![MailManager benefits. Dispatch queries automatically to the most appropriate agent. Dynamically provide agents with full client histories and pre-defined template responses. Supply agents with suitable prompts and personalized responses. Benefit from comprehensive statistical analysis of agent performance and customer activity. Easily deploy an entirely web-based multi-lingual distributed contact center. Effortlessly integrate into your existing architecture: CRM, call-center, back office, etc. MailManager is suitable for all types of companies supporting e-mail addresses such as: sales@ yourwebsite .com [email_address] Or Webforms](https://image.slidesharecdn.com/introductiontomailmanagerbylogicalware-12686496819145-phpapp01/85/Introduction-To-Mail-Manager-By-Logicalware-8-320.jpg)
![Sandra English email: [email_address] office: + 44 (0) 131 240 1430](https://image.slidesharecdn.com/introductiontomailmanagerbylogicalware-12686496819145-phpapp01/85/Introduction-To-Mail-Manager-By-Logicalware-10-320.jpg)
Introduction To Mail Manager By Logicalware
- 1. Introduction to Logicalware MailManager
- 2. About Us Logicalware is the company behind MailManager the market leader in hosted inbound email solutions. Logicalware scales from some of the largest brands serving global markets to startups, in industries as diverse as e-retailers, insurance, professional services and public sector. The board has many years experience in running large inbound call centres for utilities, financial services and telecoms and has used this experience to develop M ail M anager. The company was founded in 2002. In 2005 we received investment from Sigma Technology plc.
- 3. Logicalware Mission Logicalware can help you fulfil service promise or comply with service level agreement s involving email and web site forms. Logicalware objective is to help global organisations manage large volumes of inbound email and web enquiries quickly and professionally. Logicalware is committed to improve their client s’ customer service s teams’ performance by helping them to man age email enquiries within a process and service level. Logicalware improves KPIs (Key Performance Indicators) for customer services , ensures compliance with FSA (and other) standards and streamlines e-mail communications.
- 4. MailManager? Many organi s ations are still unable to effectively manage large volumes of incoming emails. Y et, in today’s competitive world, correct management of customer queries and expectations is crucial. With many businesses using their C ustomer S ervice as a ‘trump card’ in marketing campaigns, mailmanager helps companies to achieve standards promissed to their clients. It facilitate s quality responses. In a competitive market the cost of Customer Services (man/hours) is crucial to profitability. Logicalware enables business es to use their human resources in a more flexible and cost effective way . With its intelligent routing of incoming emails, Logicalware ’s Email Manager ensures increased resolution rates from the very first customer contact, and reduces the amount of internal reallocation of queries. With our w eb based reporting, businesses can quickly evaluate in real time the performance of their customer service s.
- 5. What can MailManager do for you? Ma ny businesses worldwide use MailManager . They benefit from: the speed of email response times improved by 100%, substantial improvement of the level of customer support, increase of the capacity to deal with large volume of emails ability to adhere to strict corporate Service Level Agreements costs reduction working with a custom design ed application
- 6. How does MailManager do it? MailManager has predefined workflows to manage incoming e-mail s and webform enquiries. They can also be defined by an administrator to suite specific needs. According to your settings MailManager distributes e-mails from non-individual e-mail addresses to the right person/department . This can be done accordingly to customer services agent’s field of expertise or their current workload. MailManager's branching allows tickets to be opened and allocated to a several people dealing with individual parts of an enquiry. Each e-mail is given a status - Open, Hold, Close or Overdue - which allows creating work-lists, status reporting and meeting service standards.
- 7. MailManager Technology Features : Instant e-mail response with a tracking number e-mail content filtering Standard reply templates Identification of unanswered e-mails Staff performance tracking Reporting suite e-mail storage
- 8. MailManager benefits. Dispatch queries automatically to the most appropriate agent. Dynamically provide agents with full client histories and pre-defined template responses. Supply agents with suitable prompts and personalized responses. Benefit from comprehensive statistical analysis of agent performance and customer activity. Easily deploy an entirely web-based multi-lingual distributed contact center. Effortlessly integrate into your existing architecture: CRM, call-center, back office, etc. MailManager is suitable for all types of companies supporting e-mail addresses such as: sales@ yourwebsite .com [email_address] Or Webforms
- 9. Some of our clients
- 10. Sandra English email: [email_address] office: + 44 (0) 131 240 1430