How to Use Big Data by Onehub
0 likes1,285 views
This document discusses how Onehub, an online file sharing solution, uses big data from various sources like logs, metrics, events, and files to manage their modern web application and make smarter decisions. It describes how Onehub generates large amounts of data and uses internal and external tools to analyze the data to improve customer support by determining outages, acquire customers by understanding how users find and interact with the product, and make better product decisions. The document emphasizes that big data is only useful if used to enhance business decisions.
How to Use Big Data by Onehub
- 2. @onehub Using Big Data to Manage a Modern Web App
- 3. @onehub Agenda • What is a modern web app? • What is Onehub? • Big Data in a modern web app. • Using Big Data to make smarter decisions. 3
- 4. @onehub What is a Modern Web App? • A distributed system; lots of networked parts. • Always on, and constantly in chaos. • Generates overwhelming amounts of data. • Very malleable, can easily make changes at all levels. 4
- 5. @onehub What is Onehub? • Onehub is an online file sharing solution that helps businesses securely share and control files in the cloud. • Standard stack: AWS, Linux, Ruby on Rails, SQL. • Business challenge: what happened to my files? 5
- 6. Onehub 6
- 7. @onehub Sources of Big Data • 10s GBs of daily logs, the lowest value, most versatile. • 100,000+ metrics/10 sec going into Graphite, nearly 1 billion daily. • 65,000+ application events pushed as 550,000+ application notifications daily. • 1 billion+ files in S3. 7
- 8. @onehub Internal Tools • Admin Tool • Graphite • Queue Dashboard • Search Engine Dashboard • Cache Dashboard 8
- 9. @onehub Specialized External Tools • New Relic - Application Performance • Airbrake - Error Correlation • Google Analytics - Pageviews • Optimizely - A/B and Multivariate Testing • Mixpanel - User Events and Funnel Analysis 9
- 10. @onehub Improving Customer Support • “Onehub is broken.” • Is it broken for everyone, or just this person? • Is it actually broken? • Staying ahead of issues. 10
- 11. New Relic 11
- 12. Airbrake 12
- 13. Graphite 13
- 14. Papertrail 14
- 15. @onehub Improving Customer Support • “Onehub is broken.” • Is it broken for everyone, or just this person? • Is it actually broken? • Staying ahead of issues. 15
- 16. @onehub Better Product Decisions • What do people use? • How do they use it? • What should we build next? • Operational concerns. 16
- 17. Admin Tool 17
- 19. @onehub Better Product Decisions • What do people use? • How do they use it? • What should we build next? • Operational concerns. 19
- 20. @onehub Customer Acquisition • How did they find us? • What did they do before they signed up? • Are we the right fit? 20
- 21. Mixpanel 21
- 22. Optimizely 22
- 23. @onehub Customer Acquisition • How did they find us? • What did they do before they signed up? • Are we the right fit? 23
- 24. @onehub Conclusion • Big data is only useful if you do something with it to improve your business decisions — otherwise, it’s just taking up space. 24