Best Practices Networking

Best Practices Networking “ Never become so much of an expert that you stop gaining expertise . View life as a continuous learning experience .” - Denis Waitley

Purpose I have created this short presentation as an opportunity for those seeking and/or sharing best practices to better understand some of my methodologies, approaches to various issues/programming Perhaps it will spark a new idea for you or you may identify an opportunity for me to better develop an idea or program – either way it’s an opportunity to learn and collaborate

Living Document I intend to continue to add information I believe is relevant and can be of value to other HR Practitioners If you review and have any questions, recommendations, please contact me or send me an invitation through LinkedIn

Now- Let’s Start Sharing & Learning

Leadership Philosophy “ We are only as successful as those that we serve – if they succeed, then we succeed – if they fail then we failed.” “ We learn more from our failures than our successes “ -Dave Longaberger

MacGyver and the Stockdale Paradox I think we need a new moniker to replace the “Out of the Box Thinker” phrase First, I don’t really remember what was in “The Box” Second, if someone is still operating in the box, they’re opportunities are limited So what are some thingswe need to do to contribute to the success of our organization as well as our own growth and development and what do a fictional character on television and a Vietnam war hero have to do with it?

MacGyver and the Stockdale Paradox MacGyver was a fictional television character who was the ultimate troubleshooter who was always able to solve complex problems with everyday materials he found on hand, along with his ever-present duct tape and Swiss Army Knife. http:// en.wikipedia.org/wiki/MacGyver In short, he was able to overcome adversity with very few resources.

MacGyver and the Stockdale Paradox Vice Admiral James Bond Stockdale (December 23, 1923 – July 5, 2005) was one of the most highly decorated officers in the history of the United States Navy. While Commander of Carrier Air Wing 16 aboard the carrier USS Oriskany (CV-34) , he was shot down over enemy territory on September 9, 1965. Stockdale was the highest-ranking naval officer held as a prisoner of war in Vietnam.

MacGyver and the Stockdale Paradox In a business book by James C. Collins called Good to Great , Collins writes about a conversation he had with Stockdale regarding his coping strategy during his period in the Vietnamese POW camp. "I never lost faith in the end of the story, I never doubted not only that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade." When Collins asked who didn't make it out of Vietnam, Stockdale replied: "Oh, that’s easy, the optimists. Oh, they were the ones who said, 'We're going to be out by Christmas.' And Christmas would come, and Christmas would go. Then they'd say, 'We're going to be out by Easter.' And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they died of a broken heart." Stockdale then added: "This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.”

The Point Today more than ever we need to be business partners and excellent troubleshooters able to deal with various forms of adversity and potentially few resources It is not only critical to the success of your organization but to your individual growth and development that you can adapt and overcome challenges Like Vice Admiral Stockdale, we must always retain faith that we can prevail to greatness in the end, while retaining the discipline to confront the sometimes brutal facts of our current reality

A Business Partnering Approach Provide Value Customer Service Build “Lasting” Relationships Know the Business Business Partnering

BPA – Know the Business Tie Knowledge to Strategy Identify Consensus Builders Begin at floor level and move up Know the Business

BPA – Build Lasting Relationships Don’t be afraid To admit mistakes Manage Emotional Bank Accounts Various Levels And Scope Find Common Ground Build “ Lasting” Relationships

BPA – Customer Service No concern too small Service Level Agreements Everyone Is a Customer Customer Service

BPA – Provide Value “ Value” comes in many forms Learn from missteps Drive Results Provide Value

Best Practices Do I have all the answers? Unfortunately, I do not. Do I have some good ideas? I think I do from time to time. The following slides present some ideas / work that you may have a use for or perhaps it will spark a thought or assist you on a current project – either way, after reviewing, let me know if there might be an opportunity to collaborate or share best practices.

Metrics “Make them Meaningful”

Maximizing Resources Too often, we sometimes first look outside for assistance with tough to solve problems or to supplement perceived minimal resources Instead, many of the needs can be fulfilled internally by looking outside of one’s own “little world” The next slide shows an example of a very lean Safety Department maximizing the resources of multiple departments to achieve measurable results and a safer work environment

HR Marketing HR really is the primary internal marketer of any organization and must be good at it for an organization and its employees to maximize the company brand and work environment The following example is a sample of our newly branded benefits guide Our benefits information had grown over time and it was long overdue for an overhaul Essentially, we brought the look and feel of the information in line with the overall brand and then consolidated the information into a well organized form to make it very easy to understand and follow Total hard dollars to update = $0 (maximized internal resources)

Policy / Procedure Development

On-Line Portal Training Programs

Corporate Citizenship Programming Community Outreach Programs Operation Feed United Way Campaign American Cancer Society Military Service Programs

Questions / Feedback See something I can improve upon? Want to learn more about a particular program or approach? See an opportunity to share “Tools of the Trade?”

My Contact Information [email_address] http:// www.linkedin.com/in/crroof (740) 610-4714

Best Practices Networking

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Best Practices Networking