175689.00 162500 ££ 150000 136500 110500 100000 90561.00 84500 58500 50000 19980.00 0 0 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 y YEARS Cumulative costs Cumulative benefits
- 13. Financial Analysis Net benefits of Project 140000 120000 113092 100000 80000 60000 £ 40000 39189 Net benefits of Project 20000 £ 0 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 -20000 -19939 -40000 -60000 -58500 -64520 -80000 Years