New Business Opportunities with Enterprise IT
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The document outlines Blue Logic's IT services, highlighting a complete IT solution including hardware, networking, and project management for a large UK/global hotel group. It compares two ticket management systems, AutoTask and Taskfire, emphasizing AutoTask's features like SLA management and customer portals. Implementing AutoTask is presented as beneficial for generating revenue, improving customer relations, and enhancing operational efficiency.
New Business Opportunities with Enterprise IT
- 3. The complete IT solution Hardware Microsoft networking Logicare comprehensive support Web development & digital Accounting systems Project management Installation Sales & service CRM
- 4. The Blue Logic team 3 Directors 14 Helpdesk & service engineers 7 Technical Consultants 6 Web / SEO consultants 6 Customer service staff 3 Cabling & electric engineers 2 Sage & CRM consultants 5 Account Managers
- 5. Identify the Opportunity? 1. Internal IT department Projects team or helpdesk requirements 2. Centralised management of tickets and calls 3. Ticket escalation and management 4. Any department needing internal SLA or measures 5. Inventory and asset management requirement 6. Ability to interact with outsourced IT seamlessly
- 6. The customer 1. One of the largest UK / global hotel groups 2. 5 x IT staff + 6 x in house developers 3. Servicing 250 staff plus 300 hotels in the UK 4. Multiple departments and requirements 5. Tight SLA’s without management and reporting 6. Prioritisation and escalation requirement
- 7. Taskfire vs Autotask? Autotask Taskfire 1. Ticket handling for small IT departments or basic needs. 1. Full control of tickets and escalation 2. Escalation of tickets to outsourced IT 3. SLA management 3. Easy management of tickets 4. Reporting 4. Utilise IT providers helpdesk 5. Time entry's 5. Quick and easy 6. Site config and configuration items 2. Branding 7. Email parser 8. Custom notifications
- 8. The Solution? 1. Full Autotask implementation 2. CRM for departments and Hotels 3. SLA management using contracts 4. Configuration items for site documentation 5. Reporting using Data Warehouse 6. Customer portal for internal departments and hotels 7. Email parser for incoming emails 8. Key account icons 9. Notification templates 10. Customer surveys 11. Knowledgebase
- 9. Why Sell Auto tsk? 1. Additional revenue for your business 2. Bring in more opportunities and customers 3. Improve customer relationship and business understanding 4. Spot additional opportunities 5. Make yours and your customers businesses more efficient