Black Box India_Corporate_Deck_May23-Slideshare.pdf
- 2. Global Trends 2 Adapting to Evolving Technology Trends By 2026, organizations that operationalize AI transparency, trust and security will see their AI models achieve a 50% result improvement in terms of adoption, business goals and user acceptance. By 2027, more than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives. By 2025, organizations that invest in building digital immunity will increase customer satisfaction by decreasing downtime by 80%. By 2027, more than 50% of the global population will be daily active users of multiple superapps. By 2025, 50% of enterprise wireless endpoints will use networking services that deliver additional capabilities beyond communication, up from less than 15%. By 2026, enterprises that have adopted AI engineering practices to build and manage adaptive AI systems will outperform their peers in the operationalizing AI models by at least 25%. https://www.gartner.com/en/information-technology/insights/top-technology-trends
- 3. BUSINESSES IT Has Evolved As A Catalyst For Business Impact 3 Biometrics Autonomic Systems Robotics AI Engineering 3D Printing Edge Networking Digital Workplace Connected Buildings 5G & OnGo Global Multisite Deployments Structured Cabling Data Center Customer Experience Cyber Security Reimagined Workplace Audio Visual Integrations ITeS Manufacturing Retail Hospitality Healthcare Business Services Financial Services Government Retail BFSI
- 4. Corporate Overview Black Box® is a trusted IT solutions provider delivering cutting-edge technology solutions and world-class consulting services to businesses around the globe. The breadth of our global reach, continuous innovation, and depth of our expertise accelerate customer success by bringing people, ideas, and technology together to solve real-world business problems. Our IT infrastructure solutions, services, and products enable secure, flawless connectivity and meaningful collaboration for businesses in every major market across six continents. 4
- 5. A Snapshot Innovative and customized digital, cloud-ready, secure solutions and services portfolio Future-ready technology products portfolio Best-in-class technology partners Worldwide multivendor, multisite support Agile, flexible, right-size organization 5 30+ Global Technology Partnerships 3,800+ Global Representatives 75 Delivery & Support Centers Across 6 Continents 35+ Presence in Countries 4,000+ Certifications 8,000+ Global Customers 250+ Fortune 500 Clients 5,000+ Active Client Locations Serviced On-Site
- 6. Asia-Pacific Australia Bangladesh China Hong Kong Japan Malaysia New Zealand Philippines Singapore South Korea Taiwan North America Canada USA Latin America Brazil Chile Costa Rica Colombia Mexico Puerto Rico Middle East & Africa Kenya Saudi Arabia UAE India Europe Austria Belgium Denmark Finland France Germany Italy Ireland Netherlands Norway Spain Sweden Switzerland UK US HQ Registered and India HQ *Black Box Offices Global Footprint* Seamlessly transforming technology across enterprises economically, uniformly, and with scale at a global level 6
- 7. y 1996 1994 1994 1986 2004 2010 2011 2014 - AGC goes global and expands into North America & MEA Tata exits & Avaya Global Connect is formed Tata Telecom forms JV with AT&T in India AGC founded as Tata Telecom Ltd. AT&T exits, Tata-Avaya JV takes shape Avaya exits – Essar enters & AGC Networks is born AGC forms Multi-Alliances providing Multi-Solutions in Multi-Geos Black Box named one of the “200 Best Small Companies in America” by Forbes magazine. Known for its 24x7 tech support. Black Box expands international presence and forms JVs in Europe, APAC, and South America Grows from a small catalog to “The Big Book” & becomes Black Box. HQ moves from Simi Valley, California to Lawrence, PA Black Box founded as Expandor, Inc. Mails first catalog with 9 products in 6 pages Black Box goes public (NASDAQ: BBOX) Black Box’s GSI division begins Black Box acquires multiple IT service providers 1976 1980-90 1992 1996 1998 1999 2000-10 Expanding global presence, AGC acquires Black Box Corporation, and Black Box delists. Growing the global organization with key acquisitions to become One Name, One Brand, One Language Continuing its commitment to digital excellence and customer satisfaction 2020-22 TODAY Moving Forward as ONE 2019
- 8. Our Approach The Roadmap to Technology Integration Relevance Understanding industry landscapes, gauging business futures, securing IT, and aligning the relevant technology from global leaders Relationships Fostering deep relationships with our technology partners, directed towards helping our customer succeed Results Leveraging more than 46 years of dedicated efforts towards delivering objective results aligned to the larger customer organization, but driven by technology 8
- 9. Black Box Portfolio Solutions, Services, and Products 9 • Connected Buildings • Digital Workplace • Customer Experience • In-Building 5G/OnGo® • Data Centers • Enterprise Networking • Cyber Security Global Solutions Integration • AV & KVM • IoT • Analytics & Control Solutions • Network Infrastructure • Support & Services Technology Products Solutions • Consulting & Design • Project Management • Field Services • Support Services • Managed Services • Customer Success Xcelerate Services
- 10. Differentiated Global Solutions Integrator That Accelerates Business Outcomes Global Solutions Integration 10 Differentiated Solutions Global Reach Local Execution Strategic Partnerships
- 11. GSI Portfolio 11 t Field Se vices P oject Se vices Consulting & Design Se vices Customer Success Man ed Se vices Suppo t Se vices CUSTOMER a r r r r g r r r Connected Buildings Cybersecurity Digital Workplace Enterprise Networking Customer Experience Data Centers In-Building 5G/Private LTE
- 12. Connected Buildings 12 Structured Cabling Deployment of IoT Devices Audio Video Solutions Global Multisite Deployments
- 13. Digital Workplace 13 UC / UCaaS (Public/Private) Hybrid Workplace IT Management Premise to Cloud Upgrade PHONE COLLABORATION FILE SHARING VIDEO CONFERENCING MANAGED SERVICES APPLICATIONS Reimagined Workplace *Logos are the property of the respective owners.
