Benj cv-converted.pdf
- 1. 1 CURRICULUM VITAE Benjie J. Siena Cp # 0965-9273153 B-18 L-11 Molino homes 1 Molino 3 Bacoor City Cavite Philippines Email add: benjiesiena@gmail.com POSITION DESIRED: Appointment Setter Career Objective: To be able to join a company where my past experiences can be fully utilized and that I may able to contribute to the success of the organization at the same time enhance my knowledge, skill and open for opportunities of advancement. Career Profile: I’m a self-motivated person with 25 years of exposures with various jobs, I’m knowledgeable in operating computer soft wares and having good communication skills, both oral and written. I have a pleasant personality with a positive approach towards duties and I’m a keen, hard worker individual with the ability to work as a team leader and with an objective view in dealing with the staff and management. I have the potential to assume responsible position and I’m loyal and dedicated to the task at hand, I’m willing to do whatever it takes to get the job done and most importantly, I'm always open to new challenges and opportunities that I believe could be beneficial to my company as well as to my personal growth in the company. SKILLS AND QUALIFICATIONS • Ability to work under pressure. • Ability to use MS Office. • Experienced in preparing Accounting entries. • Well organized, motivated, focused and persistent to get the job done. • Ability to meet deadlines within a given timeframe with a quality result. • Well oriented in professional ethics. • Highly experienced in administrative task and data entry. • Ability to coordinate different tasks simultaneously. • Driving motor vehicles • Team Player Work Experience: Hezekiah Accounting Services Co. Trece Martires City Cavite May 15,2021 – May 13, 2022 Branch Manager:
- 2. 2 • Making sure that employees are always motivated everyday they go to office • Attending client meetings • Admin works from time to time • Monitoring company daily and monthly sales • Making sure that company government registrations were all updated • Reporting to company CEO once a month about branch performance Brand Knowledge Bacoor Cavite June 25, 2020 – May 14, 2021 Team Leader: • Conduct huddle before and after shift just to check agents on how well they are doing or if they still need improvement on their performance • Monitoring agent’s performance by doing live monitoring from time to time • Coaching an agent just to make sure he/she will perform well • Doing daily and monthly report of agent’s performance • Making sure that all agents were knowledgeable about our products. • Giving pointers to all agents on how to deal with our clients. Talk 2 Me Inc. Madrigal Business Park Alabang Muntinlupa City May 3, 2016 – June 24, 2020 Quality Assurance Specialist: • Doing call monitoring during shift • Conducting call calibration during and after shift • Conducting coaching to agent from time to time just a short coaching regarding their call • Doing daily and monthly report of agent’s performance • Making sure that call metrics and company policies / process are being complied Expert Global Solutions Madrigal Business Park Alabang Muntinlupa City April 15, 2015 – May 01, 2016 Customer Service: • Making sure that first call resolution is practice • Address customer’s needs once call is received • Making sure that customer is always satisfied once call is ended • Making sure that all metrics are complied Sedar, Décor Factory LLC BMW, Road Sharjah UAE June 23,2006 – July 23,2014 Sales Coordinator: • Making Quotation of the products as per requested by the customer. • Preparing Product Samples to be presented to the customer. • Proceeding Job orders once Quotation & Product Samples are confirmed • Conducting necessary follow-up of the products being manufactured from time to time. • Coordinating with different departments simultaneously where direct Sales are concerned. • Assigned in preparing sales reports (such as daily sales report, monthly sales report &
- 3. 3 annual sales report.) • Ensuring customers’ satisfaction from the time the transaction is made until the expiration of the Products’ Warranty. • Doing logistics works from the time materials being made till it’s ready to be delivered. Citifinancial Manila Philippines Call Center Head Jan.2005-May 2006 • Brainstorming with the team about our marketing strategy for the month. • Making sure that all agents were ready before the day starts. • Giving pointers to all agents on how to deal with our clients. • Making sure that all agents were knowledgeable about our products. • Helps increase sales by suggestive selling. • Handles product knowledge training. • Assisting Customers needs by giving 100% Customer satisfaction. • Prepare weekly and monthly report. Proficient in Microsoft office tools (MS Word, Ms Excel, Google Chrome, Internet Explorer) Educational Background College : Computer Programming Philippine Christian University Secondary: Southeastern College 1989-1993 Primary : T.Paez Elementary School 1983-1989 Personal Data Nationality : Filipino Date of Birth : November 12,1975 Place Of Birth : Parañaque City, Metro Manila Gender : Male Civil Status : Single Language written : English and Tagalog Spoken References: ⚫ Available upon request
- 4. 4 I do hereby certify that all information’s contained hereof were true and correct according to my knowledge. _______________________ Benjie J. Siena