Service CRM- Provide an uninterrupted and swift service to the customers using efficient customer service software.
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Service CRM is an all-in-one platform designed to streamline customer relationship management, allowing organizations to maintain relationships with customers and colleagues effectively. Recent statistics show a significant increase in CRM adoption, with 91% of businesses employing CRM solutions, which enhance access to customer data and improve service efficiency. Users, ranging from customer service agents to managers, benefit from features such as 360° customer views, automation, and improved customer retention.
Service CRM- Provide an uninterrupted and swift service to the customers using efficient customer service software.
- 1. Service CRM Get rid of all the unnecessary hassle with a compact platform that can be your contact center, service center, and field service.
- 2. What is Service CRM? A Service CRM is easy-to-use software used to run the enterprises by maintaining your organisation's relationships with individual people including customers and colleagues. It is an all in one solution that prevents you from moving from one software to another. An efficient CRM is a foundation for a company.
- 3. 3) 74% of them say that CRM software has improved their access to customer data. Statistics - What Makes It Stand Out 1) It is observed that overall CRM usage increased from 56% to 74%. 2) 91% of businesses with over 11 employees now use CRM, compared to 50% of those with 10 employees or less. Businesses will continue to increase investments in CRM solutions.
- 4. Customer Relationship Management Customer Service Scalability Integrations Security For What Purpose?
- 5. Members: Member Register - Keep a comprehensive 360º view of your members. Member Portal - Sign up to track their training, events, manage their invoices etc. Member Acquisition - Combine all the acquisition processes on a single platform. Member Invoicing - With all the information in place manage the invoicing of the members Advisory Service - Support your members by helping and advising them. Who Can Use It?
- 6. Customer service agent- For receiving all the customer inquiries and quickly solving it. Customer service manager- To have insight into the issues that their customer service agents don’t have the authority to take action on. Customer operations manager- To define customer service workflows, look for bottlenecks, and improve processes. Customer success manager- Based on a history of complaints to customer service they promote retention and loyalty. Who Can Use It?
- 7. Get a 360° customer view of the customers It consists of all the details related to the customers right from the name, email-id, contact number, products and services used to the date of accessing the services etc. It will show you what they care about. More efficiency Automate almost anything that’s triggered by the customer’s activity ranging from sending follow-up emails manually to calling a colleague to ask for notes and many more thus save your time. Reap Benefits
- 8. Improved customer retention It is a great tool for keeping your existing customers happy and finding potential customers. It will remind you about appointments or when to send follow up emails. Did you know? The report by Frederick Reichheld of Bain & Company claims that keeping an existing customer is 6 or 7 times economical than getting a new one. Reap Benefits
- 9. Transform your customer support with powerful omnichannel Kapture CRM. Kapture Statistics: 325+ authorised service centres 40,000 tools serviced per year 17% Increase in CSAT Kapture CRM Service
- 10. Contact Center Service Center Field Force Live Chat Self-Serve Ticketing Management System Kapture CRM Service: CRM Features
- 11. "Kapture brings greater proficiency at Stanley Black & Decker Service Centres. " "We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4- 5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization." Varun Karunananth, Stanley Black & Decker Kapture CRM Service: Case Study