Better Software is Better than Worse Software - Michael Coté
Download as PPTX, PDF1 like457 views
Pivotal transforms how organizations build software through a focus on customer outcomes, developer productivity, and operating across any cloud or infrastructure. It provides a platform that enables continuous learning, discipline and open critique, and partnerships with major cloud providers. Enterprises across industries are transforming their software development with Pivotal's approach. Orange France developed a new application on Pivotal Cloud Foundry in 1/3 the usual time by continuously iterating based on user feedback.
Better Software is Better than Worse Software - Michael Coté
- 1. Better Software is Better than Worse Software Jan, 2019 Charlotte @cote cote.coffee/bettersoftware 1
- 2. Pivotal: transforming how the world builds software Learn continuously with a focus on customer business outcomes Focus on developer productivity Any Workload, Every Cloud, One Secure Platform Practice discipline, rigor, open to critique vSphere OpenStack AWS Google Cloud Azure & Azure Stack Cloud provider partnerships Ops services, IaaS, dev tools, & 3rd party middleware services AppTX PCFS
- 3. Enterprises are transforming with Pivotal AUTO & TRANSPORTATION INDUSTRIAL & BUSINESS SVCS. HEALTHCARE & INSURANCE FINANCIAL SERVICES TECHNOLOGY & MEDIA CONSUMER & COMMUNICATIONS
- 4. Orange France: Delivering new business application in ⅓ time “Our developers are now totally focused on our customers and the user experience.” Xavier Perret, Orange France Challenge ● Needed to improve digital experience, reduce support calls and release software faster to meet customer expectations. Solution ● Developed Orange Pro with Pivotal Labs running on Pivotal Cloud Foundry. ● Delivered working application in ⅓ the usual time, continuously iterating based on user feedback. Benefits ● 50% of B2B customers using app after 9 months. ● Customer-centric software development permeating rest of company. Source: https://content.pivotal.io/podcasts/going-cloud-native-at-orange-france-ep-53
- 5. 5
- 6. 6Source: “CEOs and Software,” Rymer & Hammond, Forrester, Jan 2019.
- 7. 7 OPERATIONS Releas e Test Burndown Chart Release backlog Product backlog BUSINESS DEVELOPMENT Build Release One Day Weekly Build Daily standup meeting backlog weeks Retro 🤯🤯👨🤯💼 🤯 😎
- 8. 8 apiVersion: v1 kind: Service metadata: name: mysql spec: ports: - port: 3306 protocol: TCP selector: app: mysql apiVersion: extensions/v1beta1 kind: ReplicaSet metadata: name: mysql labels: app: mysql spec: replicas: 1 selector: matchLabels: app: mysql template: metadata: labels: app: mysql spec: containers: - name: database image: mysql:5.6 resources: requests: cpu: 1 memory: 1Gi livenessProbe: tcpSocket: port: 3306 ports: - containerPort: 3306 env: - name: MYSQL_ROOT_PASSWORD valueFrom: secretKeyRef: name: mysqlsecret key: database.password - name: MYSQL_USER valueFrom: secretKeyRef: name: mysqlsecret key: database.username - name: MYSQL_PASSWORD valueFrom: secretKeyRef: name: mysqlsecret key: database.password - name: MYSQL_DATABASE valueFrom: secretKeyRef: name: mysqlsecret key: database.name volumeMounts: - name: database mountPath: /var/lib/mysql volumes: - name: database persistentVolumeClaim: claimName: database apiVersion: v1 kind: PersistentVolume metadata: name: database labels: volume: mysqlvolume spec: accessModes: - ReadWriteMany capacity: storage: 1Gi hostPath: path: /data/pv0002/ Source: Ben Wilcock’s Musical Kubernetes Cluster.
- 9. 9
- 10. 10 Burndown Chart Release backlog Product backlog BUSINESS DEVELOPMENT One Day Weekly Build Daily standup meeting backlog weeks 🤯👨🤯💼 Releas e 🤯 😎 apiVersion: extensions/v1beta1 kind: ReplicaSet metadata: name: mysql labels: app: mysql spec: replicas: 1 selector: matchLabels: app: mysql template: metadata: labels: app: mysql spec: containers: apiVersion: v1 kind: Service metadata: name: mysql spec: ports: - port: 3306 protocol: TCP selector: app: mysql 🤯 🤯🤯
- 12. Mobile payments Mortgage application Mortgage approval Bill pay Transfers 🤯 🤯 Private or public IaaS 👩🤯💼👔👨🤯💼 Culture, process, methodology, governance, compensation, etc. Leadership, EAs, etc. Platform Engineers Product teams Corporate strategy, revenue goals, mission, etc. 💼🤯 🏭🏢 🤯 🤯 ☁️ “The Business”
- 13. Platform as a Product by removing toil Functions • Removes toil with automation & programming • Stands up & manages the platform • Creates shared services/middleware/etc. • Consults with initial projects Insane staff efficiency • T-Mobile USA: 8 ops to 300 developers, 11k containers • Dick’s Sporting Goods: 6 ops to 120 devs. Source: "Adopting PCF At An Automobile Manufacturer," Thomas Seibert and Gregor Zurowski, s1p 2017. 13
- 14. Embedded OS (Windows & Linux) NSX-T CPI (15 methods) v1 v2 v3 ... CVEs Product Updates Java | .NET | NodeJS Pivotal Application Service (PAS) Application Code & Frameworks Buildpacks | Spring Boot | Spring Cloud | Steeltoe Elastic | COTS | Spark Pivotal Container Service (PKS) >cf push >kubectl run YOU build the containerWE build the container Pivotal Network “3Rs” Github Concours e Concours e Pivotal Services Marketplace Pivotal and Partner Products Continuous delivery Public Cloud Services Customer Managed Services Repair — CVEs Repave Rotate — Credhub A consistent platform (with less yaml) 14 Pivotal Function Service vSphere OpenStack AWS Google Cloud Azure & Azure Stack Coming Soon!
