Biker 3. Standard Operating Procedures
- 2. • Have the following mobile applications installed on their Android devices • Location & GPS must be switched on at all times during a delivery assignment MOBILE APPLICATIONS Telegram For communication e.g. to Coordinator Tookan Agent For Parcel assignments When I Work For taking shifts Delivery Bee For Food assignments
- 3. Appropriately Dressed: honestbee t-shirt at all times honestbee lanyard with deliverer ID card Long pants / jeans Covered shoes (No flip-flops / sandals) Caps / hats not allowed during delivery Sunglasses not allowed during delivery No smoking when handling orders DRESS CODE
- 4. Due to safety issues, • Flip-Flops / Sandals – Not Allowed • Covered Shoes only Rainy Weather Crocs Footwear - Allowed If a biker is found with the strap above the ankle, the biker will be given 5 demerit points, which will result in immediate suspension. DRESS CODE
- 5. • Punctuality (more than 15mins late will have a $25 penalty) • Liability of damaged food • Professionalism Greet customer over the phone “Hi I’m …. from honestbee here to deliver your food”. • Personal Data Protection Act (PDPA) & other Singapore Laws • Termination Anyone who fail to follow the guidelines set, will be given a verbal warning and/or terminated with immediate effect. We will terminate the contract if any biker is found to be unprofessional, irresponsible, dishonest, and uncooperative. DELIVERY RESPONSIBILITES