Big Talk From Small Libraries 2018: At Your Service: the Library as a Community Hub
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The document discusses the evolution and current functionality of a library serving as a community hub, detailing its physical space, collaborative services, and focus on student-driven norms. It outlines historical developments, the implementation of a help desk model, and various benefits such as shared staffing and partnerships with faculty. Additionally, it highlights practical considerations for maintaining stakeholder support and enhancing service delivery.
Big Talk From Small Libraries 2018: At Your Service: the Library as a Community Hub
- 1. At Your Service: THE LIBRARY AS A COMMUNITY HUB
- 2. At Your Service: the Library as a Community Hub • What it is, in a nutshell • How did we get here? (This is not my beautiful library!) • But, what does it mean? Benefits and Implications • Practical considerations and applications
- 3. What it is, in a nutshell CAMPUS HUB, DESTINATION, ONE-STOP SHOPPING, HOMEGROWN LEARNING COMMONS
- 4. What it is, inside and out • Physical space has been effectively weeded, thanks to one of my predecessors • Approximately 15000 square feet • White noise generators (https://www.softdb. com/sound- masking/) limit background noise and offer relative privacy
- 5. What it is, inside and out • Popular for group projects and socialization • Remaining stacks area is very quiet, for solitary, focused studying • Students drive these norms (I never have to shush…)
- 6. What it is, inside and out • Popular for group projects and socialization • Remaining stacks area is very quiet, for solitary, focused studying • Students drive these norms (I never have to shush…)
- 7. What it is, and what it does • Houses IT, Quiz Lab, Tutoring Center, Math Lab, Writing Center and Archives • Service Desk model provides services for a wide variety of needs: maintenance, IT, financial aid, and library tasks, naturally
- 8. How did we get here? HISTORY, NECESSITY, INGENUITY AND A LITTLE LUCK AND HARD WORK
- 9. How did we get here? (Not) letting the days go by • IT has partnered with the library for several years, and even kept the library running at various points between librarians • They added IT tasks to the student workers’ portfolio, to good effect for all involved
- 10. How did we get here? • Brief History and Outline of our Help Desk Model from David Millar • When was it established? • Why was it established? • What significant changes have occurred? • “Everyone on campus is now far more likely to utilize the Help Desk than they would have 5 years ago. We are constantly looking for ways to improve our service to the Midland Community.”
- 11. But, what does it mean? Benefits and Implications NOT ALL DOUBLE RAINBOWS, BUT STILL PRETTY GOOD: DESTINATION, SHARED STAFFING, PARTNERSHIPS, VALUE PROPOSITION, (HOPEFULLY) STABLE FUNDING
- 12. But, what does it mean? Benefits and Implications • Shared spaces, shared staffing • Partnerships with faculty • Destination for many reasons • Strong value proposition • (Hopefully) stable funding
- 13. But, what does it mean? Benefits and Implications • Shared spaces, shared staffing • Partnerships with faculty • Destination for many reasons • Strong value proposition • (Hopefully) stable funding
- 14. But, what does it mean? Benefits and Implications • Very high gate counts, but not reflective of library traffic per se • Shared space means shared responsibilities – this is a benefit and a challenge • Currently working to drive circulation numbers up • Doesn’t reflect online usage • Doesn’t reflect classroom instruction
- 15. Practical considerations and applications COLLABORATION AND BUY-IN, SHARED SYSTEMS, SUPPORT FROM ALL STAKEHOLDERS
- 16. Practical considerations and applications • Buy-in from stakeholders (this was essentially built in for me, but I did choose to embrace it) • Ticketing system is shared, as Dave discussed • IT is close by (this is actually pretty wonderful, though that may not always be the norm) • Does require support and advocacy up the hierarchy as well • Requires cross-training of frontline staff
- 17. At Your Service: TIM LENTZ LENTZ@MIDLANDU.EDU DAVID MILLAR MILLAR@MIDLANDU.EDU