- 14. Customer Experience Guidance, Platforms, Success 14 CX Service Journey evaluation with executable roadmaps simplifies & accelerates business transformation Fully Integrated Digital First/AI technology transforms CX beyond CCaaS into an Omnichannel solution Custom Application Services, Global Response Centers, PS, MS, and CSM options ensure continuous improvement Agent Engagement Resilient Staffing Solutions Omnichannel Experience Digital First / AI *Logos are the property of the respective owners. Global CX Approach
- 15. In-Building 5G and OnGo® Public Network 100x Faster Mobile Broadband Ultra-Reliable, Low-Latency Massive Internet of Things Private Network Allocated (Coordinated) Spectrum Full End-to-End Security Predictable, High Capacity, Higher QoS RTLS Public Safety DAS 5G OnGo® (USA) Private Wireless (ROW) 15 *Logos are the property of the respective owners.
- 16. Data Centers Hyperscale, Colocation, Edge, and Enterprise DC Operations Data Center Build Outside Plant Build 16 *Logos are the property of the respective owners.
- 17. Enterprise Networking Secure Worker Security Wi-Fi 6 SD-WAN Core Routing & Switching WiFi as a Service (WaaS) 17 *Logos are the property of the respective owners.
- 18. Cyber Security Consulting Services System Integration Services Managed Services Outcome based | Complete lifecycle services | Tailored to clients’ needs | Best of the breed technologies | Cost effective 18 Identity and Access Management Infrastructure and Data Security Advisory and GRC Managed XDR Application Security Cloud Security OT & IoT Security *Logos are the property of the respective owners.
- 19. Technology Products Solutions and Services Driving Innovation Through Human-Centric Technology Solutions State-of-the-art R&D incubation centers Network of technical experts across the globe Professionally equipped demonstration and training centers 24/7 pre- and post-sales technical support 19
- 20. Consulting: Tailored combinations of technologies and products Technology Products Solutions Portfolio 20 20 Audio Video/IoT IoT AV Switching Visualization Connected/Smart Buildings Telemetry/Positioning Desktop KVM Enterprise KVM Distribution Signage/ Video Walls Sensors Gateways Sensors Gateways Unified Control & Management IoT Analytics Software Platform Connectivity Products Support & Professional Services Support: Through all project and product lifecycle stages Factory Pre-Configuration: IT infrastructure, hardware and software setup and maintenance Products Services
- 21. What We Do 21 Video Walls and Digital Signage Make decisions from a common operating picture or shared display. IoT Monitoring, Sensors, and Gateways Monitor your building, rooms, and equipment from anywhere, at any time. AV Switching and Extension Simplify signal management with reliable switching and extension equipment. Sources/Server Rooms Operator Consoles Video Wall Signal Management
- 22. Technology Healthcare Manufacturing Utilities Broadcasting Retail Hospitality Banking 8 of the Fortune 100 Tech Companies 4 of the 6 Largest Hospitals 7 of the 10 Largest Global Manufacturers 3 of the Fortune 50 Largest US Utility Companies 7 of Forbes’ Top 10 US Broadcast Companies 3 of the 6 Largest US Retailers The 3 HNN Largest Hotels in the World 6 of Forbes’ 10 Largest US Banks Entrenched Customer Relationship Empowering enterprises through cutting-edge technology solutions and world-class consulting services 22
- 23. Customers & Use Cases 23
- 24. Consultative Approach • Identify the customer’s business goals and pain points • Define the problem and analyze its effect in the long run • Recommend a solution that will specifically address that problem • Ascertain and clearly define the business value associated to this solution to the customer • Provide an informative implementation plan to decision makers 24
- 25. Case Study – Data Centers Building Global Hyperscale Data Centers for a Data Center Giant The Client The Challenge The Solution Benefits One of the largest data center holders around the world Construct multiple hyperscale data centers globally with complex requirements and aggressive go-live deadlines while maintaining data centers that carry massive traffic throughout the world Black Box has a global strategy and methodology of standardizing and ensuring repeatable, predictable outcomes. Recruit, train, and retain cultivated talent for long- term projects and resource reallocation As a preferred data center partner, Black Box has been continuously entrusted with new build- outs while operating data centers with skilled, certified, in-house talent 25
- 26. Case Study – Enterprise Networking Drive Network Transformation for a Carwash Technology Company The Client The Challenge The Solution Benefits The client is one of the fastest growing software/hardware technology company that serves carwash retailers, processing one million transactions a day The challenge was threefold. One, to consolidate and centralize a complex, dispersed network. Two: To ensure PCI compliance and scalability across all locations. Three: Manage the network with limited IT resources Custom-design a single, enterprise-wide SD-WAN with policies for each specific business operation. Segment and secure PCI data and install next-gen security appliances. Develop a single dashboard for network management by a small IT team With one strategic move to a centralized SD-WAN, the company centralized and simplified network management with a single dashboard, and ensured PCI compliance eliminated the risk of data breaches and cost non-compliance fees 26