- 15. Mobile payments Mortgage application Mortgage approval Bill pay Transfers 🤯 🤯 Private or public IaaS 👩🤯💼👔👨🤯💼 Culture, process, methodology, governance, compensation, etc. Leadership, EAs, etc. Platform Engineers Product teams Corporate strategy, revenue goals, mission, etc. 💼🤯 🏭🏢 🤯 🤯 ☁️ “The Business”
- 16. A consistent product process 16 Sources: "Sky is the Limit for Cloud Foundry at AirFrance-KLM," Nathan Wattimena & Fabien Lebrere, AirFrance-KLM, Oct. 2018.; “Why Change? Small batch thinking,” Coté, Sep. 2018; "Transformation Digitale de la Direction Enterprise France," Philippe Benaben, Gan Zifroni, Nicolas Gilot, Orange France, July 2018.
- 17. From 37% availability to $440m in back taxes ● User-centric, small batch ● Only 37% of calls answered, shrinking budgets ● From 2 year to 9 week releases ● 2m+ users paid $440m in taxes Sources: “‘Your IRS Wait Time is 3 Hours’ - Is Lean Possible in Government?”, Emily Price, Pivotal, April 2017; “Agile Transformation is Product Management,” podcast, Oct 2017; “Minimum Viable Taxes: Lessons learned building an MVP inside the IRS,” slides, Andrea Schneider & Lauren Gilchrist, 2015. See another write-up. Before After
- 18. Product centric, balanced teams 18Source: “Developer & Culture Transformation,” Jason Williams, Dick’s Sporting Goods, s1p 2018.
- 19. 25+ years later, agile practices are still not standard 19 Source: “Survey Analysis: Agile Now at the Tipping Point - Here's How to Succeed,” Mike West, Gartner, June 2017; Cf. “The 12th Annual State of Agile Report” for more optimistic numbers.
- 20. From coding 20% of the time coding to coding 90% of the time An agile methodology, proven over 25+ years: ● Balanced teams w/all roles needed, dedicated to the product ● Paired programming, & beyond ● Test-driven Development ● Short iterations ● Continuous Integration & Continuous Delivery 20 Source: “Don’t Forget People and Process in Your Digital Transformation,” Allstate case study, March, 2017. Sources: VW.
- 22. Mobile payments Mortgage application Mortgage approval Bill pay Transfers 🤯 🤯 Private or public IaaS 👩🤯💼👔👨🤯💼 Culture, process, methodology, governance, compensation, etc. Leadership, EAs, etc. Platform Engineers Product teams Corporate strategy, revenue goals, mission, etc. 💼🤯 🏭🏢 🤯 🤯 ☁️ “The Business”
- 23. 23Source: s1p , Sep 2018. We believe that we need to reimagine banking to make banking simple, seamless, as well as invisible to allow our customers to live more bank less.” Siew Choo Soh, DBS Bank “
- 24. 24 Executive sponsorship for us was absolutely critical. Without that we could not have gotten anywhere that we needed to be.” Source: Leading Change, John P. Kotter, 2012; “Navigating the Sea of ’No’s,’” John Osborn, GAIC, Dec 2017; Leading Change, John P. Kotter, 2012; "Disruption from Within,” Thomas Squeo, West Corporation, May, 2018; “Zero to 12 Million,” Brendan Aye, T-Mobile USA, s1p, Dec 2017. “ Brendan Aye Small batch management ● Create a culture of innovation, risk taking, and focusing on people (“users”) ● Give product teams autonomy, trust, and voice ● Establish trust by doing what you say, delegating, and celebrating failurelearning. ● Feedback loop: surveys (ENPS), silence, churn, results. ● Giving feedback: OKRs, praising process & stories, not just schedule
- 25. 25 🤯 🤯 Private or public IaaS 👩🤯💼👔👨🤯💼 Culture, process, methodology, governance, compensation, etc. Leadership, EAs, etc. Platform Engineers Product teams Corporate strategy, revenue goals, mission, etc. 💼🤯 🏭🏢 🤯 🤯 ☁️ “The Business”
- 26. Source: "Leap of Agile Faith,” Mojgan Lefebvre, SVP & Chief Information Officer, Global Specialty, Liberty Mutual Insurance, June, 2017. A new business in 6 months, doubling avg. sales rate 26
- 27. Verizon: 96% improvement in patching frequency, from patching every 6 months to weekly Express Scripts: 89% reduction in security patching lead time from 45 days to 5 days Comcast: 1,500 developers supported by 4 operators; ~375 developers per operator Comcast: 47% reduction in ‘mean time to repair’ (MTTR); 44% reduction in product defect incident frequency; 81% reduction in customer- facing downtime T-Mobile: 83% reduction in product defect incident frequency; 67% reduction in time to resolve incidents
