Beyond agile & digital service transformation

Beyond agile &
digital service
transformation
How can we change the entire way
we think about what a council does?
How can we harness the capacity and
creativity of the local place?
Dr. Gavin Beckett

No matter how good we get,
agile digital service transformation
cannot fully solve our challenges.
Copyright © 2019 Placecube

Austerity is forcing us to
fundamentally rethink public
services, efficiency can’t close
the ever-increasing gap.
-£60
-£40
-£20
£0
£20
£40
Unavoidable Growth Funding Reductions
£??m

At the same time, all around us, a networked society
has created new opportunities for us to think differently
about business, community and government.
The Network Society is defined by sociologist Manuel Castells as
a society where the key social structures and activities are
organised around electronically processed information networks.
Networks can process information almost instantaneously, communicate
and support action on a global basis, and cannot be controlled using
traditional hierarchies which increasingly are too slow to respond.

From this networked world, platform businesses
have emerged to dominate the market.
The biggest companies don’t “do” the
thing they are in the market for –
they are the market!
These companies are brokers and
reputation management vehicles.
Amazon, arguably the most famous
platform organisation, is slightly different
– whilst much of what they do is enable
connections to third-party service
providers, they also still own and manage
some delivery services themselves.
One of Amazon’s core competencies has
become designing and running the
technical platform that enables it to do
this – it’s now one of the biggest
computing service providers in the world.
largest taxi
service, owns
no vehicles
largest hotelier in
the world, owns
no real estate
largest content
provider, creates
no content

Local government is part of a local ecosystem.
A locality can be viewed as an ecosystem of connected systems containing
citizens, communities, spaces and networks. Change emerges constantly across
the place within its systems and networks, with unpredictable consequences.
networks
digital
spaces
physical
spaces
services
citizens
communities
environmental
systems
social
systems
economic
systems
infrastructure
systems
city & population
outcomes
information
systems
political
systems
legal & justice
systems
government
The locality

Local Government provides some services…
Others are provided by other government bodies, businesses and the community

Could local government
become the platform
organisation for local
needs to be met from
within the ecosystem?

The development of the “Bristol approach to
Citizen Sensing” is an example of council digital
leadership in an enabling and facilitating mould.
http://kwmc.org.uk/projects/bristolapproach/ http://bristolapproach.tumblr.com/

The council provided
background support,
but it was community
organisations that
helped people who
don’t usually work
with data to start
from the beginning.
What is data? How
can we collect it?

Out of these community workshops an issue of concern
emerged – designing and deploying sensors to collect data
to help people take action on damp in their homes.

Publishing Open Data and APIs to encourage the
development of apps is part of the platform approach
opendata.bristol.gov.uk https://portal-bristol.api.urbanthings.io

Beyond agile & digital service transformation

And we need to ensure that urban
and rural communities are connected,
building in new smart technologies

All of this data about the place, and services,
can be connected to a next-generation
Operations Centre, bringing digital sensor
data into the heart of city management.

This creates another element of the platform
infrastructure – enabling the council to
create revenue by providing organisations
like bus companies and the police with
services based on that data.

Moving beyond digital
services to digital place
means we need a
different approach…
Connecting multiple
organisations needs
open standards and a
focus on data exchange

We need an open ecosystem of services rather
than a monolithic platform inside one organisation,
e.g. service directories.
••• [000]
••• [010]
••• [011]
••• [001]
••• [111]
Services
Open Services Data
(Standards-Based)
Service
Directory

The current market offers vertically integrated
applications and data, locked within one council
Council A
website
Restricted
Service
Directories
Council B
website
Restricted
Service
Directories
Council C
website
Restricted
Service
Directories
✘ ✘

But what if you could buy a standards-based
service directory, designed to connect to any
front-end and able to extend to store data about
any local area, avoiding geographical anomalies?
Council A
website
Council B
website
Council C
website
••• [000]
••• [010]
••• [011]
••• [001]
••• [111]
Open Services Data
Standards-based
Service Directory
(any front-end)Services

That’s the vision Placecube has of
an open Digital Place ecosystem
Re-usable cubes are the fastest way to
grow your local digital ecosystem.
■ Designed by local government for local government
■ Based on open source technologies
■ New style partnerships promote co-creation & re-use
■ 80+ re-usable ‘cube’ components reduce new build costs
■ Ease of integration, simplifies back office & legacy dependency
■ Instant tools to engage your communities online
■ Flexible, agile innovation growing your Digital Place ecosystem
Digital Place
Place Design for
local public services

Beyond agile & digital service transformation

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