Blackboard Learn Deployment: A Detailed Update of Managed Hosting and SaaS Deployment Offerings for Learn - Glenn Philpott, Chris Ross & Wade Weichel Blackboard
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The document outlines the evolution of Blackboard's hosting ecosystem, detailing a global partnership with IBM and AWS aimed at transforming hosting services and enhancing security and analytics capabilities. It introduces the transition to Software as a Service (SaaS) and the Ultra experience, highlighting milestones for institutions to prepare for this change while maintaining Blackboard's ongoing support for applications. Key features and enhancements in the learning experience, including an improved user interface and advanced analytics, are also discussed throughout the document.
Blackboard Learn Deployment: A Detailed Update of Managed Hosting and SaaS Deployment Offerings for Learn - Glenn Philpott, Chris Ross & Wade Weichel Blackboard
- 1. Glenn Philpott Director, Cloud Solutions APAC The evolution of Blackboard’s Hosting Ecosystem
- 2. Disclaimer 2
- 3. 3 Agenda 1) New Global Partnership 2) New Learning Experience 3) Pathway to SaaS and the Ultra Experience
- 5. 5 What Blackboard customers can expect from the IBM, AWS and Blackboard Partnership
- 6. 6 Recap of Bb AWS IBM partnership Three partners: BB + IBM + AWS • Leaders in innovation • Global reach • Commitment to privacy and security Three separate areas of partnership: • Hosting transformation • Adding Bb to IBM’s product portfolio • Innovating together in cognitive technology We are going to focus today on our hosting partnership and on what our clients can expect to see in the months and years to come
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- 12. 12 32 datacenters 25,000 cores 250 TB of memory 15 PB of storage
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- 14. Typical Application Stack Versus Cloud Solutions Application Data Runtime Middleware Operating Sys. Virtualisation Networking Storage Servers Virtualisation Networking Storage Servers Application Data Runtime Middleware Operating Sys. Traditional Application Stack Infrastructure as a Service (IaaS) Approx 20% of total stack cost Software as a Service (SaaS)
- 15. 15 We should be focusing on building the things that don’t exist. - Larry Page
- 16. IBM at a glance 430,000IBMers, in 170 countries, speaking 165 languages 1,110 software products in the IBM portfolio 3,000active researchers, including 5 Nobel Laureates 140,000 Global Business Partners 6,809 U.S. patents in 2013 alone Made possible by more than 8,000 IBM inventors across 42 countries 9,000 business analytics consultants with industry experience USD6B invested in research and development each year 23 consecutive years of U.S. patent leadership USD16B in analytics software acquisitions alone since 2005 Rich enterprise cloud computing capabilities with over USD7B in cloud acquisitions since 2007 87,000 Service Delivery personnel
- 17. What IBM is bringing to Blackboard • Advanced analytics and automation infused throughout delivery • Highly skilled globally sourced teams and management systems • Robust, globally standardized and continuously improved processes • Dynamic hybrid sourcing and integrated services delivery • Largest global network of security operations centers • Over 30 years of experience delivering managed IT services Cloud managed services Data center outsourcing Migration services Managed storage Security services Cloud Brokerage services People ProcessesTools Analytics
- 18. AWS Leads in Both Vision and Execution Gartner Magic Quadrant for Cloud Infrastructure as a Service, Worldwide Source: Gartner (May 2015) Gartner “Magic Quadrant for Cloud Infrastructure as a Service, Worldwide,” Lydia Leong, Douglas Toombs, Bob Gill, May 18, 2015. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available at http://aws.amazon.com/resources/analyst-reports/. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 18
- 19. 19 Amazon API Gateway Amazon AppStream Amazon Elastic Transcoder Amazon CloudSearch Amazon SQS Amazon SNS AWS IoT Amazon Kinesis Amazon EMRAmazon Elasticsearch AWS CloudTrail AWS CloudFormation Amazon CloudWatch AWS IAMAWS Directory Service Amazon DynamoDB Amazon ElastiCache Amazon RDS Amazon Redshift AWS Lambda
- 21. AWS in the Public Sector 7,000+ educational institutions 2,300+ government agencies 22,000+ nonprofit organizations 21
- 22. Architected for Highest Security Requirements 3rd party certifications and attestations for workloads that matter Rich security features; e.g., AWS CloudTrail / Config / Rules – API logging, resource configuration management, & automated responses for security, governance, & compliance 22 • Log, review, alarm on all user actions • Browse-and-query database of current and previous state of cloud resources • Automate responses and remediations MTCS
- 23. Improving security with the cloud • For more details, see Re:Invent 2013 presentations by NASA JPL cyber security engineer Matt Derenski (http://awsps.com/videos/SEC205E-640px.mp4) “Based on our experience, I believe that we can be even more secure in the AWS cloud than in our own datacenters.” -Tom Soderstrom, CTO, NASA JPL
- 24. Rob Alexander / CIO of Capital One Bank • “And of course, security is critical for us. The financial services industry attracts some of the worst cyber criminals. So we worked closely with the AWS team to develop a security model which, we believe, allows us to operate more securely in the public cloud than we can even in our own datacenters.” re:Invent Keynote 2015 https://youtu.be/0E90-ExySb8
- 25. 25 Blackboard will continue to manage and support all of our applications, and will remain your point of contact.