- 28. 28 “We are uncovering better ways of developing software by doing it and helping others do it.” - The Agile Manifesto, 2001 @cote | cote@pivotal.io http://cote.coffee/bettersoftware/
- 29. 29
Editor's Notes
- #5: Orange page on Inside Pivotal: https://sites.google.com/a/pivotal.io/inside-pivotal/departments/customer-marketing/customer-index/orange Orange podcast: https://content.pivotal.io/podcasts/going-cloud-native-at-orange-france-ep-53 Orange spotlight page: https://pivotal.io/customers/orange
- #6: - The point of all this is to drive business value. More or less, that means money – protecting it or getting more of it (top-line vs. bottom-line). Some example (Liberty Mutual, credit union, etc.)
- #8: But, product teams are still held back. Because it’s manual, risk averse, non-standard Make an animation that brings down the wall, puts ops head onto dev head.
- #11: But, product teams are still held back. Because it’s manual, risk averse, non-standard Make an animation that brings down the wall, puts ops head onto dev head.
- #12: Pic: https://pixabay.com/en/organization-chart-1989132/
- #15: So, what’s this platform. Well, here’s ours, Pivotal Cloud Foundry. This is a maximal slide, of course, but at a high-level it’s simple. It removes the operations/deployment bottleneck. Most everything is automated and controlled by PCF. A packaging and operations model is defined It sets up the kind of self service, rapid deployment developers like. It has ops, though, which is what allows Comcast to hit 4 operators. And, now, there’s some more options, with PKS and the upcoming serverless stuff. There’s all sorts of other advantages a platform like this brings you .. Multi-cloud, public and private …no more need to manage operating systems …Security assurances from containers and tight networking controls – JPMC rebuilds its platform every Thursday, during the day. Companies often layer their own platform on-top of this, like Allianz & Scotiabank who customize it with shared services. T-Mobile USA supports 18,000 containers and 1,700 developers with just 10 operators 18,000 containers doing 10,000 transactions a second. 1,700 developers supported by 10 operators; a 170:1 ratio. Source: CF Summit NA, 2018. https://medium.com/@brianmmcclain/cf-summit-boston-day-2-wrap-up-a470aaf335e2 Allianz: https://www.youtube.com/watch?v=VD6RNL87YDw Scotiabank, next slide.
- #18: With that bottleneck removed, what do organizations do? The IRS story. Was 12 to 18 month cycle for release. 2009 Microsoft study found that only 1/3 of features met the original goals (2/3 were not successful, more or less). Allianz uses a more structured approach to doing this enterprise wide.
- #21: Highlight: Pairing Don’t go to meetings.
- #24: Setting vision is key, but staff will be suspicious.
- #26: - 10 teams - But what if there’s 20,000 developers?
- #28: Comcast (public): https://www.youtube.com/watch?v=pfqSsjwCOqA Boeing (public): https://www.youtube.com/watch?v=w9zYTyRrfCQ Verizon (public): https://www.youtube.com/watch?v=Z3Eq_ZO288o & https://springoneplatform.io/sessions/verizons-cloud-native-transformation Allstate (public): https://springoneplatform.io/sessions/take-devops-to-11-and-sprinkle-cloud-on-it-with-rainbows-and-unicorns Scotia Bank (public): https://twitter.com/asaikali/status/938112775557021696 Liberty Mutual (public): https://springoneplatform.io/sessions/crossing-the-ci-cd-devops-chasm & https://builttoadapt.io/the-learning-never-stops-at-liberty-mutual-453a1bbeb70 & https://www.linkedin.com/pulse/transforming-our-business-age-digital-disruption-james-mcglennon/ Mercedes-Benz (public): https://springoneplatform.io/sessions/adopting-pcf-at-an-automobile-manufacturer Verizon (public): https://www.youtube.com/watch?v=Z3Eq_ZO288o & https://springoneplatform.io/sessions/verizons-cloud-native-transformation Express Scripts (public): https://springoneplatform.io/sessions/automated-pcf-upgrades-with-concourse T-Mobile (public): https://springoneplatform.io/sessions/zero-to-12-million