Best Practices in SharePoint for Healthcare: US Army Medical Command
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The document discusses best practices for implementing SharePoint in healthcare organizations, specifically focusing on U.S. Army Medical Command's transformation from 2004 to 2008. It emphasizes the importance of mission focus, standardization, and process automation to improve healthcare outcomes, alongside the challenges of integrating technology with legacy systems. Key recommendations include prioritizing patient care over technology discussions and adopting a phased implementation strategy for SharePoint solutions.
Best Practices in SharePoint for Healthcare: US Army Medical Command
- 1. Best Practices in SharePoint for Healthcare Organizations: US Army Medical CommandsMarie-Michelle Strah, PhDBroadPoint Technologies
- 2. Who am i?Marie-Michelle Strah, PhDTwitter: @cyberslateEmail: michelle AT lifeincapslock DOT comWork: mstrah AT broadpoint DOT netBlog: http://lifeincapslock.comLinkedin: www.linkedin.com/in/drstrahSharePoint Solutions Architect and Practice Lead, BroadPoint Technologies www.broadpoint.netWomen in SharePoint DCwww.meetup.com/womeninspdcWomen in SharePointwww.womeninsharepoint.org
- 4. Business Case Studies/Lessons Learned TrackMonday 12:45 pm March 7, 2011ShoreReally:Business Process Re-Engineering And Improved Healthcare Outcomes
- 5. OverviewIntroductionObjectivesClarity: Business Process Re-engineering
- 7. Confidence: Standardized Repeatable ProcessesCase Study Format – Longitudinal PerspectiveBest Practices (3)Worst PracticeTradeoff
- 8. CASE STUDYArmy in Europe Transformation 2004-2008
- 9. Army in Europe Transformation 2004-2008ERMCPain Points
- 10. Challenges to military healthcare OIF/OEF
- 11. Very few automated processes for healthcare administration
- 12. Integrating private sector best practices, accreditation and managed care (TRICARE)
- 13. SharePoint 2003 infrastructure but no championArmy in Europe Transformation 2004-2008HMEDDACPain Points
- 16. Transformation (Base Realignment and Closure)
- 17. OPTEMPO and PERSTEMPO (High Personnel Turnover)Army in Europe Transformation 2004-2008ERMCProcess
- 18. Hey, we’ve got a great idea!
- 21. Goals: compliance and transformationBEST PRACTICE #1:Army in Europe Transformation 2004-2008MISSION FOCUS
- 23. Wounded Warrior CareSolutions for TransformationERMCTransformation
- 24. Consolidation and realignment – creation of new processes
- 25. Integration of G-3 and G-6 processes
- 26. Rapid deployment
- 27. Provide structure, decision-making and executive dashboardingBP1.1 Don’t talk about SharePointIt’s not about SharePoint, stupid.It’s about the patient.
- 28. Healthcare Information TechnologyLegacy SystemsPaperFaxExcelDoD Business ImprovementForms ManagementAHLTA/CHCSDMLSS“Work Management”Command AdoptionEnd User AdoptionTrainingDomain-specific processes
- 30. Clinical Practice GuidelinesSolutions for TransformationHMEDDACHealthcare Administration
- 31. Standardization and automation of existing processes
- 32. Quality measures (data, data, data)
- 33. Continuous process improvementAs Is Architecture (not exactly, but…)
- 34. BEST PRACTICE #2:Army in Europe Transformation 2004-2008BUSINESS REQUIREMENTS
- 35. Healthcare IT
- 38. National Patient Safety Goals
- 39. Information Management StandardsAHRQ: Workflow, CPGs, Evidence-Based Design
- 40. GovernanceQuality Management TeamRisk Management TeamPublic Affairs (PR/Marketing)Physician/Department HeadsNursing/Department Heads (Healthcare Informatics)Minor roles:IMDPatient Administration (Coding/Billing)
- 41. SecurityOPSECSTRATCOM/PAOPatient EngagementPatient Relationship ManagementWounded Warrior and Family CommunicationsCommand InformationGuidelines for Blogging, Social Media, Content Strategies…
- 42. Regulatory ComplianceHIPAAHITECH 2009 Updates to HIPAA Privacy/SecurityTRICARE (Military Health System)
- 43. Portfolio Management and HIPAARole of the HIPAA Compliance Officer
- 44. Most organizations err on the side of caution but unnecessarily restrict de-identified data…BEST PRACTICE #3:Army in Europe Transformation 2004-2008SHAREPOINT AS A PLATFORM
- 45. Solution-focused
- 46. Flexibility, adaptabilitySolutions for TransformationPhased Implementation StrategyEnterprise Portal - HMEDDAC
- 47. Phase I – 3 months – planning and buy-in
- 48. Phase II – 12 months – implementation and training across subordinate commands (7) and headquarters
- 49. Phase III – 12 months – implementation and training across clinical divisions, records management, quality and risk management, patient safety, patient satisfaction, hospitalitySolutions for TransformationPhased Implementation Strategy (2)Enterprise Solutions - ERMC
- 50. Phase I – 3 months - Transformation Portal and capital equipment and supply chain management
- 51. Phase II – 12 months - Host Nation Initiatives
- 52. Host Nation Patient Liaison Program
- 53. ERMC Medical Library and Knowledge Portal
- 54. Wounded Warrior CareSolutions for TransformationSolutionsDocument Management
- 57. Reporting Services and Metrics
- 58. Team Sites and Collaboration
- 59. Blogging and Social Features
- 61. Compliance and Audit
- 62. Training and DevelopmentResultsMeasurable ResultsAutomation of 100% of business processes across 8 geographically dispersed hospital and ambulatory care clinicsJoint Commission Accreditation – Hospital (2008)
- 63. Joint Commission Accreditation – Ambulatory (2008)
- 66. 100% accountability of 2500 staff and $150 million of durable equipment
- 67. 15% increase in patient satisfaction ratesWORST Practice (BUT WAIT…)SharePoint 2003Don’t do everything in SharePoint…
- 69. WAY FORWARDDevelopments in healthcare ITDevelopments in Microsoft Health offeringsDevelopment in SharePoint 2007/2010
- 72. BP1: Mission FocusBP2: Business RequirementsBP3: Extend the platform“Don’t Talk About SharePoint!”Patient-centered medical home model.Domain-specific knowledge (Healthcare IT)
- 73. Marie-Michelle Strah, PhDTwitter: @cyberslateEmail: michelle AT lifeincapslock DOT comWork: mstrah AT broadpoint DOT netBlog: http://lifeincapslock.comLinkedin: www.linkedin.com/in/drstrahContact Information and Follow UpSee also: Live Blogging:http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx
- 74. THANK YOU!Please be sure to fill out your session evaluation!