- 27. Case Study – Unified Communications Communications Continuity for a Public Utility The Client The Challenge The Solution Benefits Operating for more than 50 years, this citizen- owned public utility provides electricity, water, and telecom for a town of 60,000 in the Pacific Northwest, USA To ensure communications continuity and top-of-the- line customer service, the client needed to upgrade its end-of-life, no-longer supported hard-wired communications system to one that provided modern contact center and collaboration features and mobility After an exhaustive search, the Utility took the digital leap with a high- availability, NEC UC solution that provides redundancy for disaster recovery, modern functionality, mobility, scalability and transparency across multiple call centers The Utility improved customer service by reducing wait times and using modern messaging and automated functions. During a snow emergency, the power went down, but the phones, and customer service stayed up. IT likes the scalability and connectivity for networked locations 27
- 28. Our Credibility I would like to thank the AGC team for the support/services provided with respect to the infrastructure deployed in our premises. We really thank AGC for having trained such an excellent team having an enthusiastic attitude & we always feel nice working with them. I would like to thank the AGC team for the support/services provided with respect to the infrastructure deployed in our premises. We appreciate that AGC has such an excellent team with an enthusiastic attitude & always feel nice working with them. Special mention of AGC engineers Meetpal & Amit. They provided brilliant support at all times especially during our VM Pro issue recently AGC support has been extending a great support for our Avaya development at HCL BSERV. Their support team has been extremely responsive and approachable during the time of need and promptly resolved all our concerns. Their unwavering support, passion and commitment to provide excellent customer service are highly appreciated. We look forward to doing more business with AGC. Special thanks to Virender and team who are very responsive & responsible towards our implicit and obvious needs. Keep up the good work. The services rendered by AGC Networks for Avaya CM, AAM, SM and SMGR project were excellent. We appreciate the effort, dedication and hard work of your team We would like to express our sincere appreciation for the services rendered by team of AGC Networks. I would like to convey and put on record our sincere appreciation to Pradipta of AGC Networks for his dedicated and effective service support for operation and maintenance of Gigabit Ethernet Network. Is Best Answered by Our Clients 28
- 29. Awards Exemplifying our Commitment towards Excellence 29 2020 2021 Top choice in the Disability Equality Index® Best Place to Work for Disability Inclusion (USA) CommScope - ‘Focus on Training’ Award (USA) Silver Stevie Award Winner Customer Service Team of the Year (USA) TVB Europe Best of Show Award IBC 2022 AV Technology Best of Show ISE 2022 Verint - Partner Excellence Award (India) Avaya - Subscription Partner of the Year (India) Juniper - MIST-AIDE Partner of the Year (India) Juniper - Enterprise Partner of the Year (India) Bronze Stevie Award Winner Front-Line Customer Service Team of the Year (USA) InfoComm Best of Show for MCX Gen 2 (USA) AV Magazine UK (Shortlisted) MCX Gen 2 (UK) rAVe Reader’s Choice Award Nominee (USA) CommScope DAS Partner of the Year (USA) Avaya OneCloud Subscription Partner of the Year – APAC (India) Yotta – The Golden Circle Partner Excellence Award (India) NAB Product of the Year Winner for PoE KVM Extenders (USA) ISE Best of Show Award 2020 for Radian Flex (EU) Bronze Stevie Award Winner Front-Line Customer Service Team of the Year (USA) Best of Show Special Edition Award from TV Technology Magazine for Emerald PE IP-Based KVM Extenders (USA) AV Technology Europe Best of Show at ISE (EU) Black Box Emerald PE for Digital Media World Award – Bronze Avaya International Theatre Partner of the Year (India) AV Technology Best of Show ISE 2023 for Emerald DESKVUE (Global) Juniper – Alliance Partner of the Year (APAC) National Best Employer Brands — 2022 (India) 2022-23
- 30. Customer Driven Merits & Certifications We are equipped, certified, and driven towards the customer organization. Our capabilities span vendors and technologies that help us support our customers needs. Our quality management and professional services provide unmatched credibility and capability to serve demanding customers. Customer Experience Center (CEC) Global Network Operation Center (G-NoC) Global Security Operation Center (G-SoC) across Pittsburgh, Dallas, Mumbai & Bengaluru Global Support ISO / IEC 9001:2015 certified ISO 27001:2013 certified CERT-in Empaneled Quality Commitment Center of Excellence for Global Solution Integration State-of-the-art incubation centers to align products to newer markets Continuous Innovation 30
- 31. Phone: +91 22 6661 7272 info.india@blackbox.com www.blackbox.com