- 27. Blackboard Learn 27 LEARN 1 EXPERIENCES 2 ULTRA ORIGINAL DEPLOYMENT OPTIONS 3MANAGED HOSTED SAAS SELF HOSTED
- 28. Journey to the Cloud Self-Hosted On-Premise Blackboard Cloud Managed Hosting SaaS
- 29. Blackboard Learn SaaS Ultra 29 What we’ve released since Educator Preview • Group Assignments • Rich media in Assignments • Graded Discussions • Administrator Control for Ultra Enablement APRIL • Tests Foundation • Competency Alignment • Rich Content Pages • LTI 1.2 MAY • Activity Analytics • Test Accommodations • Collaborate Integration JUNE • Rubrics • More tests • Group Conversations • Group Discussions JULY
- 30. Blackboard Learn: Ultra Experience Roadmap 30 Assessment Discipline-specific methods for instructors to provide formative and summative assessment of learning Analytics & At-Risk Using the wealth of data collected to provide instructors and students with insight and the ability to take action Communication Facilitating the way instructors and students share information and stay up-to-date on course and institutional activities Course Design Rich content & media added to courses by instructors and instructional designers to create an engaging experience Worldwide Use Supporting Blackboard Learn in different countries and regions to ensure a localized experience Integration Helping administrators and 3rd-parties create extensions to Learn to support instructors and students
- 31. Blackboard Learn: Ultra Experience Roadmap Summary 31 Available now Communication • Messages • Calendar • Activity stream • User profile • Course description • Roster • Discussions (w/groups) • Targeted User Notification • Announcements Course Design • Content (links, files) • Rich pages • Content availability (simple) Assessment • Gradebook • Assignments (w/groups & conversations) • Tests In development Assessment • Multiple Select • True/False • Fill in the blank • More Goal Alignment Integration • More REST APIs (ongoing) • LTI 2.0 In design & research Assessment • Timed tests • SafeAssign Course Design • Granular Content Copy • Content availability (advanced) • SCORM Communication • Institution Pages • Audio/Video Analytics & At-Risk • Attendance tracking Worldwide use • Locale & language selection) • Graded Discussions • Goal alignment • Rubrics Integration • LTI 1.2 • Publisher Integrations • REST APIs • Building Blocks Analytics • At-risk detection & actions • Student Activity Analytics (Tests)
- 32. Pathway to SaaS and the Ultra Experience 32
- 33. 33 Two Milestones & Phases to Get There 1st milestone Play Prepare Pilot Production Prepare Production 2nd milestone (optional) Transition to Ultra experience Transition to SaaS Original experience
- 34. 34 Two Milestones 1st milestone 2nd milestone (optional) Transition to Ultra experience Transition to SaaS Original experience No change to the user interface Optional New navigation, new look & feel for the Original Course View, and optional Ultra Course View
- 36. 36 Path-to-SaaS Deployment Prepare Production Plan for Transition 1. Review Learning Solution Bundle and SaaS Hosting Tier 2. Consider available migration support and services options 3. Identify best migration window 4. Identify data migration approach 5. Define migration plan
- 37. 37 Learning Core Learning Essentials Learning Insight Course Creation, Delivery, & Management X X X Course Assessments, Grading, & Plagiarism Prevention (SafeAssign) X X X Course-Based Analytics X X X Enterprise Surveys X X X Asynchronous Communication & Collaboration (for Courses & Extracurriculars) X X X Social Learning & Bb’s Global Learning Network X X X Academic Portal X X X File Management System X X X Global Learning Object Repository X X X Portfolios X X X Mobile apps X X X Services to Drive Capability Adoption X X Web Conferencing X X LMS/SIS Reporting & Dashboards X Institutional Assessment & Accreditation Support X Prepare: 1) Review Learning Solution Bundle and SaaS Hosting Tier
- 38. 38 Prepare: 2) Review Learning Solution Bundle and SaaS Hosting Tier • Both the Original & Ultra experiences • Continuous delivery of features and functionality • Full LTI, web services, and new REST API • Test and Staging instances included • Full B2 support • Flexible Deployment Option • Supports all Learning Solutions • Service Delivery Mngmt • Direct Data Access (OpenDB / ASR) SaaS Plus SaaS Advantage • Both the Original & Ultra experiences • Continuous delivery of features and functionality • Full LTI, web services, and new REST API • Test instance included • Full B2 support • Flexible Deployment Option • Supports all Learning Solutions
- 39. Migration Support: • Workshop and overview of building blocks • Support with technical migration tasks • For Advantage tier – Dedicated contact to support technical migration tasks Additional Services available: • Full custom project plan to support change management • Recommendations for integrations • Detailed Building Block review. Prepare: Available migration support options
- 40. 40 Prepare: Consulting and Training Services for moving to SaaS Academic Technology Planning Align your migration plans with your overall institutional strategy. We work with you to uncover LMS usage and develop an effective plan for ongoing adoption. Included in Learning Essentials and Learning Insight. Also available as a data-based and recurring service. Building Block Evaluation We can assist with evaluating your custom building blocks and provide in-depth guidance on how to refactor them or achieve your objectives through new architectures. This evaluation is offered at no additional charge for ICM covered building blocks. Training Program Development Ensure your faculty are up to speed on new features and are making the most of LMS functionality. We offer continually updated materials as a subscription service, and provide access to a community of peers who can share best practices. Included in Learning Essentials/Insight. SIS Framework Mentoring and related services We provide 1:1 guidance on setting up SIS integrations, assisting you with configuration as well as best practices considerations.
- 42. 42 Path to the Ultra experience: Overview of Phases Play Prepare Pilot Production Understand the Ultra experience Determine transition strategy Pilot as needed & finalize plans Enable Ultra experience in production
- 43. Path to the Ultra experience Learn instance to use in the Play phase: Educator Preview and/or your SaaS test instance Play Prepare Pilot Production Understand the Ultra experience • Participate in the Educator Preview – available now – to see new features and workflows as they evolve • Review Ultra experience documentation on help.blackboard.com • View Ultra demonstrations and roadmap presentations from Blackboard • Take advantage of the Ultra experience currently available with Bb Student and the new Collaborate • Analyze existing Learn usage across departments / programs / trainers • Understand Design Thinking, the research and thought that led to the Ultra design
- 44. 44 Path to the Ultra experience Experience Blackboard Learn through: Educator Preview or your SaaS test instance Play Prepare Pilot Production Determine Transition Strategy • Participate in a Cohort program to fully understand the Ultra experience and transition strategy options • Determine how Blackboard Services can assist in transition planning and execution • Determine transition strategy: when to roll out the Ultra Course View to specific trainers, departments, or programs • Plan change management activities (e.g., training, communications, etc.) • Roll out the Bb Student app to begin to introduce the Ultra experience • Evaluate your Learn integrations and update as needed
- 45. 45 Path to the Ultra experience Learn instance to use in the Pilot phase: Your SaaS test instance (or a Bb pilot instance if needed) Play Prepare Pilot Production Pilot as needed & finalize plans • A pilot is recommended, but not required • Run live courses with trainers and learners (separate from your production instance) – Define pilot scope and goals – Execute pilot and evaluate regularly, capturing learnings & challenges – Evaluate pilot success and make final plans for enabling the Ultra experience in production • Prepare transition materials – End user communications – Instructional design strategies – Training content
- 46. 46 Path to the Ultra experience: Production Phase Play Prepare Pilot Production Enable the Ultra experience in production • Execute change management activities: training, end user communications, etc. to drive awareness among trainers and learners • Execute on transition strategy and plans – for example, roll out the Ultra Course View to specific programs, departments or trainers before others • Provide end-user support
- 47. Determine target for when SaaS will go live. • This will typically be at the start of a mid year or new year Prepare: Identify the best data migration window Oct Dec March June Sept Dec March Q4 2016 Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018 Prepare Play & Prepare Pilot Ultra Navigation Pilot and Roll Out Ultra Course View to Instructors / Departments / Programs of Your Choosing Ultra experience in Production for beginning 2018 ExampleTimeline SaaS in Production for beginning
- 48. 48 Recap: Two Milestones & Phases to Get There 1st milestone Play Prepare Pilot Production Prepare Production 2nd milestone (optional) Transition to Ultra experience Transition to SaaS Original experience
Editor's Notes
- #15: This graphic breaks down a typical APPLICATION STACK. All of these elements are required for any application that you would like to use. __ ___ _____ _____ The costs and complexities typically increase the higher you go. Earlier this year I met a Blackboard Client and they told me that they didn’t need to discuss Blackboard Cloud – as they already were moving to the Cloud. I was really interested in this and discussed this further. It turns out that they were looking to move some of their applications to the AMAZON (AWS) infrastructure as a Service CLOUD. This just fantastic and a GREAT first step in moving to the cloud. But unfortunately moving to an AWS will only help with the lowest 4 elements (Networking,Storage, Servers and Virtualisation). Which is typically about 20% of the total stack cost. Like I said this is great – but they will still need to support and manage all the other elements. So moving to an Infrastructure as a Serivice solution is great – but only with a true Software as a Service solution will you realise the full savings and efficiencies that Cloud can provide.
- #38: [discuss the relevant capabilities]
- #39: Blackboard Learn SaaS (Standard) Designed for “simple” customers Continuous delivery deployment Access to a curated set of commercial & open source Building Block integrations only. No custom or homegrown Building Block integrations No custom reporting or direct database query access No option for Analytics for Learn or Outcomes Assessment No off-site disaster recovery / business continuity option Blackboard Learn SaaS (Plus/Advantage) Designed for complex customers Continuous delivery deployment or option for “flexible deployment plan” Full customization capabilities Custom reporting & direct data access Option for Analytics For Learn, Outcomes Assessment, etc. Option for additional services (e.g. dedicated service delivery manager, business continuity/ disaster recovery, etc.)
- #50: A truly exciting future ahead.